My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The customer service experience at Supanet has improved a lot over the years. Recently I had an issue and it was resolved quickly and politely by Ismyr over the phone.
Yritys on vastannut
Quick response. Really helpful. Patient. Provided info to solve issue. Good customer service.
Yritys on vastannut
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Yhteystiedot
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Yhdysvallat
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Hyvä
4 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Definitely a scam
Definitely a scam. They charged £50 for changing my mind and then tried to set up a direct debit and then I worked out it would cost me £500 to cancel something that I didn’t sign up for. Stay away from them.
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
quick and easy to do
20. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very friendly and efficient service
Very friendly and efficient service
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Be specific
Very good and takes time to explain about every step needed
18. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
fault with my landline
I contacted Supanet to report a fault with my landline - i can only do this by webchat as I live in an area with absolutely no mobile coverage.
Lara talked me through the process and although she was unable to complete the usual checks as this caused the internet to drop out and this was my only means of communicating with the company we were able to arrange an appointment for an engineer to call. She was able to accommodate this with the only days I could be available and to arrange for me to be e-mailed with any updates.
I was very pleased with the outcome altogether.
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Within an hour of signing up
Within an hour of signing up, l lost money because l change my mind, feel Scammed.
What happened to Sales of Good and Services ACT?
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
The worst provider out there money…
The worst provider out there money money money that's all there interested in !!!! There equipment not working but want to charge delivery its there bloody equipment that's not working should be preplaced at no charge to customers, plus not cheap thirty one pounds . I'm out put up with it for years !!!!
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Hally at supanet solved my query
Hally at supanet solved my query in a fast and in a professional way.
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The chat facility worked quickly and…
The chat facility worked quickly and efficiently. The first contact was quick and the responses were helpful and practical. The operator showed she wanted to clarify the enquiry and treat it with concern and clarity.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lara was very helpful
Lara was very helpful, she diagnosed my problem very quickly and sorted it quickly and efficiently to get me back online. Thank you very much Lara.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Helpful and efficient agent
Helpful and efficient agent, minimal delay in response
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Definitely avoid this scam.
Definitely avoid this scam.. costumer services its like you chatting to a bot, charging for anything they like also even after your contract ends. When you call the number they provided you wait more than 30 mins and still no answer, sending a email no reply.. all they do it's take your money...
30. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fast Response
Thank you for replying on time appreciated it
30. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lovely lady great service happy new…
Lovely lady great service happy new year to all
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent service.
I am 85 years old and not up to date on today’s technology. Charlotte, who I spoke to today, was extremely helpful and patient and I am very grateful to her.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Agent was efficient and calm and…
Agent was efficient and calm and reassured me.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Issue resolved quickly
Used chat and did not wait long. Charlotte sorted my issue right away.
18. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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