Extremely disappointing customer service.
I ordered a £1,000+ Hayter lawnmower as a surprise gift for a friend in Bristol. They questioned the different delivery address, so I explained it was a gift and even provided my Council Tax bill to verify my London address.
Despite providing the requested proof, their director decided to cancel the order and refund me. This ruined the surprise and left me embarrassed in front of my friend, who was already expecting his gift.
I did receive my refund, but I find the way they treated a genuine customer spending over £1,000 completely unacceptable. I have now taken my business to one of their competitors.








