Standard Chartered Arvostelua 

Customer service very poor
They are not able to change the mobile number I oder to open online banking 1/2 a year tried without success the workers are incapable

Standard Chartered has a terrible ibanking/mobile banking system. It's extremely glitchy and the process to update your username or password is very very complicated. Because I had issues logging in to verify my estatements, I could not pay the charges on time and they slapped a late fee. When I submitted a request for a late fee waiver, it was denied. Terrible experience and I would be cancelling this card.

We've been clients at Standard Chartered bank Pakistan for years. However, our latest experience with them has been horrendous! My husband and I visit Pakistan from Uk every year. We wanted to use our local credit card at SC. We went to their Johar town branch at least 3 times just to activate our account/card for Pakistan usage. Each time, we were told to bring in different documentation. Even after submitting everything, we were told that it will take 2-3 days to activate. One month later - after calling countless times to follow up - we still haven't had our account activated. Mr Zeeshan who dealt with our case is extremely incompetent. He kept telling us that he will activate our account but failed to do so. A simple job! As a result, our locker fee cannot be paid either. We plan to close all our accounts and move to another bank. I want to bring this case to the owners of Standard charted asap. Kindly look into this and help me understand how a simple job like this can cause your clients so much time and trouble! Hopeless customer service!

I have been customer of Standard Chartered Bank in Pakistan for over a decade and they seem to have the most professional staff out of all the local banks. Staff is polite and helpful, it usually takes less than 30 minutes to get serviced. Their mobile app is also one of the best both aesthetically and feature wise. The only downside is very low number of branches and ATMs but other than that, if you are priority customer then you can expect top tier service.

No option to give below this. I would like to give -5star. Just to close my deceased brother's account, even after submitting all the documents, and visiting 5 times( every time we meet a new person) minimum wait time is anywhere between 1 hour to 2 hours stll no solution. Nobody knows where the documents are. Please keep the money with you and save your family from this harassment.

It is surprising that how can a card which was blocked by myself over 2 years ago can be accruing irrelevant charges when I specifically asked the contact center at that time to discontinue my credit card

I am writing this email to you with extreme disappointment. No one in Contact Centre could help me with my query nor they could guide me to a legit helpline number.

My complaint in detail with respect to contact center:

I attempted to call 3 of the contact center number as recommended by your own contact center employees.
1) 600522288: UAE helpline as I am calling from UAE
- Connected to CRE Sriram
- Asked me to connect to Indian call center on 66014444

2) 66014444: Connected to Ritika. Asked me connect on another number 39404444 (which is unreachable)

3) 66014444: Connected to another CRE. Who again asked me to connect to 39404444. When I explained it’s not connecting, she replied try again. I told her I have already tried around 5 times, she asked me to try again which did not make sense. I also asked her for any other code that I should use before dialling as I had already tried +91 44 3940444 as I am calling from UAE, she asked me to refer Google as she can’t confirm this information which is shocking.
Should I be googling all my problems now???

I have attached screenshot of the number of times I have attempted to connect with Contact Centre but most of them failed which clearly depicts the inefficiency of the contact center operations at Standard Chartered Bank.
Also the CRE’s need knowledge and soft skill training.

I will suggest against standard chartered bank to anyone I meet in life.

It should be named as standard cheater bank.

Worst bank, worst customer service.

I don’t think the bank even cares about their rating. No wonder it’s 1 star.

This bank is worst than SBI. I have never seen any bank worse than this. Their customer support is so ill informed and lacks with communication skills. They dont have much branches in non metro cities and cant update info via online. If we dont show any activity in our bank account then they will lock the account and ask you to visit the branch in metro office and unloack it. They take more than 2 weeks to reply on emails and dont even take cusotmer calls. Worst part is this bank is from England and it have only one office in London; They dont have any branch in whole England and to promote any communication we need to come to London.
Seriously, our indian chit funds are more professional than this bank.

In Rating, there should be an option for 0 rating because that’s how to describe standard chartered bank. The worst experience I have ever had as a business customer. I regret opening an account with them

Cancelling the card before renewal date but did not refund the annual fee. And now chasing me the late payment fee for repaying that annual renewal fee…

Mobile App is not working. Their online download help request form doesn't work. Cannot get through the telephone lines (Singapore) provided. This bank doesn't give any personal service. Feel very stress to deal with them. I can't inquire anything (not in their FAQ list). All these have been going on for over the years. Will close my account. But that also need me to contact them (which is impossible in the first place.)

SCB appears to be incapable of having a card delivered to me, this is the third occasion upon which a card has been sent out to me which I have not received. When I call the customer service line, I get the same scripted reply, SCB takes no ownership of their failure and provides no remedy to resolve the issue. In addition to this, the agents are rude and argumentative, if you complain you are told that the bank found no evidence to substantiate your complaint.
Although it will be a hassle, I will close my account and transfer to another bank, if you need to open a bank account and have a choice in the matter avoid SCB at all costs. If you are restricted due to salary disbursement etc. then you need to develop a great deal of patience and expect the most routine of tasks involving your account to take an inaudibly long time.

Top of the list of the worst bank easily. Uncaring staff, poorly defined processes, they simply do not care. SC makes a great example of how not to run a bank.

My husband has had an account here for years. In January he asked for a cash card, and was told he would have to pay extra for a platinum one so it would come in two weeks, otherwise it would take more than a month. Four months later, still no card and no information on when there will be one. Time to switch banks.

They have no proper system and processes in place to address complaints. They levy charges on accounts already closed by them and report to Cibil without even intimating the client about charges levied. Then they want the customer to again close the account by paying fictitious charges. Extremely unfair trade practice. Officers do not know how to resolve the issue. No proper answers are forthcoming regarding why charges are been levied in a closed account. They rely on pressuring client to pay up by reporting falsely with Cibil. Cibil merely acts as postman for the Bank. It cannot resolve disputes.

VERY DISHONEST BANK
I used to invest with Standard Chartered before but not anymore. I have been dealing with you guys for more than 10-years now and my Account was shut down. I'd be sticking to only Planoff for investment from now on. That is the only place where I have rest of mind on my investments!!!

COMPLAINT-2 (19-Jun-2024):

Made the WORST mistake of taking a Credit Card from them 2 yrs back in 2022. From the moment go, faced only problem after problem be it related to timely payment not being recognized by the bank or correcting amounts after entries. Their customer care(less) is a JOKE! It takes at least 3 mails for them to comprehend the situation and once they do (or rather mostly do not), they go invisible and a routine automated mail/SMS every day starts spamming your mailbox and mobile alerting that the issue is being looked into.

(Un)Luckily closed the card in 2023 with NIL balance, but 1 year from then on, every day to this day (no kidding) I keep getting calls on my mobile asking for dues which don't exist. They have outsourced their collection to some local and cheap collection agency who harass you without even understanding you.

Wrote to their customer care, their supposed Head of Service and even the Principal Nodal Officer, all of whom are jokes and biggest liabilities to the bank at best! They don't even acknowledge the receipt of mails leave alone responding to them.

Have written a final mail last time, time to see them in courts this time, NO JOKES!!!

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Standard Chartered Bank, India.

Think twice, thrice, and many more times before starting a relationship with these PATHETIC PATHOLOGICAL SPAMMERS!!!

It's in there DNA to spam right, left and center without a minimal concern for their customers. Once you have a relationship with them, expect at least 10 AUTOMATED/SPAM calls everyday, I KID YOU NOT! Search the internet, it's full of their horror stories wherein people who are not even associated with these unprofessionals complain of receiving automated spam calls and are left so on their own as Standard Chartered have no control over their automated spam calling bots! This will continue for years, it's happening with me for more than 2 yrs now and I've seen people receiving them for many more years now!

Share your contact numbers with them at your own risk as you will be unleashed upon with their spamming bots who are unrelenting with their calls even in the night. And no, they do not have 1 or 2 dedicated source numbers, they keep changing numbers and have hundreds if not thousands of them, so blocking is not going to work with these spammers! And if you have not shared, pray they somehow do not source your number from "unknown" sources because if they do, you are in for a lifelong of harassment!

The most unprofessional bank, i.e. if I may even call them one. When you raise a query, they have a standard reply to your complaint - 'We are looking into it', and this message recirculates every 2 days over and over again until you get fed up and wished you had never raised it in the first place.

One of the worst banks I ever dealt with.
Bad service from the customer service, and like everyone before said that they have gone automated so that if you even get an agent on the chat or phone line, they would go through all the verification to verify you as a genuine customer and then give you useless advise to go to the website and get what you want.

Recently I had an experience of my reward points expired. Since SC no longer uses paper bills and recently they changed their phone app so it is so hard to navigate and know where to find everything. Needless to say the bank did not even notify customers of expiring points and you will not be able to find the points unless you download the e-statement.

So almost 10K of my reward points were gone and when I wrote them to ask for a reinstatement of the points they just coldly rejected without stating any reasons.

I paid all my SC bills right on time and use only this card for my expenses. Now it is time to reconsider using other banks.

The bank probably does not care about the customers who are not their big spenders. I am sure they would have treated people who spent a lot more money differently.

I have been using the credit cards from this bank for more than 15 years. A small request from a long term customer to them is not important.

My husband uses DBS bank and the bank is always accommodating irregardless if you are their big spender or not and always listen to your point of view and try to resolve issues.

I think they are one of the worst and unfriendly bank which does not care about customer services.

So disappointed.

I was holding standard chartered credit card. I am a regular and pay my dues always on time. This bank still deducted late fees from my account, some balance was reflecting in other substitute credit card account but these people didn’t transferred that amount to main credit card account to settle the outstanding. Worst bank ever, customer credibility is nothing. HDFC always give attention to the customer request and understand the problem. Do not think to have relationship with this bank.

Very bad service. RDA has an issue with OTP. We can't receive OTP on international number. I generated a complaint one week ago through telephone banking. Still no answer from SCB. My advice is to never open RDA account with SCB