Spoonflower Arvostelua 

Help! I hope Spoonflower replies to me. I have been a Pro customer for about eight years, buying lots of fabric and wallpaper, spending lots of money. I have several hundred designs. People LOVE my beautiful, colorful velvets. Starting about five or so months ago, almost every order I have placed for velvets has been badly discolored. These are all patterns I have previously printed and now vary radically from before, to the extent that they are unusable. Help with this has been very slow, weeks if not months going back and forth via email, and nothing is still resolved. It is impossible to actually talk with anyone. I run a professional business, depending on Spoonflower for what has been great product, and this just isn’t acceptable. I need an artist advocate or a Pro help representative who has the ability to really help, not just basically say too bad in a somewhat pleasant way.

I see your reply, Spoonflower, and I am trying to provide you with detailed information so that you can help me, but it says the link has expired. I would love a new link since you responded less than 12 hours ago. Thank you.

Great company to use for designs. Helpful whenever I've had queries - they've always responded. Super-fast delivery, quality products. Thank you :).

Zero options to reach any customer service on line, in chat, via email or telephone. Absolutely abysmal.
Fabric ordered and paid for. Two weeks later hasn’t arrived at post office. Notorious “shipping label created” which any vendor can create and print on a printer. Doesn’t mean it arrived at the post office. No way to track, no way to chat, no way to reach a representative, no way to reply to automated emails.
Really impossible situation.

The colors are always off on the satins. Always more yellow/green than they should be and that's AFTER ordering their satin color chart and choosing colors directly from it. The shipping takes so long. I have a small business and for the size/weight package they send with my typical orders I would normally pay $5 shipping and packages are received within 4 business days using USPS. Spoonflower uses UPS, I pay $8 for a poly bag and have to wait about 10 business days to receive the package. I don't understand that at all. I will unfortunately have to look for a new custom printed fabric supplier as soon as my business slows down enough to get that situated.

Don't trust the wallpaper calculator! They over sell you on product and you can't return. Love the wallpaper not policy. I have a whole roll at $69. I don't need, they sure pad their nest.

Terrible customer service. I ordered a sample (it’s expensive to begin with with $7.99 for shipping a sample), the tracking says it never shipped, and they want me to wait 2.5 weeks until they will send me another one. Life’s too short.

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curtain fabric is a bit heavier than I would like, but overall pretty happy with my order.

I have been a loyal customers for more than 10 years, but in the last few years the customer service has be absolutely awful. Orders going missing or delayed for no reason yet they're so expensive. For the first time I am sourcing other suppliers. Spoonflower is not what it once was.

I was searching for a fabric that mimicked pippi longstockings striped tunic. I chatted with your customer service rep, and surprisingly it was an actual person, not AI. She was wonderful…she spent so much time searching for me…she kept checking back in with me letting me know she’s still looking. She gave me multiple options of fabrics that were close. I chose one and it was perfect!!! I wish I could attach a photo so you could see how close it was to the original and how it turned out. My daughter won best costume, thanks to you!

They were prompt on emailing when I had no idea what I was doing on ordering material for my new cushions for my couch and loveseat. Very helpful and kind.

"I'm loving my first two months on Spoonflower!
The Platform: Great organization and helpful mock-ups.
The Quality: With 33 years in the industry, I can verify that the samples meet professional standards.
Thanks for supporting my passion for design!"

I have found some of the most original and unique designs on Spoonflower. They have an extensive selection of fabrics as well as wallpaper to help you customize your creatve vision. I have a velvet chair that matches my wall and it's a delight every time I enter my house. Highly recommended.

My package went missing no fault of the company. Their response to me was immediate kind professional. They resent my order to me at no cost, which is what I wanted. I wanted my order. I didn't want to refund. It was really beautiful fabric and the customer service with this company is outstanding outstanding, so impressed, highly recommend to anyone looking for a specialty fabric.
It blew my mind how fast they responded. How they rectified the situation I would have 100% recommend this company too. To anyone buying specialty fabrics or any fabric And I definitely will be purchasing from them again in the future

Really nice to have guidance on setting up an account from a real person, lots of support generally and a well managed and organised site

I have been buying products from Spoonflower for years and love the quality. Everything is beautiful and the website is very easy to navigate. I love the design challenges as I am a new surface pattern designer and hope to make the top 100 soon!
SIncerely,
Erin Garney
Art_by_erin

The wallpaper is gorgeous. The multiple views for each pattern make choosing/shopping easier, and the variety is phenomenal. I had occasion to consult with the company to make sure that my choice was appropriate for my purpose and received prompt, personal (not AI !) service. Shipping was also great.

I've been working with a few of the young ladies in customer service who've helped me greatly.

I have 16 separate unique patches that were just photos off of a jacket that was custom made. A friend of mine was on a US Navy aircraft carrier on tour many years ago and everywhere they went a patch was custom made for that stop. I wanted those patches each placed on a separate square so I could make a custom quilt.

I just received those printed squares the other day after working several weeks on trying to figure how to upload them correctly and they came out amazing!

I can't say it enough...don't bother trying to do them yourself or finding someone else. Spoonflower 110% is the place to trust your special and regular fabric designs.

Designs are really a quality,I am amazed how beautiful and pure pattern designs are available at spoonflower. Different material quality details are also very specific. Its not like a crowded market flooded with AI designs it's truly pure art. I love it.

Spoonflower has such a gorgeous variety of high quality wallpaper.

Fast email information. Nice panels for a good price, fast shipping.