Speedy order confirmation, dispatch and delivery. Updated promptly and there’s always a small sweet treat with the order. Packaged brilliantly also recently
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Always helpful advice and happy to chat when I collect my order . Knowledgeable staff on hand to advise when needed too
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My knights in shining supplements! The staff at SS are wonderful. My mare rejected her foal quite soon after birth. After a horrible 48 hours of driving in all directions for artificial colostrum... Näytä lisää
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The most thorough caring hat fitting we’ve ever had, and 5 children we’ve had lots!! The first place that’s actually had a hat that fits our youngest daughter properly. The colour my daughter wanted... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Award-winning online retailer of equine supplements & care products, pet products, flea treatments and wormers. Established 15 years; Supplement Solutions prides itself on providing excellent customer service and helpful advice from its team of friendly Supplement Specialists.
Yhteystiedot
The Weind, PR3 0XJ, Great Eccleston, Yhdistynyt kuningaskunta
- 01995 672464
- sales@supplementsolutions.co.uk
- www.supplementsolutions.co.uk
4,9
Erinomainen
2 t. arvostelua
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My supplement ordered just before…
My supplement ordered just before Christmas arrived on time! Amazing service
20. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Laura,
Thank you for your order and leaving us such a nice review.
We are so glad to hear you received your products just in time for Christmas, our team continued to work hard over the festive period to try and make sure as many orders as possible could still be despatched.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Shoddy, disgraceful customer service provided by the 'manager'
From great customer service to honestly the poorest customer service experience I've ever had.
Id like to start by adding that my first initial contact with them was spot on and I was so impressed. I just don't know how it could have gotten so bad.
I've had to take a while to think about writing the review, and if I'm quite honestly I think its because I'm still livid because of it.
I appreciate that I ordered close to Christmas and there are delays, I totally get that. That's my fault for not paying for a faster service. Id just been let down by every retailer who has these tablets and for every order i placed elsewhere i got refunded as the manufacturer was out of stock. However, upon calling the office and speaking to a customer service girl (I wont mention any names as I know how the reviews get moderated) the young girl seemed pretty clueless, didn't really understand anything I was trying to ask her. She then passed me to her manager and I'm dumbstruck as to how she is actually a manager.
After going backwards and forwards with the manager about delivery times and id like to add that she knew I was getting upset and frustrated as my little dog relies on what I had ordered ... I asked the manager a simple question ... "if the shoe was on the other foot and you had ordered like I had, can you please tell me when you would personally expect to receive the parcel? I would rather you tell me so that I know what to expect and I can stop getting upset". The managers attitude flicked like a light switch and she then started to berate me how it was rude that I was asking a personal question and she didn't have to answer it. She started getting mouthy and quite clearly showing off in front of other girls in the office. I wasn't asking her a personal question that is outside of her job like "what are you having for dinner?". The constant "ermmm" from the manager was really off putting too. I didn't believe a word she was saying due to this.
I was also told that I should be calling Royal Mail and chasing them for updates. I paid this company for my order and delivery, there for its the companies job to chase my order and work out why its not with me. I paid Supplement Solutions, I'm not paid by them.
After getting off the phone to them I was literally shaking. I didn't have the answer to my question, id asked for a partial refund on the postage I had paid as a gesture of goodwill and the manager couldn't even authorise it. So, I was left without answers all day until the manager called me back with zero updates and left me without an answer.
I did email them a few days later to enquire as to where it was and I was essentially told its not their problem, its a royal mail problem. I just feel that someone should have stepped up and took ownership of this, rather than passing the book.
The issues I've had overall is the shoddy, disgraceful customer service provided by the 'manager'.
And if you even care to know Supplement Solutions, the tablets arrived a week late on the Royal Mail 24 hours.
16. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Dear Laura,
Thankyou for your review as we welcome all feedback from our customers and I am really pleased that your order has arrived despite being late due to the Christmas post.
My team kept me in the loop, from the first message on Whatsapp and emails sent, along with their replies and I trust them to deal with all situations as best as they can. I have investigated the situation, so I know the facts to enable me to reply accordingly. As you know you ordered on Saturday 14th December and chose Royal Mail 24 on our Priority dispatch service (which means we promise to dispatch orders within 48 working hours). As you say, unlike other companies we had the items in stock and promptly despatched on Monday 16th via your chosen option Royal Mail 24. Our website offers other options including couriers, and the information clearly states that Royal Mail can be slow. On the run up to Christmas Royal Mail is even slower and as you can appreciate this is totally out of our control.
The young girl you spoke to is relatively new to the business and she tried her best to help, but passed you across to the manager who is more experienced. We are a very small team and I work closely with everyone, and the manager has worked for me for 4 years and has never been rude or discourteous to any customer or supplier in that entire time. As the manager explained, parcels dispatched by Royal Mail are impossible to track as once they are in the system they are out of our hands. It is just as frustrating for us when Royal Mail does not deliver on time, and we have reduced the options on our website to reflect this. Our website clearly states that you need to allow 7 working days before we can send a replacement. As a small business we cannot just send out replacements or refund postage.
Following a phone call on the 18th December, the manager called me immediately and was very upset – she explained that a customer had been on the phone and was extremely rude calling her names such as “***b head” and other appalling names which should never be said to anyone and will not be tolerated. The manager told the caller that she was being rude, but that she wanted to try and help. At the end of the conversation the caller asked if the calls were recorded. Despite this the manager called Royal Mail and attempted to track the parcel and emailed the customer to explain. She also said to let us know if the parcel hasn’t been received by Monday 23rd, hence we know it must have been received as we heard nothing more.
Supplement Solutions are a small team who really care about customers, and their animals. At all times we try our best to ensure that orders are dispatched quickly but we do have to reply on couriers. We can accept bad feedback, as there may be rare occasions that things go wrong, but I also hope that people understand that my team are human beings who are trying their best.
Vastaus yritykseltä Supplement Solutions
Hi Sally,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Vastaus yritykseltä Supplement Solutions
Hi Rachael,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Always a pleasure to shop here
Always a pleasure to shop here, so much choice of quality goods and knowledgeable advice if needed.
17. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Pat,
Thank you for your order and leaving us such a nice review.
Our team do product training with brands to ensure they are knowledgeable on products and can offer reliable advice. We try to keep our stock varied and priced as competitively as possible too.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Order always arrives very quickly
Order always arrives very quickly, great products at a good price
16. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Serena,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Brilliant company for all supplement supplies…
Brilliant company for all supplement needs for my horses. I would recommend their worming programme, keeps me up to date and ensures I don't either under or over worm the neddies. It is a pity you don't do prescription supplies, would be useful. Lovely helpful staff, and the deliveries are prompt and a treat to open!!!
13. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Margaret,
Thank you for your order and leaving us such a nice review.
We are glad to hear you find the worming programme useful and easy to follow, and enjoy the little treat included with your order!
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
The competitions were easy to do and…
The competitions were easy to do and very efficient in delivering
13. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Gayle,
Thank you for leaving us such a nice review and taking part in our Christmas Giveaways.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Fab company to order from
I would definitely recommend ordering from this company. I got my parcel today (Christmas Eve) in less than 24 hours of ordering it on the 23rd December. Always great service. Hope you all at Supplement Solutions have a lovely Christmas 🎄 😊
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supplement Solutions
Hi Elizabeth,
Thank you for your order and leaving us such a nice review.
The warehouse team work really hard, especially over Christmas, to ensure orders are despatched quickly. We are glad to hear it arrived in time for the holidays and hope you also had a lovely Christmas!
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Excellent service from supplement…
Excellent service from supplement solutions as always. Slight issue with delivery company and the girls sorted it in no time and it arrived the following day.
2. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Evelyn,
Thank you for your order and leaving us such a nice review.
Our customer service team always try to let customers know of any delays, and liaise with couriers where possible to ensure orders are delivered promptly.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Vastaus yritykseltä Supplement Solutions
Hi Annemarie,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Just a very fast and efficient service
Just a very fast and efficient service. You do promotions shame that the calmer I buy from you is never on promotion.
Buy a great service all the same.
9. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Alison,
Thank you for your order and leaving us such a nice review.
We do always try to run offer and promotions where possible, as well as keeping prices as competitive overall. Our main focus for promotions is always one of our preferred partner brands, depending on what products they would like to run offers for, it may be that your favourite calmer is not one of our preferred partner brands - but keep an eye on your emails or social media for any promotions we do run!
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Vastaus yritykseltä Supplement Solutions
Hi Lindsey,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Excellent!
Excellent range of products, easy to use website and ordering process. Fast delivery with a little treat in the box as well!
I always love buying from Supplement Solutions, it feels like I know the team!
3. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Elizabeth,
Thank you for your order and leaving us such a nice review.
We are glad to hear you enjoyed your sweet treat included with your order!
We do our best to make the website as user friendly as possible, and our orders team take care in informing customers of any delays or issues with their order.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Great product for both animals & humans
Great product that not only works on animals, but it grew my hair also!
Very quick delivery!
27. marraskuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Kimberley,
Thank you for your order and leaving us such a nice review.
Although we definitely do not recommend or endorse using equine products on humans, I am glad to hear you have found the product to be effective - we pride ourselves on stocking products that we believe work.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Fantastic company huge range on all…
Fantastic company huge range on all products but for me what makes this my number one choice always is the lovely bubbly helpful staff ❤️
3. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Sam,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Very helpful service and prompt delivery
26. marraskuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Liz,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
This is a consistently great company to…
This is a consistently great company to deal with.
4. joulukuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Louisa,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
A utterly fabulous team and company
A utterly fabulous team and company, competitive prices and great customer service. The only reason they don’t get 5* is not even their fault but as an overseas customer post Brexit……
Other than that they’re the best, which is why I’ve been a customer for many years and hope to be so for many more.
28. marraskuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Nathalie,
Thank you for your order and leaving us such a nice review.
Unfortunately Brexit has meant we have had to make some changes to the way we run our business, but thank you for remaining a loyal customer for many years.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Excellent service.
29. marraskuuta 2024
Vastaus yritykseltä Supplement Solutions
Hi Shaz,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
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