SSE plc Arvostelua 

With them currently. Customer service is beyond a joke. Two of their agents lied to me. It took 3 calls to them to sort my issue. The last guy took 2 minutes to sort my problem and he was excellent. The rest were just woeful.

I am giving an extra star purely because of the last customer service guy who was superb. The rest of their service doesn't even deserve 1 star tbh.

Shockingly poor service from SSEN connections. Poor service, multiple hand overs, no one taking responsibility. Finally cancelled the project and still waiting for a refund of the deposit, which was promised 2 weeks ago.

Pretty clear on here how terrible SSE are but they wasted so much of my time that I’m willing to add to the pile to make sure no one ever actively considers this company. Since switched to Octopus who are a dream.

Worst company I have ever dealt with. Customer service is appalling. The bills are unnecessarily complicated, when I have given them meter reads they don't apply them to my account and seem to just pluck estimated figures out of thin air, at one point they decided to change my DD £29,000 per month. I cant wait for my contract with them to end.

I have been in my rented office space for over 12 months now and SSE continue to try and theaten and harrass us for £2800 for 18 DAYS of minimal electricity usage. We switched to a new provider as soon as we could, but a small interim period with SSE has caused them to continue chasing us with overblown estimates, refuse to accept actual meter readings with photographic evidence, and continue to send us multiple payment requests, each time for a different amount. If you are moving into a business property that is serviced by SSE, do not spend a SINGLE DAY with them, change over to literally any other provider than these charlatans. I have no idea how they are still in business!

Despite being informed by telephone and email they would not accept a change of tenancy on a property and continued to charge me, the Landlord. it took nearly a year and during that time they served me with two court orders and sent a man to the shop to inform the tenant that they were switching the electric off. Finally after 13 months they have accepted that I do not owe them and not a word of apology. Possibly the worst company I have dealt with in 40 years of business. Avoid avoid avoid !!

The worst company I have ever dealt with .
Staff rude , you would think that they were loan sharks you were dealing with . We were charged £60 plus vat for someone to come round to tell us we owe £3.50 after we closed our account .
Prices are ridiculously high ,please do not sign up with them .

If I could give SSE zero stars I would. An absolute disgrace of a company. I won’t go into the boring details of all the wrangling I have had to do over the years but all I will say is their customer service is appalling, their “experts” inept, incompetent and rude and you will waste your life away to hold music. Avoid like the plague. Today I switched to Octopus and honestly feel like a weight has been lifted.

They are not deserved one ⭐ I trying explain my problems with one of agents and she just cut the phone they’re so rude and this place is rubbish, pls peoples be aware no take any contracts with them and the charges very expensive, bad customer service

I mostly never write positive reviews but today I was very impressed with SSE customer service. I was calling because my heating is not working. The customer representative was polite and clear. Got a call back 10 minutes later to confirm attendance the same day. Not only does this kind of service never happen again anywhere with any service providers, you could actually talk to someone and sort out the issues. Well done SSE!

I wish I could say I had a better experience with SSE, but they are just as bad, if not worse, than OVO Energy. Without my knowledge, they signed me up for boiler insurance when I switched energy providers. The payments were so small and under the radar that I didn’t even realize what was happening. I assumed that the money being taken out was for my energy bill since the payments were under the name “SSE.” How was I supposed to know it was for some sneaky insurance policy I never wanted or agreed to?

To make matters worse, when SSE handed over their customers to OVO Energy, they conveniently transferred the boiler insurance as well, meaning I was paying for something completely useless to me for over a year! I didn’t even realize this until months after leaving OVO, only to find small amounts of money still being taken from my account. How on earth can a company do this without explicit consent?

SSE’s actions feel predatory and deceptive. Signing me up for insurance without my knowledge and then passing me on to another company to continue charging me is beyond unethical. It makes me question how many other people have fallen victim to their underhanded tactics. I can’t speak to their customer service directly, as I never dealt with them after the switch, but the fact that this policy was in place in the first place speaks volumes about their shady practices.

Do yourself a favor and stay far, far away from SSE. They clearly have no respect for their customers and can’t be trusted with your money. If they can sign you up for something without your knowledge, what else might they be doing behind your back? Absolute disgrace.

We are locked into a communal heating system under sse as part of our flat leasehold.

In short, it’s a terrible, expensive system.

The bad
It goes out all the time without warning and often on the coldest days leaving us without hot water or heating. The worst has been for over 24 hours but 4-6 hours is the most common. On any given year, it fails around 10 times but on some years far more. Compare this to a house with a boiler, heat pump or other and the lack of quality in the system is unbelievable.
They used to at least give us a little money back each year to apologise if you complained but now they have stopped unless the outage is over 6 hours and you have to fight for it even then. We make sure we do the several times per year it happens.
We are not allowed to switch systems for 20 years due to a contract they signed with the builders so when we bought, we were sold reliable, cheap, hot water and heating. It turns out to be quite the opposite, and to rub salt into the wounds they charge over the market rates by 10% of the average of the largest suppliers. I don’t know how they justify it, and it should be investigated.
They kept making these so called improvements to the system causing more outages to do so, but didn’t fix whatever the underlying problems are as the outages have continued (or who knows, maybe it would be even worse without them).
So it’s expensive, unreliable, and not fit for purpose.

The good
When it works, it’s fine. It runs hot water like literally every house in England does. They do a yearly check on your individual flat for free and will fix anything for free. Our system had a local fault (after just 3 years due to the pressure the outages put it under) they dealt with quickly within hours for free so that was great. During the energy crisis, they kept prices stable (although I have a suspicion their fat profits every other year from their overcharging, cheap setup, meant they didn’t want to attract attention to whatever dodgy deal they struck so took a short term hit). But does not even start to compensate for the terrible service of the other 364 days per year.

I also worked for SSE in coventry.

I can confirm the previous review below as I was also working for SSE via an outsourcer.

I worked for this outsourcer for nearly 7 years and it came to an end after 3 months on SSE where I handed in my notice and took immediate holiday for the remainder of the notice. Prior to that I had taken 4 weeks off work with sick due to how corrupt and poorly managed SSE is. It's bent and SSE business operates rogue!

The amount of charities and businesses that have folded due to SSE's incompetence, neglect and greed is shocking. Not to mention the innocent people caught up in it's corruption when taking on a property is simply criminal.

An insight into problems within SSE includes: who ever is responsible for updating names and details of addresses for GDPR reasons is not doing a single thing, so a customer calls in and DPA can't be completed due to nothing to go by on SSE's systems. Therefore, customer's can't be helped but some thickos will still proceed totally ignoring GDPR and then they come through to others who can't proceed because GDPR can't be completed. You can imagine the problems and arguments this causes!

Another problem is when cases are raised with regards to re-billing and we send over a case to relevant department we have no direct contact with, these departments just close down the cases with no explanations meaning customers are not being dealt with and have to start all over again from square one. Also, in many many many cases customers have ongoing problems for over a year!

Ombudsman resolutions are being completely ignored for over a year as well.

Incidental invoice cases are not being touched at all! In September I was told that cases raised in March were only just being dealt with in September but I know of cases that are even longer but also closed cases down with no explanation!

Complaints teams refusing to take the calls they are meant to take. In fact calling complaints and trying to transfer customers through and complaints will do anything not to take the calls!

I could go on and on!

The best thing I could do for customer's was simply not be there! Hence the 4 weeks off with stress to find a new job! Unpaid of course.

The process for wellbeing during the SSE campaign was cringier than the job itself. I'm not gonna slag off any individuals but there is a lot they need to improve in all areas of the outsourcer but ultimately SSE have a nice little set up of ripping off customers and not dealing with issues in any way shape or form and the staff at the outsourcers take the crap for it... worst job I have ever had to endure out of 28 years of work and I have had to leave a company I have worked at for nearly 7 years all because of 3 months on the SSE campaign. Truly horrific for all subjected to SSE's greed and negligence (customers and outsourced call centre staff).

SSE are clearly in bed with the corrupt af ofgem so I can't see any hope of any improvement.

I will be more than happy to discuss what goes on in further detail at SSE. I will also be more than happy to stick up for anyone on here who has been wronged by SSE. SSE are criminals gone rogue... the sooner these low lifes are out of business the better!

!!! AVOID THIS PLACE AT ALL COSTS, ESPECIALLY SSE BUSINESS CAMPAIGN!!!

As a previous employee of this place i can confirm that this is the most toxic place to work for. From favouritism to racism, top to bottom all management is corrupt. The managers only care about themselves and not the employees. SSE Campaign would make anyone a manager if you would k.i.s.s their back side. A perfect example is Newly promoted manager name Leah, who from an agent become a manager overnight, i wonder why? Haha LOL!! Please stay away from this place if you like your peace and mental health. SSE as a company breach Customer data on daily basis in this place its More of a circus then "energy" provider.

Absolute shambles .. constant phone calls to get correct billing .. send numerous meter readings in and someone came to read the meter to show as been estimated…
We cancelled direct debit as refusing to pay until they got it right but they still took the money.. isn’t that classed as theft???
What is this world coming to. All these companies bragging about how much they get
Avoid Avoid Avoid is all I can say

We, Weybridge House, have been supplied by SSE for six months and have not received any invoices which was probably due to a complication when the move the SSE was delayed. Via our energy broker there did not appear to be a solution which most likely was an internal SSE problem. However today I called Customer Services and spoke to Ayomide Umo-Odiong who took the time necessary to understand our problem. She needed to do some internal investigation and promised to call me back. She did actually call me back when promised and immediately solved our problem that has been going on for six months and organised the issue of the invoices straight away. I would like to bring to the attention of SSE management this excellent service.

This was the worst customer experience I’ve ever had. I bought a property that SSE had disconnected due to the previous owner not paying their bill. It took 3 months and over 30 phone calls just to get an appointment to reinstall a fuse in the electrical meter, allowing me to have power. On top of that, they demanded a £500 deposit because the property was disconnected, which had nothing to do with me.

The main issue with SSE is their disjointed departments that don't communicate with each other. They operate multiple systems that aren't linked, forcing you to act as the go-between to resolve issues. They made several mistakes with the name and address, despite the fact that the property and equipment were already in their system from the previous owner.

Now that we’re finally connected, SSE can’t find my account again. They don’t know how to install a smart meter and still haven’t sent me a bill. To make matters worse, they sent me a bill for the previous tenant—who defaulted and was disconnected—along with a court threat, despite setting up a new account and installing a new meter in my name.

SSE is a complete shambles. They should be investigated by the ombudsman, fined, and have their license revoked. Do not use them under any circumstances, as even after you think an issue is resolved, you’ll get dragged back into more problems due to their incompetence. Be warned.

Complaints process is non existent. I am still trying to answers on a complaint raised back in October 2023. Unresolved and no communication back from the complaint handler.

Shockingly bad, avoid at all costs. In danger of closing down a small homeless charity because of their incompetence and refusal to fix their errors. Bill for £82,000 received after moving from a different supplier...bills usually in region of £1,000. Their 'smart' meter is obviously faulty but 4 months in and still no sign of an engineer. Shame no stars is not an option!