Stratstone - Audi Bolton Arvostelua 

The Sales Manager behaviour around push to buy and towards his junior colleagues.
I went to Stratstone bolton for test driving new Audi q3 hybrid and q4 etron which I was booked in for.
Test drive went great with junior colleague. He prepared offers for both but q3 new was not available and i was intrigued by q4 offers.
After few discussions we had very good deal but as I wanted to take some time to review which Junior was ok with.
But as i needed some kore time to review PCP contract, i said I will confirm by EOD, but the Manager called me (after confronting the junior colleague in front of me which is totally unethical and uninspiring for juniors) and pushed that deal is only for this hour and not even day and pushed me to buy giving a great q3 deal as well which I was surprised as he raised the exchange valuation by £500. Again intrigued but wanted some time away to read and finalise PCP agreement and said that i will confirm by eod.
I had almost made my mind for q3 and was about to say yes though Manager kept talking and pushing me not letting me think.
So i had to come back sadly without the deal due to Manager’s behaviour.

Clean and modern centre... worked using wi-fi whilst my car was serviced
Service advisor (Amy) very helpful!
Cappuccinos and music too
Recommended

Very disappointed, doubt I will ever use this branch again. Why is your date formatted for USA??

Had my Q7 booked in for a service with some repair work identified. I agreed the costs quoted and went to pick up the car and was told that the repair costs had almost doubled as they had not added further labour costs. They wanted to charge a further 6.5 hours work at £150 per hour to fit two coil springs...this could be done within an hour!

To top everything off, despite buying the Q7 from them a few years ago, they transferred my account to someone else!

After complaining to the service manager on the day, I was promised a call back to review the issues. That never happened. A formal complaint was then made to the dealership who haven't bothered to respond. After escalating to Audi UK, they called to say they would look into what has happened and call back in 2 days. That didn't happen and we are now 1 week later.

Absolutely shocking customer service and a complete disregard shown. Their conduct has been nothing short of apauling. Trying to con me our of £100s is just shocking! I would avoid this dealership at all costs. Go to BMW or Merc instead!

*update - I had initially emailed the address the dealership has directed me to, but they haven't responded to the original complaint in the first place - what a farce! *

Given it was the first day of the new 25 registration, and the showroom was busy, I was treated well and in decent time under the circumstances. Courtesy car was ready and waiting. Only issue was "missing" replacement part (rear wiper) despite my advising on more than one occasion in the weeks leading up to my visit that it would require replacing.

I had to wait 6 weeks to get my car serviced and a courtesy car provided (mobility issues). Email confirmation received. Turned up today to be told they has no record of my appointment and I would have to wait another 2 months! MOT about to expire! adblue running out! Waited twenty minutes to be told issue and another twenty minutes for a supervisor to no bother turing up!!!

Avoid this dealership at all costs! They don’t return calls, or emails. Must have called 15 times. They haven’t got a clue about customer service! Never ever have I come across such an appalling main dealer! I am still £150 out of pocket for a bodged oil service at this dealership & another Audi dealership had to rectify their mistake! They have also entered the incorrect mileage after the service into the app so my service history on the car is wrong. 4 weeks later still waiting on both issues to be sorted. A major problem if I want to sell the car! Ran by incapable morons!

Excellent service and friendly staff

The worst customer service I have ever experienced. My car went in for a well-known recall and was advised it would be back with me within the day. The car was returned 2 days later with bodywork damage. I am still waiting for this to be fixed from November, although it is booked in to be done in March. I have lost count how many times I have not had calls returned. I had to constantly chase to get the car booked in for damage they had done.

Poor Customer Service. I was made to feel like it was my fault that they had not provided a Courtesy Car. Stratstone blamed the Lease Company and the Lease Company denied responsibility. In fairness I was given a lift back home however I was without a car for the day and took the day off work. Mistakes happen but this could have been dealt with better instead of making me feel like it was my mistake.

Excessively waiting for a car MOT.
Parked up all day & only moved at 16:00 when i rang for it.
Waited excessively in the showroom when i got to pick it up. Had to ask for the car again. Didn’t think a 55 minute wait for my key was very acceptable

Great service, and kept upto date.

Was told I would be called back on several occasions and was not called back once very annoying.

Bought two car from Audi Bolton James the sale chap was brilliant highly recommend.

James was very helpful when dealing with me at Audi Bolton. He pointed me in the right direction when I was unsure, and sourced me a car that was very well suited for me.

Booked my A1 service on the phone and accepted the quote. The service receptionist said she did not know of the quote on arrival for the work to be carried out. She then charged more for the work to be carried out than originally quoted . I complained to the Service Manager and on the company website no one has contacted me since . The standard of service work carried out was five star *****.

No explanation of defects following service.
Garage allowed vehicle to leave without explanation of any defects. Vehicle had 4 x worn tyres, below legal limit. Service over ran, no contact made by the garage informing me of this.

My Audi Q7 went into Audi Bolton, for its second major service.

I have used this dealership previously to have a windscreen replacement completed and also particulate filter unblocked. The explanation was that the vehicle was not suitable for short journeys and was required to be driven on the motorway for at least 70 mph for approximately 20 mins each week, which I thought was unusual for a premium brand vehicle.

On this occasion I took the vehicle back on 4th November for its second and major service as part of the Audi service plan. At that time I also requested an explanation on the Audi Connect system also.

Prior to the service the engine oil level was at mid point. On return the vehicle was slightly below mid point. Still awaiting an explanation as to why this is the case?

The service advised the replacement of the rear brakes. A price was provided by Audi Bolton. While I was at the dealership I made calls to 5 other independent Audi and non Audi Specialists. The price at the dealership in Bolton was approximately 2.5 times higher than the highest price I was quoted elsewhere.

Still awaiting a call back to see if they can price match replacement brakes. And also explain why they quoted so much higher in the first place.

I have left messages with the reception at Bolton, however the Bolton Service Centre is virtually impossible to contact. An incredibly bad customer experience, particularly for a premium branded product.

Less oil in the car following the service. Very perplexing experience indeed!

Was asked to contact Stratsone Customer Service, before Christmas which I did on 12 December 2024. Still no response!!

Polite, friendly and helpful. Above all fixed my car.