Realizing that blue light exposure was from more than just my phone helped me understand why these glasses have improved my sleep quality. If you live in the modern world, these glasses are for you.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations becau... Näytä lisää
Yritys on vastannut
Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany o... Näytä lisää
Yritys on vastannut
Been having a terrible eye strain and headaches and these glasses solved all my issues! I both wear the the Day Glasses (light yellow lens) when I'm on my computer during the day and switch to my Nigh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Yhteystiedot
539 W. Commerce St #2736, 75208 , Dallas, Yhdysvallat
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
3,7
Keskitasoinen
73 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I have been sent the wrong glasses…
I have been sent the wrong glasses three times now. The customer service is good so no complaints there.
2. heinäkuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you for your review and for your kind words about our customer service.
We're truly sorry that you received the wrong glasses multiple times. This was the result of a warehouse inventory issue caused by SKU errors during a major inventory update. While we've since resolved the issue, we completely understand how frustrating this experience must have been.
We appreciate your patience and the opportunity to make things right. Thank you again for your understanding and for giving us the chance to resolve the issue.
Realizing that blue light exposure was…
Realizing that blue light exposure was from more than just my phone helped me understand why these glasses have improved my sleep quality. If you live in the modern world, these glasses are for you.
2. heinäkuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you so much for your wonderful review! We’re so glad to hear your Sleep Swannies have made such a positive difference. We truly appreciate your support and are grateful to be part of your nightly routine!
Engaging, knowledgeable, and motivating coaches
The coaches are engaging, knowledgeable, and motivating. The community is strong and supportive. This was just what I needed to kick my alcohol addiction.
26. kesäkuuta 2026
Received dog poop pickup bags instead…
Received dog poop pickup bags instead of Swanwick glasses. Customer service seems unreachable, despite email and phone call.
28. kesäkuuta 2026
Vastaus yritykseltä Swanwick Sleep
We’re so sorry to hear about your experience. This is certainly not the experience we want for our customers. Our team has already reached out to you to investigate what happened and make things right as quickly as possible. We appreciate your patience and look forward to resolving this for you.
They have sent me the wrong glasses…
They have sent me the wrong glasses twice, not what I ordered. I have to send these back and I hope that my purchase will be corrected.
26. kesäkuuta 2026
Vastaus yritykseltä Swanwick Sleep
We’re very sorry for the repeated mix-up. Our team has reached out to you directly to make this right, and we truly appreciate your patience while we resolve this.
I need a bigger lens and I feel like…
I need a bigger lens and I feel like the reader number is lower than normal reading glasses. I got the 150 magnifier but it seems more like 100.
6. kesäkuuta 2026
Vastaus yritykseltä Swanwick Sleep
Hi Karly,
Thank you for your feedback. We’re sorry to hear the readers weren’t the right fit for your needs. Our in-house optician has already reached out to you by email to help determine the best magnification and frame option for you. We look forward to assisting you and finding the best solution.
-Swanwick Team
I really love my swannies!
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanwick Sleep
Thank you for your kind words! We’re so happy to hear your Sleep Swannies are helping you fall asleep faster. Enjoy the better sleep, and thank you for being part of the Swanwick family!
Europe Bewear
Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany on May 6. I was willing to wait but after a whole month of waiting and nothing changing on the tracking side I requested i refund on May 22. Of course I pay for shipping twice even though I haven't received anything anyways (good job on that business strategy). IDK if this is usual with European orders or what, but Im disappointed.
Tried buying a product to improve my health and Swanwick made me lose that health in emails and waiting. Thanks for nothing)
After companies respond, they started ignoring me and i still havent gotten the refund in full and have paid twice for delivery(close to 40€)
Not even one star but zero!
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanwick Sleep
Hi,
We’re truly sorry for the experience you had and completely understand how frustrating and disappointing this must have felt, especially after waiting so long with little movement on the tracking updates.
We never want our customers to feel ignored or stressed over an order, particularly when you purchased the glasses hoping to support your health and wellbeing.
After reviewing the order, we were unable to see a second shipping charge on our end. However, if you were charged additional shipping fees, customs fees, or import-related charges separately, please send those details or screenshots to our support team so we can review everything properly and do our best to help sort this out for you.
Unfortunately, once international shipments are handed over to DHL and customs processing begins, delays can sometimes occur outside of our control, though we completely understand that this does not make the situation any less frustrating on your side.
We genuinely appreciate you giving Swanwick a try and are very sorry this experience did not meet expectations.
Order never arrived
Order never arrived. And when ask for help they avoid replying and ask me to do the job for them....
Never received them
5. toukokuuta 2026
Vastaus yritykseltä Swanwick Sleep
We sincerely apologize for the experience you’ve had with your international shipment. We completely understand how frustrating it is to wait for an order and feel unsupported during the process.
International deliveries can occasionally become delayed or held within customs and local carrier networks once the shipment leaves our facility. Our intention was never to avoid assisting you, but rather to gather the necessary information needed to investigate the shipment directly with the carrier.
We truly regret the frustration this caused and appreciate your patience throughout the situation. Please reach out to our customer care team directly with your order number so we can continue working toward a resolution with you.
I’ve tried many brands and Swanwick is…
I’ve tried many brands and Swanwick is the best by far. The lenses are much better and don’t smear as easy. The frames are the best while others feel flimsy.
30. huhtikuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you so much for your kind words and support. It truly means a lot to hear this, especially after trying other brands.
We put a lot of care into both our lens quality and frame construction, so we’re thrilled to hear you’ve noticed the difference in comfort, durability, and overall experience.
Thank you again for being part of the Swanwick community!
-Swanwick Care Team
Didn’t get what I ordered and the…
Didn’t get what I ordered and the customer service lacks attention to my emails.
5/12/26
After the response I received, I do feel like they want to make the situation right. So I am having a good feeling this is going to be all worked out.
5. toukokuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you for your feedback, and we sincerely apologize for the confusion and frustration caused with your order and communication experience.
After reviewing your case more carefully, we understand there was a misunderstanding regarding the options and pricing information provided, and we completely understand how the back and forth became frustrating while trying to get a clear answer.
Your experience is important to us, and we appreciate you bringing this to our attention. We’re actively reviewing this internally with our team to improve communication and ensure customers receive clearer and more timely information moving forward.
Thank you again for your patience and for giving us the opportunity to address this.
Excellent customer service
Excellent customer service.
The only reason why I took off one star in the review is because the red lenses were too dark for me. But the customer service team jumped right on things to make sure I was happy and an exchange is in the works.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanwick Sleep
Thank you so much for your feedback and for giving us the opportunity to make things right.
We completely understand that lens preferences can vary from person to person, and we’re glad our team was able to help find a better option for you. Your comfort and experience are incredibly important to us.
We truly appreciate your support and look forward to hearing your feedback after the exchange!
-Swanwick Care Team
I can tell a difference right away
I can tell a difference right away. I sleep better, but more importantly I wake up better. I need to contact to ask, the furthers are a bit frustrating. They don’t stay in well of bend over to pick something up. The arms are very flexible. I assume there is a reason so I need to find out how to fit them better.
30. maaliskuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you so much for sharing this — I’m really glad to hear you’re already noticing a difference in your sleep and how you feel waking up.
I’m sorry to hear about the fit issue, especially when bending over. That’s definitely something we can help with. Our frames are designed to be flexible for comfort, but they can usually be adjusted for a more secure fit.
I’ve shared this with our Customer Support Team, and they’ll be reaching out shortly to guide you through a quick adjustment so your glasses feel more secure and comfortable.
-Swannies Care Team
Shipping Times Are Inaccurate
I placed my order on March 26, 2026. Shipping was noted as 5 - 7 days. I accepted that. On DHL’s website, the delivery date is April 7, 2026. This is more than double the shipping time. Buyer beware.
29. maaliskuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you for your feedback, and we’re sorry to hear about the delay.
While we aim to meet the estimated shipping timeframes, there can occasionally be delays once the package is in transit with the carrier. We understand how frustrating this can be.
Our Customer Care team will be reaching out to you directly to assist further and provide any available updates on your shipment.
-Swanwick Sleep Team
I had no idea how well Swanwick Sleep…
I had no idea how well Swanwick Sleep glasses would work! I literally have tried everything to sleep at night. Dredging to go to sleep let alone wondering how long before I wake up to have to fall back asleep! First night with these glasses I not only fell asleep quickly, but after 5 hours, got up to go to the bathroom and was able to fall back asleep quickly as well! I am so grateful! I can’t wait to travel into different time zones with these! Answer to my prayers! Thank you!
29. maaliskuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you so much for sharing this, it truly means a lot to us.
We’re so glad to hear you felt a difference right from the first night, especially being able to fall back asleep easily. That’s something many people struggle with, so it’s amazing to hear it’s working so well for you!!!
We also love that you’re thinking of using them while traveling! They can be a great support when adjusting to different time zones.
If you ever have any questions or want to share your experience further, we’d love to hear from you.
-Swanwick Sleep Team
Great products
Great products, straight forward ordering with good product descriptions, great customer service, personal touch. What else could I ask for?
25. helmikuuta 2026
Vastaus yritykseltä Swanwick Sleep
Hi Rachel,
Thank you so much for taking your time to leave us a lovely review and your continued support since 2021! We hope you had a wonderful birthday!!! Please let us know if you need anything else.
-Swanwick Care Team
Your delivery time is far too long…
Your delivery time is far too long according to my liking and compared to other suppliers…
1. maaliskuuta 2026
Vastaus yritykseltä Swanwick Sleep
Thank you for your feedback. Once orders leave our warehouse and are handed to DHL, delivery times can vary due to international transit and customs clearance in the Netherlands, which are outside of our control.
If you order again in the future, we’d be happy to help arrange a faster shipping option for quicker delivery.
-Swanwick Care Team
Responsive customer service
Responsive customer service. Swanwick proactively helps you fully utilize the benefits of their glasses. I highly recommend them.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanwick Sleep
Thank you so much for your kind words. We’re really glad to hear that you felt supported and that our team was able to help you get the most out of your glasses.
Providing responsive service and making sure our customers understand how to fully benefit from their Swannies is very important to us. Your recommendation truly means a lot.
If you ever need anything in the future, we’re always here to help!
-Swanwick Team
Noticeable difference to my sleep
I’ve genuinely loved the difference these glasses have made to my sleep. I sometimes work in the evenings and had been struggling to fall asleep for a while. Since using Swanwick glasses, I fall asleep much more easily and my sleep feels deeper and more consistent.
I also really love the fit and the qualit, they’re comfortable to wear and feel well made. I’ve already recommended them to several friends and would happily do so again.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Swanwick Sleep
Thank you so much for sharing this! We’re really glad to hear that wearing your Swannies in the evenings has helped you unwind more easily and feel more consistent with your sleep.
It’s especially meaningful to hear that they’ve made a difference when you’re working at night, and that you’re enjoying both the comfort and fit. Knowing you’ve already recommended them to friends truly means a lot to us.
If you ever need anything or have questions about your glasses, we’re always happy to help!
Swanwick Sleep Team
Would have been a 5 star except the…
Would have been a 5 star except the order took three weeks to arrive. Granted it may have been out of Swanick's control but not sure why. I can say when I reached out to customer service, they were 5 stars in their handling of tracking my order and kept in touch with me daily. I will order again in future when the need arises.
31. joulukuuta 2025
Vastaus yritykseltä Swanwick Sleep
Thank you so much for taking the time to share your experience. We truly appreciate your understanding regarding the delivery timeline.
While shipping delays can occasionally occur once an order is in the carrier’s hands, we’re really glad to hear our customer service team was able to support you, keep you informed, and stay in close communication throughout the process. That means a lot to us.
We’re grateful for your patience and for giving us another chance in the future. Please don’t hesitate to reach out if you ever need anything. We’re always happy to help.
-Swanwick Care Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.