Stratstone - BMW Chesterfield Arvostelua 

I've used BMW Stratstone Chestefield exclusively over the last 15 years for 3 cars which were all purchased there. For my latest car purchased in May 2026 Joe in the sales team was absolutely brilliant. A few months down the line I sent Joe a query about my car and received the most thorough and exceptional reply possible.
Well done Joe and all the service colleagues I have dealt with also.
Many thanks.

Sold me a faulty brand new M3 Touring, then spent nine months denying it

I took delivery of a brand new BMW M3 Touring from this dealership in September 2025. I reported a vibration through the steering wheel at motorway speeds on the day I collected the car. It went in for repair on two separate occasions over the following months. Both times the dealership simply rebalanced the wheels. Both times the vibration came back, and the second time it was worse than before.

When I formally exercised my right to reject the car, I was told that no fault had been found, despite the dealership's own job cards recording the wheels as out of tolerance on both repair visits. At a later point I was also told the issue could have been caused by hitting a pothole or kerb. It is worth noting that a car cannot simultaneously have no fault at all and a fault caused by impact damage, yet I was given both explanations at different times about the same vehicle.

Because I was told the fault didn't exist, I paid for an independent engineer's inspection. He confirmed a severe vibration at motorway speeds, exactly matching what I had reported since day one, found no evidence of any impact or damage, and concluded the vibration was consistent with a manufacturing defect present when the car was supplied, not something I had caused.

I referred the complaint to the Financial Ombudsman Service. BMW Financial Services and the dealership did not engage properly with the Ombudsman's process for months, despite the investigator chasing repeatedly. The Ombudsman ultimately upheld my complaint in full, confirming the car was not of satisfactory quality at the point of supply, and ordered the agreement to be unwound with a full refund, interest, compensation, and my credit file cleared of any adverse marks.

Throughout this process, correspondence from the dealership was condescending in tone, at a time when they were already holding evidence that contradicted their own stated position.

I should also mention that I am aware of, and have reported to Trading Standards, a separate matter relating to how this vehicle's history was represented to a subsequent prospective buyer.

For context, I have been a BMW and MINI customer since 2016, having bought ten new vehicles across that time, several of them M-series, all serviced within this network. This has ended a long-standing relationship, and I would strongly encourage anyone considering a purchase here to be cautious, particularly if you experience anything you're told "isn't a fault."

I booked my car for its MOT using the on line book in only to be met by an overzealous receptionist telling me it didn’t work. Later received a call to say the car was just having a complimentary wash and clean. Returned back to be met by the same receptionist directing me to wrong member of service staff. Car hadn’t been washed or cleaned. Please just say what you mean and mean what you say.

I had my bmw in for an issue with the sunroof, paige organised the whole issue well at short notice as well, a loan car would have been nice but as mentioned, at short notice it wasn't an issue. This was at chesterfield bmw branch.

I got a car from Stratstone. After purchasing found it hadn’t got some of the features I believed it had. This was mainly due to QR codes being used in an internet black spot so relying on asking the sales representative.
Then highlighted an issue with the car where they inspected it and said was ok. But later the issue got worse so took it back and they confirmed the car was faulty after checking properly. Under warranty they agreed to replace the faulty parts. 2 month later after buying the car I’m waiting still and my request for an update via email was ignored. On top of this I was asked to give a review for a free water bottle gift. I gave the review but received no gift. I can’t say I’m very impressed.

AVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!!

RAISED A COMPLAINT TO THE EMAIL PROVIDED VIA TRUSTPILOT REPLY, THE BRANCH, THE MANAGER AND STILL NO RESPONSE!!!

On 24th February I paid a £200 deposit to reserve a BMW 2 Series Gran Coupe and had organised collection of the vehicle including travel from Glasgow. The staff, especially Jack, and the manager, Jamie, constantly lied and delayed collection, firstly claiming the car was in the workshop for paintwork then after a week of chasing advised the car had an engine issue and was being sent back. They constantly provided misleading updates and consistently blatantly lied. My emails and phone calls were regularly ignored and promised callbacks were not actioned, and I still haven’t received my deposit back.

Stratstone BMW Leeds have confirmed the car was collected on 28th February and sold to another customer, directly contradicting everything the Chesterfield team told me. On 2nd March manager Jamie assured me the car was in his car park and being sent back due to the engine fault - one of many lies told by BMW Chesterfield.

The communication was dishonest, unprofessional, and caused significant inconvenience. I was explicitly told that my deposit guaranteed no other customer could buy or test drive the car, which clearly did not happen

Highly recommend Lewis Drury @BMW Stratstone Chesterfield. Fantastic service from initial email contact to driving away my new car today. Also Simon on the finance side - patient & re-assuring. Well done & thank you everyone at Chesterfield Stratstone, I’ll be back again!

We traveled over an hour to buy a BMW 2i8 that we had come across online. It was definitely worth the trip! Kadie was a brilliant salesperson and made sure we were well looked after during our whole time there.

Before we arrived, I was contacted daily to be reassured and well guided throughout the whole process of purchasing the car.

I cannot thank the team enough for making us feel so welcome and selling us an excellent car for a brilliant price. We definitely know where we will be coming for our next car.

I had an excellent experience with Natasha and the BMW service team during my recent recall appointment. Natasha’s customer service was outstanding—professional, knowledgeable, and attentive throughout the entire process. She kept me well informed and made sure everything was handled efficiently. The recall service itself went smoothly and was completed without any issues. Overall, a seamless and stress-free experience. I truly appreciate the level of care and professionalism provided.

I am sorry to say this, but my experience with Statstone Chesterfield has been deeply disappointing and far below any reasonable standard I would expect when purchasing a vehicle.
While the sales team initially appeared highly professional and attentive, this level of service ended the moment the payment was completed. Since then, the aftersales support has been practically non-existent.
I was sold a vehicle that was not roadworthy, which already raised serious concerns about the dealership’s quality control and commitment to customer safety. After leaving the car with them for two weeks, I expected the issues to be resolved properly. Instead, the vehicle was returned to me with poor-quality paintwork and with additional faults, including a disconnected door handle and wing mirror camera which I pointed out before. These are issues that should never occur after a supposedly completed repair.

The only person who made any genuine effort to support me throughout this situation was Rachel Dagnal, whose professionalism stands in stark contrast to the rest of my experience with the dealership.

Having recently had cause to use the Stratstone BMW approved Bodyshop at Eastside Road, Chesterfield, I have to say that the service shown to me by the Bodyshop Manager Ian Burgess and his team was faultless from beginning to end, professionalism with a capital P.
I can’t recommend this Bodyshop highly enough.
Top service.

Avoid this place at all costs. I made the mistake of placing a deposit over the phone (something I would strongly advise against). After travelling three hours to view the vehicle, I was shocked to find it in a filthy condition with visible damage all around. After discussions with management and the sales executive, they agreed to cover the cost of the damage, so I reluctantly proceeded with the purchase.

However, on my journey home I discovered that the centre console buttons were not functioning. The following morning I obtained a quote, only to be told that the repair was not worth attempting, as liquid had entered the electrics, causing the buttons to seize and key safety functions to fail. I recorded evidence of this and sent it directly to the branch.

I have since requested a full refund, but they are making the process unnecessarily difficult. Unfortunately, I now have no choice but to take legal action against these cowboys through the courts.

BMW CHESTERFIELD

Had a great experience here. Carly was super helpful and really knew her stuff — made everything easy from start to finish. Would definitely come back! 🫶🏼

Having recently purchased a BMW M240i xdrive from this dealer I can't fault the service I received from the sales team and in particular Kadie , from initial enquiry to such a pleasent and non pushy test drive and final purchase. All my questions answered promptly and fully . Other dealers could learn alot from Stratstone Chesterfield this is how buying a car should be done. Thanks again Kadie to helping me into my fantastic new BMW

Kadie was extremely professional and sorted a vehicle to meet my expectations. She was not pushy and looked after me in a professional manner. I would recommend the dealership in general

A young man called Jake S,greeted me,very polite,helpful and professional, was very impressed and made it a pleasure to visit BMW,big Thankyou for his help.

Absolutely fantastic experience with Jack Ezard. Cannot thank Jack enough for the care and attention that he showed throughout the whole process. Communication was excellent and all my questions were answered without a problem. Couldn’t recommend Jack enough to anyone looking to purchase a car!

Called in at the dealership to see about buying a new car and ended up buying a brand new 2 series we had Joe barber helping us and I just wanted to say he never changes always the same very polite and professional and easy to approach I found the whole experience very positive and never to much trouble if needing anything and find this dealership spot on I just hope Joe will be still there in the near future thank you once again chesterfield

Took my X1 for MOT last Friday, thankfully it past.
Amie was very helpful and professional throughout my dealings with this dealership.
It was also customer focused to receive a follow up call from Stephen today too.
Overall as usual excellent service.
Thank you

Excellent service at stratstone bodyshop. Removed front bumper, repaierd and painted after a minor scrape. Came back better than new. Ian and team did a great job. Will be trusting them with minor repairs on my classic bmw