I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Customer service was exceptional. Bought an item in store for my date, and ordered an item for myself. Staff were brilliant. Returned a couple of days later for the item I ordered, same member of sta... Näytä lisää
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the availab... Näytä lisää
Couldn’t believe how creased this jacket was. It was squeezed into a bag that was far too small. This was delivered to Dundee shop Bought one two years ago and this is just not the same quality Real... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Superdry - Dundee
Yrityksen kirjoittama
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensYhteystiedot
Unit 9-11 The Overgate Centre, DD1 1UQ, Dundee, Yhdistynyt kuningaskunta
- 01382 200857
4,8
Erinomainen
114 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great staff. Deserve a bonus
Lovely staff even although their equipment did not work.
Huge range. Got a great coat but had to order online. 10% discount could have been applied if ordered at home but no discount from shop. Could not fault staff. Had a bit of a laugh re the broken iPads. Must be very frustrating for them. Love my coat.
15. lokakuuta 2022
Excellent service
17. lokakuuta 2022
First class experience at Dundee store
Made an online order with delivery to Dundee store. The staff (manageress and male sales adviser) were simply first class. First time buying anything Superdry however the quality of the jackets are superb. It won't be my last Superdry item that's for sure.
29. syyskuuta 2022
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Very poor experience
Very poor experience. Ordered on a Sunday was told parcel would be delivered to store by Tues/Wed at the latest. As the iteam was to be a birthday gift (for the Thursday) I went ahead with the order. Went into store on Tuesday to be told parcel not there and to await email. Still not received an email by the following Sunday (full week si ce order) but decided to go to store to check. Also checked tracking only for it to say the parcel HAD been delivered on the Tuesday thus the delay could have been avoided. As I am registered disabled it is not easy for me to get into town to the local store therefore I am NOT happy by the lack of communication from your service and severely disappointed that I could not get the parcel in time for a birthday gift
25. syyskuuta 2022
Vastaus yritykseltä Superdry - Dundee
Hi Joanne,
Thank you for taking the time to share your feedback with us.
At Superdry, we do our best to give our customers a positive experience. We can see that the courier has delivered your parcel, and we're really sorry that we didn't meet your expectations on this occasion.
We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care Team
Quality of items excellent
Quality of items excellent, delivered when stated and great service for any returns and refund.
14. elokuuta 2022
Vastaus yritykseltä Superdry - Dundee
Hi Tom,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
Vastaus yritykseltä Superdry - Dundee
Hi Lesley,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect,thank you😊
5. kesäkuuta 2022
Vastaus yritykseltä Superdry - Dundee
Hi Rozalia,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Fantastic
Wonderful service , my dress was easily returned and the staff are always wonderfully friendly and helpful.
22. toukokuuta 2022
Vastaus yritykseltä Superdry - Dundee
Hello Vanessa,
Thank you for your feedback. At Superdry, we do our best to give our customers a positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Good product & fantastic service
Cardigan ordered in the store has been delivered in time.
8. toukokuuta 2022
Great service in store. Quality of Jacket excellent.
I had 10% off sent me online. Wouldn't work. So went in store. Great service had the jacket I wanted.
Explained and showed girl my email from you. She gave me 10%.
That's service. Thanks
20. maaliskuuta 2022
Fantastic service in store
Fantastic service in store and excellent quality clothes
18. maaliskuuta 2022
Excellent customer service
Excellent customer service. Super fast delivery of clothes.
2. helmikuuta 2022
Love everything I have bought from…
Love everything I have bought from super dry and also buy gifts for my family x
2. helmikuuta 2022
The in store help was fantastic
The in store help was fantastic. The reason I have given 1 star is I was charged twice for a jacket. That in itself is fine but it was the hassle of getting the money refunded. Customer services were asking for my long credit card number which I don’t know why as they could just refund off the purchase receipt. There was no help at all of customer service and it was handled in a unprofessional manner. I had to call my bank get codes to give to superdry customer service as they were saying there was no purchase made at the time I said. For one I think someone was trying to get my credit card details for fraudulent use. This needs monitoring. But as I say this is no reflection of the in store staff who tryed to get me refund but had the same question customer service need my card details. Eventually sorted but 3 hours spent on the phone to bank and superdry customer services. But thanks to instore staff.
20. tammikuuta 2022
Shopping Experience
I shop in this store quite often as I have a son a son in law and 2 grandsons who are all big fans of this brand the staff in this store are quite young which made me a bit wary of getting good service I am glad to say I was wrong they are always friendly and helpful offering assistance with information about gift receipts and returns policy which I have used and was dealt with promptly and friendly so I have nothing but good experience when making purchases will continue to shop here in the future a big thank you to all staff in this store
15. joulukuuta 2021
Store staff were very helpful
Store staff were very helpful, didn’t have the size I needed so they ordered one for to be delivered to the store for me to pick up as I couldn’t do it myself.
10. joulukuuta 2021
A good quality and warm jacket
A good quality and warm jacket. I'm a skinny tall guy and usually have a problem to find a jack which fit me properly, this one does!
8. joulukuuta 2021
Always good quality
Always good quality, fitting perfect. Nothing but good things to say.
6. joulukuuta 2021
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