Met Connor briefly at the Rushden branch then again at NEC where a deal was struck . I was very happy with the deal . Connor was open and honest and we soon had a good rapport. On collecting my new va... Näytä lisää
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A seamless, friendly and professional experience from start to finish by Rob and the team. From placing our order, being kept informed throughout and a thorough handover we couldn’t have asked for m... Näytä lisää
Yritys on vastannut
We were lied to by Joe Dike , the salesman,at the NEC where we made the decision to buy a new Coachman caravan.When we took delivery of the caravan and his lie became known to us he did not have the c... Näytä lisää
Yritys on vastannut
what a pleasure to deal with these guys, from the very start they made us fill at ease, this was our first motorhome and we was like a rabbit in headlights lol they answered all the question we had... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Yrityksen kirjoittama
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Yhteystiedot
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Yhdistynyt kuningaskunta
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Erinomainen
2 t. arvostelua
On vastannut 84 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience Hannah went above and…
Great experience Hannah went above and beyond to help me find the caravan I wanted so well done all at spinney’s
21. maaliskuuta 2026
What excellent service looks like
Met Connor briefly at the Rushden branch then again at NEC where a deal was struck . I was very happy with the deal . Connor was open and honest and we soon had a good rapport. On collecting my new van l met Sue at the service reception who soon made me feel valued. So all in all the journey was accurate, honest and joyful so thank you Spinney
17. maaliskuuta 2026
Not very happy with outstanding balance had to pay.
Not very happy with the outstanding balance had to pay against PX for a new campervan yyyy.
21. maaliskuuta 2026
Can’t recommend enough
Can’t recommend enough!
Make you feel like family, a real pleasure to do business with..
Just brought my second van because of this!
20. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your amazing feedback! We’re thrilled to hear you feel like part of the Spinney family – that’s exactly what we hope for. Congratulations on your second van! We can’t wait to see you again in the future
Disappointed with Spinney
We ordered our new Bailey Pegasus Black Edition Amalfi back in October 2025 and dealt with Andy Wooldridge and all was an absolute breeze. We ordered it with a new motormover and also diamondbrite. We part exchanged our old Bailey Pegasus Ancona and Andy arranged the finance for us and we was really excited about purchasing our new van.
We took our old caravan back to be exchanged on Tuesday 10th March 2027 as our new van had arrived on site and was met by Barry Ansell who again was lovely and got on really well with him and he went through the final stages off making sure all was ok and prepared everything ready for the collection of our new van on Tuesday 17th March 2027. Also nice to bump into Andy who dealt with us from day one.
Everything was going great until we picked our new van up on the day, we arrived and we first was greeted by Andy who said I need to apologise but the Diamondbrite hasn't been done but would arrange for it to be sorted. Myself and my partner Danielle was happy and said not to worry but hoped it would get sorted.
We was then greeted by Barry and then introduced to Tony who went and showed us around the new van and explained how everything worked and answered any questions we had, he was great and thanks Tony.
Only one problem, one of the seat cushions had a thread so we reported this to Barry and he got onto Bailey for us for a replacement, this was the second problem we had but we thought not to worry it would get sorted but a bit shocked that a brand new cushion in a brand new van was damaged but now a days nothing shocks us anymore, it is the times.
Next we was told by Tony that a number plate couldn't be attached as Spinneys number plate creator was broke but was happy to get some cardboard and write my number plate number on it, I wasn't happy about this and looked online where I could get a number plate done, Halfords yes great they can do one, only problem I didn't have my log book with me, so when finalising everything with Barry he managed to locate our old number plate off our old Bailey Ancona that we returned the week prior and he stuck that on for us, great at least we can get it home and then I can order one.
Barry put our 2 wheel clamp sockets onto our new van which was great and Andy came out and helped me hitch the caravan up, Barry tested the lights and great off we went.
We parked our van at the storage yard and headed home for the afternoon to pick our girls up from school. The next day we returned to our new van to sort everything out and start putting our contents in, Danielle went into the van to lay the new carpets down and they wouldn't fit, so she shouted me from inside as I was sorting things out outside and was cursing why the carpets wouldn't fit, I checked the label that was attached to them and guess what they where the wrong carpets, they where for a different model so got hold off Barry at Spinney and he said not a problem he would sort it and asked me to send photos over of the carpets and the label. For goodness sake another problem.
I then went into the gas bottle storage to put our gas bottles in and was totally shocked to find a gas bottle from Spinney was still in there, not strapped down and still connected to the new van and to top it off, the gas bottle was still on. Thank god we didn't have a crash on the way back as the van could have exploded. Luckily there was no damage In the locker from the bottle being loose.
Thankfully yesterday (Saturday 21st March 2027) after numerous emails to Barry at Spinney chasing the Diamondbite up Barry finally got the Diamondbite people to arrange for them to come out and dIamondbrite our new van on Tuesday 14th April 2026 nearly a month from picking up the new van.
In all we love our new Bailey Amalfi but very disappointed with Spinney with regards to pre collection, everything should have been checked, Diamondbrite should have been done and the van sorted ready for collection.
I felt we was rushed to get the van, they had the money from the finance company and off you go without everything being properly checked.
We both would have been happy waiting a bit longer for everything to be sorted perfectly and it would have been it a fantastic experience but feel let down.
So anyone ready this and purchasing a caravan from Spinney, please make sure you check everything first, carpets etc and ask questions with Spinney and get them to check everything out before and during collection.
Again Andy, Barry and Tony where a pleasure to deal with and I would deal with them again, myself and Danielle have learned a lesson so will make sure everything is done properly the next time we buy another caravan and won't be collecting one until everything is done and sorted properly and hope Spinney sort and check everything out in future before getting a customer to collect a new caravan.
18. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for taking the time to share such a detailed account of your experience, and firstly, congratulations on your new Bailey Pegasus Black Edition Amalfi. We’re really pleased to hear how much you love your new caravan and that Andy, Barry, and Tony all made a positive impression throughout your journey with us.
That said, we are genuinely sorry to hear about the issues you encountered during collection. While it’s great to know our team looked after you personally, we fully acknowledge that the preparation of your caravan fell below the standard both you and we expect.
The points you’ve raised regarding the incomplete Diamondbrite treatment, incorrect carpets, damaged cushion, number plate issue, and most importantly the unsecured gas bottle, are all extremely concerning. In particular, we take the safety aspect of your experience very seriously, and we sincerely apologise for the oversight. This is not reflective of our usual pre-delivery inspection process.
We completely understand your frustration and disappointment, especially after what had otherwise been a smooth and exciting purchasing experience. You are absolutely right — everything should have been fully checked, completed, and ready before handover, and we regret that this was not the case.
Please be assured that your feedback has been shared with our management and PDI Team. We are reviewing our pre-collection procedures to ensure stricter checks are carried out so that situations like this do not happen again.
We’re glad that the outstanding items are now in hand, including the Diamondbrite appointment, and that Barry has been assisting in resolving the issues raised. If there is anything further you feel remains unresolved, please do not hesitate to contact us directly — we are committed to putting things right.
Thank you again for your honest feedback. It is invaluable in helping us improve. We do hope that despite this experience, you and your family enjoy many happy trips and memories in your new caravan.
We were greeted by a great team
We were greeted by a great team, Connor / Konrad & Dave,
they were excellent throughout from purchase to handover, excellent in every way, including the complimentary coffee.
Thank you.
Rob & Vicki.
20. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your kind words! We’re delighted to hear that Connor, Konrad, and Dave made your experience enjoyable from start to finish – and that the coffee hit the mark too! It was a pleasure assisting you, and we hope you’re enjoying your new caravan. We look forward to welcoming you back again soon!
Great customer care & quality facilities
We’ve been researching & scouting for our caravan option for some time, Spinney had what we wanted at a competitive price. But I was struck almost immediately by the quality, service & professionalism of their venues & staff. They clearly look to build a long term relationship with customers.
20. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your lovely feedback! We’re thrilled that you found exactly what you were looking for and that our team and venues made such a great impression. We really do value building long-term relationships with our customers, and it means a lot to hear that came through. We hope you enjoy every moment with your new caravan, and we can’t wait to see you again in the future!
Great salesman couldn’t do enough for me
20. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that our team could go above and beyond for you. It was a pleasure assisting you, and we hope you’re enjoying your new purchase!
It was a pleasure to deal with William…
It was a pleasure to deal with William and the team at Spinney’s. We are extremely pleased with our caravan, the purchasing process was easy to understand and complete.
Thanks again.
13. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your kind feedback.
We’re delighted to hear that it was a pleasure dealing with William and the team, and that you found the purchasing process easy and straightforward. Making the experience clear and enjoyable for our customers is something we always strive for.
It’s wonderful to know you’re extremely pleased with your new caravan, and we hope you enjoy many fantastic trips ahead.
Extremely helpful….
The sales and service staff were extremely helpful.I had a couple of issues with the camper van which the service manager took control of and sorted out swiftly without me having to do any chasing up.
I am very happy with my camper van and would not hesitate to recommend Spinney Motorhomes Warwickshire.
24. helmikuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you very much for your kind feedback.
We’re delighted to hear that both our sales and service teams were extremely helpful, and that our Service Manager was able to resolve the issues with your camper van quickly and efficiently without any need for you to chase. Providing a smooth and stress-free experience is exactly what we aim for.
It’s wonderful to know you’re very happy with your camper van, and your recommendation of Spinney Warwickshire truly means a lot to us.
We wish you many happy adventures and look forward to welcoming you again in the future.
Anna was very helpful and supportive…
Anna was very helpful and supportive from start to finish. Thanks Anna.
12. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your lovely feedback.
We’re so pleased to hear that Hannah was helpful and supportive throughout your experience. We’ll be sure to pass on your kind words to her — she’ll really appreciate it.
Thank you again for taking the time to share your experience, and we hope to see you again in the future.
Excellent service yet again from…
Excellent service yet again from Spinney in Cheshire. Andrew Cooper was professional, friendly and efficient. His customer service is second to non. We would definitely recommend this company to others.
13. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you received excellent service from our team at Spinney in Cheshire, and that Andrew Cooper provided such a professional, friendly, and efficient experience. We’ll be sure to pass on your feedback to him — he’ll be thrilled to hear it.
Your recommendation means a great deal to us, and we truly appreciate your support.
We hope you enjoy many happy adventures, and we look forward to welcoming you back again in the future.
what a pleasure to deal with these…
what a pleasure to deal with these guys, from the very start they made us fill at ease, this was our first motorhome and we was like a rabbit in headlights lol
they answered all the question we had with no sales pressure to buy, i couldn't recommend them enough
i am now the proud owner of a motorhome and looking forward to the years ahead Thank you so mush Simon at Flintshire
14. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your first motorhome experience was such a positive one. It’s completely natural to feel a bit like a “rabbit in the headlights” at the start, and we’re really glad Simon and the team were able to put you at ease and answer all your questions without any pressure.
We’ll be sure to pass your kind words on to Simon—he’ll be delighted to know he made such a difference.
Congratulations on becoming a motorhome owner! We’re excited for you and wish you many happy adventures in the years ahead. If you ever need anything, we’re always here to help.
A seamless experience
A seamless, friendly and professional experience from start to finish by Rob and the team.
From placing our order, being kept informed throughout and a thorough handover we couldn’t have asked for more. Must also mention Gareth who did an amazing deal on the awning.
Highly recommend Spinney Flintshire who genuinely care about their customers.
16. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you found the whole process seamless, friendly, and professional from start to finish. Rob and the team take great pride in keeping our customers informed and ensuring every handover is thorough, so it’s wonderful to know this made a difference for you.
We’ll also be sure to pass on your comments to Gareth—he’ll be pleased to hear that you’re happy with the awning and the deal he arranged.
Your recommendation truly means a lot to us, and we’re grateful for your support. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
My visit to Spinney caravans Rushden
Starting with with my initial visit, I was asked if I was ok but then left to browse the caravan stock, no preasure selling, which is good.
When I had decided to buy the salesman James Riley was very helpful and knowledgeable. He had answers to all my questions, which were many. He guided me through the buying process at a pace which suited us all. Many thanks for his help.
On the day of handover I was introduced to Dave (l cannot remember his surname).
Dave explained all the parts and operational processes associated with the caravan. Again very knowledgeable and had answers to all my questions. I found this very useful, even though this is not my first caravan.
I did purchase some accessories and also found the guys in that area very helpful.
All in all a very pleasant and extremely good process by all the staff members I came into contact with.
My thanks to all involved and wish them continued success.
11. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you very much for your thoughtful and detailed feedback.
We’re delighted to hear that your experience, from your initial visit through to handover, was such a positive one. It’s great to know you appreciated the relaxed, no-pressure approach while browsing, and that James provided knowledgeable and attentive support throughout your purchase journey.
We’re also pleased that your handover experience with Dave was helpful and informative. Ensuring our customers feel confident and comfortable with their caravan—whether it’s their first or not—is extremely important to us.
It’s wonderful to hear that our accessories team were equally helpful and that every member of staff you encountered contributed to a smooth and enjoyable process.
Thank you again for your kind words and support—we’ll be sure to pass your feedback on to the team. We wish you many happy adventures in your new caravan and look forward to welcoming you again in the future!
Caravan Service 24th February 2026
Caravan Service 24th February 2026. Sue always remembers us without prompting and arranged our caravan service and mover adjustment. As always the work was done efficiently with nothing missed.
Sincere thanks to all involved - Another happy customer.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your lovely feedback following your recent service visit on 24th February 2026.
We’re so pleased to hear that Sue continues to provide such a personal and attentive experience, remembering customers really does make a difference, and we’ll be sure to pass on your kind words to her.
It’s great to know that your caravan service and mover adjustment were completed efficiently and to your satisfaction, with nothing overlooked. Providing a thorough and reliable service is something we take great pride in.
Thank you again for your continued support. We’re delighted to have another happy customer and look forward to seeing you again in the future!
< caravan was booked in for warranty…
< caravan was booked in for warranty repairs.The receptionist at the Northamtpon branch in Rushden were really helpful and i was kept informed of all circumstances.Suffice to say not only was the work carried out in a timely manner but the front of my van was also washed where it had been covered in mud when travelling to Rushden.All the staff were very polite and helpful and it felt as though i really mattered to them to have an good experience which i did.Thank you to all at Rushden and the receprion staff in particular.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your kind feedback. We’re delighted to hear that you had such a positive experience with our Northampton (Rushden) team.
It’s great to know that our reception staff kept you well informed throughout your visit and that the warranty work was completed promptly. We’re also pleased the extra touch of cleaning your caravan made a difference after your journey.
Your comments about the team being polite, helpful, and making you feel valued truly mean a lot to us—we always strive to provide exactly that level of service.
We’ll be sure to pass on your thanks to everyone involved, especially our reception team.
We look forward to welcoming you again in the future!
Great helpfull staff very knowledgeable…
Great helpfull staff very knowledgeable brilliant handover from Alan Romney
14. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your lovely feedback!
We’re so pleased to hear that you found our team helpful and knowledgeable, and that you had a brilliant handover experience with Alan. I’ll be sure to pass on your kind words – it will mean a lot to him.
We really appreciate your support and hope you enjoy every moment ahead. If there’s anything else you need, we’re always here to help!
Two happy Campers !
Brilliant professional service second major purchase and would not hesitate to recommend / use again. special shout out to John Smith (not as dodgy as he sounds )for sorting out our extra items and also Neil for a very comprehensive hand over from two very happy campers 😀
6. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you so much for your kind words and for choosing us again for your second major purchase – it really means a lot to us!
We’re delighted to hear that you had such a positive experience, and we truly appreciate your recommendation. I’ll be sure to pass on your special shout-out to John and Neil – they’ll be thrilled to know their efforts made such a difference.
Wishing you many fantastic adventures ahead, and we look forward to helping you again in the future!
Thanks again from all of u
We were lied to by Joe Dike
We were lied to by Joe Dike , the salesman,at the NEC where we made the decision to buy a new Coachman caravan.When we took delivery of the caravan and his lie became known to us he did not have the courtesy to make any contact with us despite us trying to contact him. Grossly unprofessional
9. maaliskuuta 2026
Vastaus yritykseltä Spinney Motorhomes & Caravans
Thank you for your feedback. We’re very sorry to hear that you feel disappointed with your experience, and we appreciate you bringing this to our attention.
Having reviewed the details of your order, the caravan purchased included the Xcel Pack, which provides additional features such as self-levelling and a solar panel. Unfortunately, this pack does not include air conditioning, and it appears that this may be where some confusion has arisen.
Your caravan was originally purchased through our Cheshire branch at the NEC show. However, as you requested to collect the vehicle from our Northamptonshire branch, the communication regarding the order and collection was subsequently handled by Konrad at that location to ensure a smooth handover.
We are sorry to hear that you feel you were misled, as this is certainly not the level of service we aim to provide. Our team always strives to ensure that specifications and optional packs are clearly explained, and we regret if there was any misunderstanding during the sales process.
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