Stratstone - BMW Hull Arvostelua 

Excellent customer service.
Five stars from start to finish.

I had been looking for a BMW 220 for a while and saw that Stratstone Hull had a demonstrator in the colour and with the spec I wanted on site.
On arriving at the dealership the receptionist directed me to Sam Stevenson in the sales department and he quickly organised a road test in the demonstrator. When we returned we sat down and started talking about the various different options to buy the car - PCP, HP, outright purchase - and Sam explained everything fully and in simple terms. He pointed out that for not much more money I could actually buy a brand new car and as I had never owned a new car this is the route I decided to go down. Sam appraised my old car and we agreed on a part ex price ( neither of us were 100% happy and that is how it should be). Sam offered to throw in paint protection and a full tank of fuel so we settled on the final figure and estimated date of collection, I paid a deposit and left. I received multiple updates from Sam regarding delivery issues but I just had to wait slightly longer than expected but it didn't cause me any issues. When I collected the car I just had to do a little bit of paperwork and off I went. About two weeks into ownership I realised that I hadn't received my car care cleaning kit so I messaged Sam. A few days later he dropped a kit off at my work for me on his day off.
I received excellent customer service throughout my buying experience and Sam was very easy to deal with and delivered everything he promised.

Steven was really helpful, found the exact car I was looking for with all the features I ask for at a price I was very happy with.

He made the process simple and straightforward, making the experience of buying a car as exciting as it should be

Steve was amazing from start to finish, nothing was too much trouble.

Had everything sorted within the week, answered all my questions, paperwork was easy and explained everything in detail, worked with me to part ex my BMW that I also bought through BMW Hull.

Easy and quick service. Made to feel welcome from start to finish.

Steve was very helpful & infomative without being pushy. He explained everything in an easy to understand way.

Very good experience. Helpful, informative, quick and efficient.

Great customer service , very helpful , couldn’t ask for any better

I would like to thank Steve for doing such a good job went be beyond and above my expectations anyway it was a bit of misunderstanding but he sorted it out and virtually the company looked after me to make sure I had transported to get to 2 and from work et cetera thank you Stev loving the new ride of the i3

The parts department has no counter! You have to ring a bell and stand outside in the cold and wet and wait for someone to be bothered to come out, it’s ridicules for what supposed to be a premium car dealership. Also they don’t bother to answer the phone I made a 11mile round trip to buy some BMW coolant only to told its card only! So another 11mile trip for a simple part, when I ask why they don’t have a parts counter, she replied I don’t know what you mean? When I eventually received it she wasn’t sure it was right one because they had changed the container shape! 2hrs and 22miles just to get some antifreeze! unbelievable but true.

Great experience at Stratstone BMW Hull. The whole process of looking at cars to ordering and taking delivery has been excellent. I would highly recommend the dealership.

Great experience at BMW Stratstone In Hull Steve was a great help when purchasing our new car nothing was too much and his knowledge was outstanding very helpful

Steve is friendly not pushy and has plenty of advice

Awful experience with an individual saleswoman. After deciding not to proceed with a new vehicle I asked for my £1000 (that I was told was fully refundable) to be returned. 14 days later and after sending 5x emails there is no refund despite assurances. Now this person has ignored my two most recent emails and one phone call. What an awful way to treat a customer.

UPDATE- Spoke to the sales manager via phone only to be told the refund has been issued but he doesn’t know where the money is so not very helpful. No apology and I was practically accused of making up a better deal on a vehicle that I’m actually now driving.

1st class service from Steve

EXCELLENT SERVICE FROM WILL AT BMW HULL.

The service given by Stratstone Hull has been completely above and beyond the service given by other dealers over the past few years. I took my car in for a service because it’s the closest one to where I live, but primarily because past experiences had left a sour taste in my mouth. From the moment I walked in, I was made to feel welcome, offered refreshments and given a full rundown on what to expect on the day. Alison in servicing couldn’t have done any more to make me feel valued, from her mannerisms to her enthusiasm, even going as far to asking about my plans for the day. It was as a direct result of the level of service she afforded me that I decided to enquire about an upgrade of my current vehicle. Steve stepped in once my service was completed and listened to what my requirements were, talked me through a couple of examples and answered a few questions I had too. He was helpful and considerate right from the start, not in the least bit pushy but gave me assurances that he’d do his best to find what I was looking for. The next day, he rang me to say he’d found a vehicle which met every single minute detail I’d asked for, and then exceeded those expectations with a few little bonus features too. I cannot recommend them both highly enough and will only use Stratstone Hull for servicing going forward and will be coming back to them again when it’s time to change again (but first I want to enjoy my perfect new car for a bit!)
With warmest regards and enormous gratitude,
Phil Taylor

Thankyou Steve for all your help

Professional and thorough when buying and trading in. Would happily recommend.

Great experience purchasing our new BMW. Really well looked after by Steve Briggs who was personable, gave great communication and ensured all of our many questions were answered promptly.

I’d highly recommend dealing with Steve and Stratstone Hull, most impressive!