Sport Chek Arvostelua 

Overall just a terrible company, lack of cleanliness in so much stores, same with their corporate is just terrible. Also they don't have the greatest prices.

One of the sketchiest and most toxic workplaces I have ever experienced. Bullying, intimidation, gossip, favoritism and retaliation are treated like business as usual. HR (Ashley) and Triangle ethics office (Sarah) seem less interested in protecting employees than protecting management and the company’s image.

I personally experienced bullying and intimidation from management, including being told that others could easily take my hours. I also witnessed employees being pressured, silenced and afraid to speak up because they feared losing their jobs.

The worst part? Some of the people responsible seem to get protected, promoted and rewarded while employees who speak up become the problem.

This company doesn't need another Public relations campaign. It needs accountability, independent investigation and serious reform. If this is how you treat the people who work for you, your corporate values are nothing but a slogan.

I bought bike two months ago for my kids. It’s broken. They cannot refund because they have the policy. Please don’t buy any bike sport check this is my opinion

I did not receive this item. After Inordered and paid (because it said "IN STOCK"). Then I received an email stating these slides were gonna shipped separately from the rest of the order.

3 weeks later I still hadn't received the slides. After a TON of runaround I found out these in stock items were now out of stock and my order had been canceled without them informing me. THEY DID NOT REFUND ME THE MONEY for this item, even though THEY CANCELED the order and didn't deliver the shoes (shoes I SPECIFICALLY ordered it said these were "IN STOCK.").

On July 25, 2026 | ordered a pair of runners Nike Toddler Kids' Jordan 1
Mid Running Shoes
$51.99
SKU: 334658228
Primary Colour: MIDNIGHT blue . When I got my order on July 28, 2026 it was the wrong colour that I received. I called sports Chek and the lady was trying to give me a return label but she put me on hold without telling me , then, she transferred me without telling me, the phone kept ringing and she was supposed to be sending me a return label so I hung up and I called again the second person I got I told him what had happened about being put on hold then i got transferred and the phone kept ringing he asked me 4 times what colour the shoes were I got and I told him in detail 2 times and asked him why he was asking me so many times for the colour of the shoes then he moved on sent me a return label then transferred me ??? But it kept ringing . I’m not sure why he transferred me ? I called back to confirm if the guy put that I suppose to get my full refund with the delivery charge as it was there mistake they actually did it on purpose. And the woman I spoke too told me no it says they are only giving back the money payed not the delivery fee they are doing this on purpose even thought the guy told me I was getting the full refund then Marie told me it's going to take 45 days to get my money back even though on the website it said only up to 30 days so I'm not sure were they got 45 days? So she was going to let me speak to the supervisor but it was taking to long and she never came back. So I had to call again and spoke to Eric he said the whole amount I was getting back with the delivery and he said it can take up to 45 days
Eric said the whole amount 1 was getting back with the delivery and he said it can take up to 45 days but more and likely not he said 2 weeks. They did it on purpose because I'm under police harassment and it was more and likely the police was speaking to.
I called again on July 30 the same thing happened the lady told me she needed to check something never asked me for details on the order number but not my name or anything to verify my identity and told me to hold never came back . I got the same wrong shoe Jessica said it maybe wrong on the website . They could have resolved this on the day I initially called instead of me ordering another pair and it was wrong again before it got resolved . July 30 2026 I spoke to another customer person and she was claiming but didn’t verify that the description of the shoe and the picture didn’t match the order I got which was opposite colours . So she was trying to say that it must of been the wrong picture ??? If that was the case why are they still selling it and nobody has complained until me ?? I don’t buy it it’s a lie especially because she never verified it for me. I returned the shoes on Sunday August 2 2026 and the manager Sarah told me they don’t even have the shoe that was advertised and I checked my credit card to see the amount being returned and they are ripping me off telling me the shoe was 42 dollars instead of the 51.99 advertised on line for the false advertisement as they don’t even have that shoe colour and are claiming the amounts I was saying were not correct . Pure harassment I also got the official receipt which says 51.99 for the shoe 5.12 for the delivery and 3.57 for the tax it comes out to 60.38 and the second pair was 60.44 which I don’t understand the difference for the same shoe ??? Pure harassment there is no way I would be having these many problems with one purchase and the customer service online when I spoke to them August 4 2026 made me wait 15 minutes when I was put on hold so I didn’t think they were coming back so I hung up as they have before put me on hold then transferred me without letting me know . Then another customer service representative told me I hung up on people like it was my fault saying people are trying to help me and I hung up . Who makes someone wait over 15 minutes without coming and saying there still working on your order . Never again and I will be dealing with sports chek and will be contacting BBB for a complaint

Had a good experience at Sportchek in Oshawa. We were looking for running shoes and cross training. Staff was very helpful, knowledgeable and took the time to explain the products and important considerations when selecting the right shoes. Especially Jeffrey and also Anthony. We ended up buying two pairs of shoes that we are very happy with.

Shoes came in a dented box. When u opened the box they had bright yellow splotches all over then. More on one than the other. Looked like someone peed on them and sent them to me. I called customer service to tell them and the guy who answered half heartedly apologized and said in a monotone voice that they could send a return label to me but it would take 30 days to get to me or I could keep them and get a discount back on them. I opted to drive 35 mins away to return them but I’m not happy that I have to spend the gas money and time to do this when I ordered online to avoid having to do this! They never offered me any discount or anything if I drove there to return them. What?! I paid shipping too and they’re absolutely junk! Not impressed at all.

I received excellent customer service by a young lady named Rachel, who searched the store for the different products I wanted. At the cash, I received excellent treatment by the cashier informing me of what I could do by submitting a survey and also recommending acknowledgement to the staff, her name was Anna. Hopefully they will get some recognition by SportCheck.
The store location= Masonville Mall,London Ont

Edmonton, AB Kingsway Store: 2026, July.

I went to return an item in-person that I knew was outside the return window. It was an Oilers hoodie for my husband at Christmas that was too small for him. It got forgotten in my car like returns sometimes do. I hoped for a store credit but was expecting them to say no. I was simply checking about store credit before accepting that I would keep it as my own oversized hoody.

What actually got me to write was that the store manager came to talk to me and said that the sweater had clearly been worn and washed with blue jeans and that I was clearly trying to return a used item. (I'm assuming because the Oilers logo looked more blue than white). I don't know how to add a picture to show the hoodie, because it is literally brand new. Maybe some random fluff, etc from the trunk, but that's it.

Not only is it embarrassing to be accused of something like that, I was shocked that they would say that.

I let them know that it had not been worn, certainly not washed and that I just wanted them to realize that it was an unusual comment to say to a customer.

But they doubled down and said, even if I had been within the return window, they wouldn't have taken it and they would have gotten their even more senior manager (who would that be if you are the store manager?) to tell me that.

I said thank you but I left the store thinking that this was an aggressive response to someone who literally was just checking in and was okay to hear a simple no.

What a way to make sure someone will not want to buy at sportchek again.

Side note: at least they weren't being racist since I look white. I can't imagine the service you would get if you were a person of colour.

I wrote this without the cloak of anonymity.
Nina Lawrence

Ordered a FIFA Japan jacket online. 2 days later they issued a refund. If you guys can’t get a proper inventory of available stock, it’s better not to post it as available. Very disappointed.

Sport Chek is probably the most unprofessional, shady online retailer in Canada. Made a purchase on June 25 and NEVER received even one update from them despite the fact that I sent at least 6 inquiries to their customer service department which also NEVER received a response. Pathetic and shameful. Then today, out of the blue they charged my credit and sent the item I have been trying to cancel for almost two weeks!!! Visa will be launching an investigation and charge back to Sport Chek since they agree this is very unprofessional and unethical business practice. They took so long to process my order that the pre authorization had disappeared from my Visa and I thought this nightmare was over. It is illegal activity to re post the charge to my Visa after the initial pre authorization had already fallen off because of the pathetic processing time.
DO NOT trust these thieves. If you want a smooth experience I highly recommend using ANY other sporting goods store in Canada.

Staff were very friendly, knowledgeable about the products sold, and, best of all - no lineup at the cashier!

Went to buy shoes yesterday the device was bad . A girl with short blonde hair n glasses totally friendly and nice unfortunately she wasn't the one who helped me I got a younger blonde hair girl with long hair and a totally argument I've attitude totally snotty along with the Muslim cashier girl. Rude rude rude. Do better.

Ordered a pair of shoes on sale from online. When it arrived the box was wrecked, missing the top lid (was cut off using exacto knife) and one shoe was discoloured orange. It was a white pair of trainers. When I contacted customer service, an email stating they have long response times due to holiday season. Wtf? Does anyone even work there, how are they even shipping shoes out in that kind of condition….?!

I returned an item on May 6th and still haven't got my refund. I have called several times and have been given different dates, but the dates come and go. They told me they would do an investigation and someone would get back to me, and no one has. I just want the $150 back.

It's a complete joke. In my case, I mistakenly ordered the same item online twice. I immediately contacted them via email to cancel one of the orders, number 5053127733, and in the morning I called customer service. The response was completely incongruous: they said there was only one hour to cancel and that email cancellations would take 3 to 5 days, that they couldn't do anything. What an abuse of power and what a lack of loyalty! I absolutely do not recommend this company ever.

Best gym clothes are sold here. Excellent customer service.

I bought a pair of size 13 brand name shoes at a branch in Calgary. They were small, tight and squeaked with every step. I went to the SportChek at 788 Robson St in Vancouver and explained my problem. The lovely young manager, ?Karrissa? (sp) showed a wide selection of different shoes to me and to make up for the defective purchase even gave me a 50%+ discount on a different brand. Will I be a loyal customer to SportChek? Absolutely

=

Sent me a clearly used and scratched helmet, sent it back same day, now still waiting for a refund after 30+ days, horrible. Buyer beware they don't care.

In June 2025, I was shopping in the Repentigny Québec store for shoes. A young sale associate named Eugénelle helped me tremendously. My size was not available. She went out of her way to find them in another location and arranged transfer to my Sport Chek close to my home. She was personable and very professional. I highly recommend shopping at Sport Chek. They train their sales staff well. They also select outgoing, kind and eager to please staff. Customer Service is excellent. Thank you Eugénelle!