Stratstone - Smart of Glasgow Arvostelua 

Had nice smooth transaction

Poor customer service. Self-focused, unable to resolve issues attributable to Mercedes which I can evidence. Failure to respond to customer questions. I have no trust in their customer service. If I could score a zero, I would

Good Service

Staff were friendly and efficient, great service overall.

HI’
The booking was easy and very helpful
The Staff are always very pleasant and friendly
Kate looked after me and kept me informed
The mechanic looked at car and sent short video pointing out brakes needed stripping and cleaning to rectify issue
This was completed
Brakes now no issues
Thank you to all involved

Outstanding service throughout the sale process

O star would be more appropriate; bought a Mercedes-approved car that was fitted with the cheapest possible tyres. It seems Mercedes isn't adhering to the used car standards.

In addition, the alignment was out so much it's obvious the car was never road-tested.

Think carefully when a Mercedes used car, although the salesperson was friendly the approved used program is a joke.

UPDATE: after getting a response and being asked to email their customer service - zero response.

That either says they are so bad that they are overwhelmed with complaints (likely) or worse they just don't care (even more likely)

So my 0 star remains and is well deserved, avoid them and the Mercedes approved used car scheme.

Customer service is excellent.
Could do with refreshments while we waited as the coffee machine was not working

I have a recurrent issue with my car. This same issue happen last year and I had to take the car 4 times to the workshop before it could be fixed, but only temporarily as the issue has return.
In summary:
I’m experiencing unexpected vehicle behaviour that is more concerning:
• The Active Emergency Stop Assist activates suddenly without any obstacle, creating a risk of losing control or being hit from behind
• The emergency braking system triggers at traffic lights without reason
• Front and rear wipers activate on their own, even in dry conditions
•The seat heating switches off by itself a few seconds after being turned on

I am consistently receiving multiple system warnings, including:
• Active Emergency Stop Assist inoperative
• Blind Spot Assist and Exit Warning inoperative
• Left and right low beam warnings
• SOS call inoperative
• Active Parking Assist and PARKTRONIC inoperative
• General lights malfunction warning
• Front left and right turn signal warnings
• Digital Light functions limited
• Emergency braking system warning
These appear to be connected, rather than isolated faults.

These issues are not just inconveniences. They are serious safety risks, especially the unexpected braking and false emergency system activations. I am concerned about driving the vehicle in this condition and Mercedes response has been disappointing.

Very disappointing experience with Used Mercedes-Benz Glasgow. Poor work initially on the sale, with then a conversation with the Manager. This was partially resolved but I then sought to be assured that the rest of the transaction would go smoothly. This was not the case.

The car was in very poor condition for collection, with numerous scratches, chips, and dirty interior. I have been in contact with the Sales Person who has provided partial remedy to the condition of the car, but I don't believe the appropriate level of concern is being shown by the Used Mercedes-Benz of Glasgow team.

I have been seeking the PDI confirmation to better understand why there was such a un-profesional collection and handover process, but equally I seek to understand who is ultimately responsible for the condition and handover of the car. The sales person thus far has provided no PDI confirmation.

Further to this the car has the previous owners personal information/addresses etc. and had not been reset. This is exceptionally concerning, and indicative of the experience of dealing with Used Mercedez-Benz of Glasgow. I am about to contact the Used Mercedes-Benz of Glasgow team and clarify who is the named Data Protection Officer for Pendragon. This is to seek assurances over the previous owners data leak, understand if it is a systemic failure for all the used cars sold by them, and if necessary report the breach to the Information Comissioner's Office.

The salesman Robbie was very knowledgeable and answered all of my questions

The service was very smooth, right from arrival to departure.Excellent system indeed.

Attention to detail and keeping me well informed and supported throughout the purchase of my new car.

I am deeply disappointed that I have had to return this new car twice within 12 weeks of purchase for 2 different faults, only to be told-awe don’t worry about it by your lead technician, this is not a response I expect from your staff or from a brand new car or a technician I expect better. This car is not fit for purpose and I am being fobbed off with no concern. If there is one more issue with this car you can be prepared to take it back, I don’t want a car that has constant faults also I don’t have the time to keep returning to the garage. Please get in touch with a solution.

Friendly helpful service.
But not very good at responding to queries, even when marked important.
Not very knowledgeable about the car I bought - particularly known issues
Would I buy from them again - not sure...I accept the car I bought was new to market - but I feel I knew more than them about issues people were having with the software.

Professional service as always.

Always a pleasure visiting STRATSTONE MERCEDES GLA. Clare at reception is a star makes you feel at ease and get,s your problems sorted easily.

Great service from truly fantastic staff. Car well looked after, highly recommended