Stratstone - Audi Manchester Arvostelua 

I phoned Manchester Audi on 19/12/25 to speak to the Service Manager. I spoke with Joanne on reception who was very pleasant and on checking told me the service manager, Natalie, was just seeing a customer. Joanne took my registration number and telephone number and said Joanne would call me back later that today. Of course no such thing or the day after.
Audi Manchester play lip service to customer service, promoting how important it is to them. The experience is of course very different. I had exactly the same problem with Natalie’s predecessor so it should come as no surprise. If a manager leads by example she is setting a rather poor example for her staff.
I’ve been a customer of Manchester Audi for over 15 years now and sadly witnessing a decline in the standard of service over that time.

Avoid Stratstone Audi Manchester.

I bought an Audi A1 from them in August 2025, and within a week of owning it the driver’s window controls stopped working and the infotainment system became faulty.

I contacted the dealership several times by phone and was promised call-backs that never happened. I sent multiple emails and even filled in their official online customer complaint form, yet no one ever responded.

To make matters worse, when I took the car to JCT600 Audi Sheffield under the Audi Approved Warranty, they told me they couldn’t repair the window and that the infotainment fault needed further investigation.

So not only did the car develop faults almost immediately after purchase, but Stratstone Audi Manchester has completely ignored every attempt to get help. Their aftersales service and communication are absolutely unacceptable for an Audi main dealer.

I’ve now had to escalate the issue formally because they simply don’t respond or take any responsibility.

Buy elsewhere — this dealership’s customer service is appalling, and once they’ve sold you the car, they clearly don’t care.

I bought an approved used Audi A3 from Audi Manchester (Stratstone) in December 2024. On purchase, the inspection report missed two cracks at the bodywork of the car and stated it is in "excellent condition". Upon inspection, I discovered two clear cracks — a defect missed by the dealership. I raised this with the sales team, and was verbally assured that once I got the cracks repaired, the cost would be reimbursed in full.

I went ahead with the purchase - based on the trust on Audi and Audi's Approved Used Programme through an authorised dealer - in good faith. It is year passed now, and despite submitting the invoice and chasing the dealership almost monthly, no reimbursement has been paid. Communication has been frustrating, with repeated promises but no resolution.

I had trusted in Audi’s reputation and the assurances given by the salesperson, but the ongoing delay and lack of accountability reflect extremely poorly on their business ethics and after‑sales care. It is shameful that a “reputable” brand treats customers this way.

I hope Audi Manchester reviews its processes, takes responsibility for the original inspection failure, and honours its reimbursement commitment — otherwise I cannot in good conscience recommend them to others.

The service team on warranty matters are painfully slow - I've had to chase and chase

Friendly staff and great service. I feel valued as a returning customer, and I wouldn't go anywhere else for my car's maintenance.

It seems like the dealership does not care about its customers from giving wrong info to the time interval on service it just look as though they are about making money and nothing else

This Dealership is a credit to the BRAND.

Had to wait too long just to drop the car off and the same for pick up. A problem reported with the central locking was not resolved.

Always a welcome and friendly staff . Pleasant surroundings and good service all round .

Service team spot on
No issues, sorted 2 stock cars in 3 days for Arnold Clark Manchester
Cheers everyone

Great experience

Terrible Aftercare Service - would never use them again

I purchased an Audi Q7 from Manchester Audi. Initially, the service was excellent — staff were attentive, nothing was too much trouble. Unfortunately, once the vehicle developed issues, the experience turned completely.

The car suffered from warped brake discs *seven times within 12 months*. Rather than acknowledging a potential fault, they tried to pin the blame on my *“driving style.”* When I asked for clarification on my consumer rights, they avoided the question and stopped being responsive.

For anyone reading this, *know your rights* when buying from a dealership. Here are key points:
- You have the *right to reject a faulty vehicle* within 30 days of purchase.
- After 30 days and within 6 months, the *dealer must repair or replace* the car if a fault is found.
- If the issue keeps happening, you may be entitled to a *refund or final rejection*.

For full details, check: which website

Despite raising the matter with the Motor Ombudsman, due to delays and inconvenience, I had to *get rid of the car*. An *independent engineer confirmed it was faulty*, and the Motor Ombudsman *ruled in my favour.

After they sell you the car, *Manchester Audi do not care*. If this review helps even one person avoid a similar experience or *assert their rights early*, then it’s worth it.

Excellent and first class service.

I purchased my Audi a few years ago from the Manchester branch and the car dealer I dealt with was excellent.

The service department on the other hand is absolutely dreadful.

My service and MOT are due and I booked it in back in APRIL to make sure I got a courtesy car. I then rang last week to confirm and all was ok.
I have just had a phone call from ‘the manager’ in service to say there is no courtesy car available!
I am absolutely disgusted.
I told him I didn’t book this last week but THREE months ago then confirmed last week but he wasn’t having any of it!

I re-arranged my whole day tomorrow for this and to be let down less than 24hrs is completely unacceptable.

I have obviously taken my business elsewhere and will NEVER use Audi service again.
Their prices are extortionate anyway so I guess they have done me a favour!

I will be taking this matter further.

"I am highly satisfied with the service provided. The service provider demonstrated great flexibility by adjusting their schedule to accommodate my late arrival, which I truly appreciated."

Good communication throughout the whole process.

Meet and Greet Guy possibly the best front of house I've encountered across any industry.