Stratstone - Smart of Glasgow Arvostelua 

Probably my worst car buying experience in 16 years. Nothing is a problem until you’ve signed the paperwork. I was sent a video of the car that I purchased, in this video the sales person did not mention the cigarette burn in the carpet, or the damage to the leather interior. When I arrived the car was covered, now I know why! I was only told about the damage to the leather after I signed the paperwork, once signed I was told the leather had been touched up. Before I purchased the car I was told that some number plates would be made up for me (private registration) and put in the boot, no sign of them. I was also told that the car would come with a full tank of fuel, but it did not. When I left with the car I noticed a vibration through the whole car when driving. I took the car back after driving 40 minutes away towards home. I waited over an hour for them to come back and say it was the wheel balancing. I accepted this and set off again on my 5 hour journey home. I noticed that the vibration had improved slightly but it was still there. I phoned the sales person again who said that’s very strange because a Mercedes mechanic has taken the car out and he said it’s fine (am I a liar?) This leaves me with a car that has interior damage that was not mentioned to me before purchase, a vibration through the whole car when driving, no number plates as promised, and no full tank of fuel. The customer service is non-existent. No contact from them since, even though I made them aware that I was still having issues. Not what I expected from a Mercedes garage.

I dropped the car off at around 8:30am on the first day so it undergo diagnostics for EML and a health check. I didn’t get a phone call, just an email around 2pm that included a video stating the repairs would cost more than £1700. I approved some of the repairs online, but I still hadn’t received any calls from the service department. Eventually, I called them to ask when my car would be ready, and they said they would call me back. Finally, at 4pm, I got a call saying my car would need to stay overnight and that I could pick it up the next day.

The next day came, and by 3 pm, I still hadn’t heard anything. I called the showroom again and was told someone would get back to me. I ended up receiving a text message (not a phone call) letting me know my car was still being repaired. At 5:30 pm, I got a call saying my car was fixed and I could pick it up at by 6 pm, I live about 15 miles away and since no courtesy car was provided I was having to rely on public transport. I picked it up the next morning, to my surprise no complimentary vacuuming or washing done with grease marks all across the bonnet. Honestly, I expected better customer service than I received. I have had better service at Volvo and even Arnold Clark!

Excellent staff friendly and professional.
Parking is a problem.though but whole experience is very good

All work done efficiently and on time.

Stratstone Glasgow. Such an easy process in buying a used approved car. No pressure, good trade-in price and vehicle ready and available for when I wanted it. No query/ request was too much and was dealt with immediately. Customer service was excellent. Well done John Wilson!

Did not explain what was actually done and used to wash car as a courtesy which was a nice touch

Information is not forthcoming, documentation not sent.

I was kept updated with progress on my car

Great service and was very straightforward.

Great customer service after a fault with our new car the problem was sorted quickly and our car delivered back to us

John was very helpful and we never felt under any pressure. He was very helpful and treated us well.

Just unhappy with the service and the communication from start to finish.

10/10. Would recommend.

The approach the salesman (Ross) made was very professional.
I was never under any pressure to buy anything
He was very knowledgeable and polite throughout my visits

Took car to MB dealer Glasgow for repair because engine amber light on, changed a sensor costs over £800 after collected on the way home drove less than 2 mile amber light on again, next morning back to workshop for 2 weeks new quotation over £1,000. If the workshop gave out a precise diagnosis and exact quotation at the first stage I can choose go ahead or not, but now...it makes me feel I met the cowboy builder you have to pay a 2nd payment or even 3rd to get the job done. Now paid amber light still ON. joking.
Not fair and very disappointed

I felt I was important as a customer. The approach of the staff from reception and call handling to the sales force was of the highest quality.

When I came first to book an appointment, she wasn’t pleasant looking. She can learn to keep her face smiling.

The buying process was pleasant, with no hard sell.