Specsavers Arvostelua 

Avoid at all costs. Unbelievably bad service and company is just using its household name to keep customers returning. Find a local optician.

One ⭐ only because I can't leave no stars!!!!
Somehow they have 4.5 ⭐ on Google!
I used Specsavers Ballina Mayo Ireland booking the family in for eye checks and bought their glasses with all their upsales for three.

My wife had cataracts developing and two years later went back for her eye check update. The appointment was booked by Specsavers at a day and time of their choosing (Thursday 12:15 pm)

The Ballina store emailed - texted and phoned to confirm her time/date/attendance.
She arrived 15 minutes before time and checked in with their front desk/reception and took a seat as instructed to wait Infront of the optometrist's office.

40 minutes after her appointment time and still uncalled she went back to reception to be told she had been overlooked "oh! We forgot you."
"Just take a seat for a minute and I'll see if we can fit you in.."

Astonished she politely turned her kind offer down and left!

Absolutely appalling our day completely wasted. She was visible to staff at all times. What in god's name did they think she was doing sitting there in their shop - in their waiting area for almost an hour as they walked past her?

This franchise/ "partnership" is owned by two women who really need to be audited by Specsavers because to triple confirm an appointment causing a day to be wasted plus driving, parking etc..is amateur hour and appalling customer service.

######To Specsavers reply######
Happy to post my X post and my responses to Specsavers "DM us" request here if you'd like?
I'm also happy to publish my wife's email chain with the "Retail Director" of the store in question.

The first thing you will note is that in keeping with your trust pilot reply, and X messages - and emails nowhere in any of them is there anything resembling an apology.

What an appalling customer experience this has been. My wife's experience can't be alone.

I am 5 months waiting for my glasses from Specksavers in Limerick and I can only get through to a call center and the assistant was very unhelpful and when I sounded annoyed she got more unhelpful and spoke over me, she would not get manager and hung up. When we again phoned Limerick 061312822 I was kept waiting for 8 minutes only for a machine to tell me my call would be noted. This is not a 1 starre view, this is a -5 star

I went to Specsavers Mallow to get new glasses and frames for reading and distance wear. The eye exam wasn't exactly great the optician was highly opinionated. But the real issue came when I got my readers, he made the prescription stronger than usual saying that a coating later might work if they didn't suit. I informed the assistant i didn't want any coating and she was fine with that. Skip to a week after getting my reading glasses. I can't use them. Everything is blurred. After being informed by the assistant that if they don't suit i can have them replaced. I returned to the mallow store and was informed that they can indeed fix the problem but it will cost me over 200 euro for this coating. Avoid this particular branch unprofessional and only interested in ripping the customer off adding stuff not needed or wanted. I am now left with having to go to a real optician and pay again for glasses already paid for. Not happy at all.

Ok I went back to Swords branch and was treated expertly by Jamie McEvoy and all my issues were sorted out. Thank you to a very pleasant supervisor.

I found the staff in Portlaoise good and they were professional.
The premises is completely inadequate. It is way too small and claustrophobic. There is no customer toilet and no drinking water available. Staff are falling ovef each other, never mind customers. I was there for 2 hours with my elderly father and the experience was very unpleasant for him.

I had an appointment in athlone on Saturday 1st of march for an eye test, all the staff were amazing but big should out to Samantha and Cai. Samantha has only been there a week and was so helpful in finding frames that suited me, herself and cai made the experience really enjoyable and we had lots of laughs

Rude unprofessional and unhelpful. I had a very bad experience in specsavers Wexford today, the staff member I was dealing with was very dismissive and impolite. Very disappointing.

That's it, never again. Their frames are so cheaply made they break so easily. My most recent pair both broke within 3 months of buying them.

My glasses were delayed and then damaged when they arrived in. The communication around this was non-existent.
Overall a really poor service.

I ordered three pairs of glasses (reading, intermediate for PC use, and driving) in December 2024. I collected them when due in January.
The intermediate glasses were focussed at laptop distance rather than PC as requested.
I phoned Specsavers and the girl insisted that I needed to return them to the store (no suggestion of an appointment being necessary).
I brought them back to the store and an assistant began the testing rigmarole and I explained that they already had my test measurements and that the problem lay with the glasses.
They insisted that I needed to see the optician and requested that I wait half an hour as she was out to lunch. I declined.
I made an appointment and an optician measured the focal length that I desired and ordered a new set of lenses.
I asked should I phone beforehand and was assured that I would get a call in the event that they were delayed,
I showed up to collect the glasses the day after they were due and they were not present. There was no phone call.
On my SIXTH visit I met with the manager who apologised profusely and concurred with my opinion that none of the toing-and-froing was necessary and he gave a complete refund by way of compensation.
Lo-and-behold, it transpired that there was a slight flaw in both lenses that caught the sunlight from the window as I worked at my PC.
I called the manager who was nothing short of terse with me as he insisted that they needed to have the glasses returned so as to inform the manufacturer as to the nature of the flaw.

I have no intention of returning to Specsavers for a 7th and 8th visit. They treat me as though my time and energy are at their disposal.
I have reported this through their online 'feedback' facility and received no response.
For sheer incompetence they are hard to beat!

ps
They don't respond to messages on their dedicated 'feedback' system. Easier, apparently, to get in touch via their social media sugar.
I have a suggestion for Specs: how's about you get in touch with me?
How's about you send me a pair of properly functioning specs via post or courier?
You have my measurements.
I do not want to listen to more garbage - just send me the glasses!

re Specs reply: the store in question is Tallaght. Fix it or don't, enough of the rubbish.

I attended Specsavers in Mahon point cork , I was to receive a survey which I didn’t receive so here I am not forgetting that the staff were impeccable, in particular Michael who was a credit to your company professional inside and out. An impeccable representative to Specsavers. All staff were at this level of no time wasting . A well oiled machinery

Letterkenny Specsavers please answer your phones and stop hanging up on people. No return calls either as being promised!! This issue has been ongoing for weeks and is totally unacceptable

I have been having issues with cloudy lenses and went back to specsavers Dawson street several months ago. The girl was friendly but I felt a bit fobbed off with no solution. However, I went back again yesterday and explained to the young man named Matthew what had happened and that my problem still persisted. He had me take a seat and had my glasses looked at and found out I needed to clean them a certain way as my method was not working. He gave me cloths and explained the no fog could make a difference. He was kind and went out of his way to not fob me off. He said to come back if any more problems and he would be happy to help. Happy to say the no fog works. He made me feel like my isssue was important and so was I as a customer. I hope your company appreciate staff like him as he made me feel like I mattered.

I must say everything was perfect in Specsavers The Crescent. The optician was so friendly and nice. The ladies that helped getting glasses and when picking up my glasses lovely. The reason I have only given one star was the telephone system trying to get a message re my order to the shop. I rang every day sometimes twice a day asking for The Crescent branch to get back to me. I even emailed to no avail. Your phone system is a waste of time

Money makers , solutions yes but with more money to be spend be AWARE if you buy designer brand frames, they do not have spares parts in case of damage ect… bought in October 2024 designer glasses , had an accident my glasses were bent, went to the shop in Gorey and a member of the staff straight them up but still not right, I asked to reemplace the parts in both sides as I’ve been in that situation before,turns out they don’t keep/have spares to repair them ( of course , that way you have to buy new frame , ok at 50% ) as the warranty only stands for 3 months and I’m over for a week I must to be the unluckiest person in the world that spend nearly 500€ in glasses and have to pay 100€ more because my warranty is expired a week ago . The staff always nice and polite but not really giving solutions or even bringing this to the manager attention to see if there is something they can do,they go by the book .
Spect savers is ok to buy their frames 2 for 1 that u pay little money and if it brakes it won’t hurt to buy another one ,but if u want good stuff better shop around privately might be worth a while and they probably have spares parts in case of damage .
Really disappointed,first time in 10 years leaving in Ireland I decide to do my test and glasses here and have such a bad experience ( will be the last too) from now onwards I’ll do them in my homeland be cheaper with better service.
If you are foreign and go to your country regularly or even once a year get them done there with your local stores where u probably be more content with results and service.
FAO THE BOARD having spares for especific frames such as springs cost nothing and is something easy to repair.
Definitely not shopping with them anymore.

Have been with Eyre square branch for years with no issues. Tuam branch has me going back and forward from October to January. Between wrong prescriptions and now having warped glasses “that sit well on my face” as stated by a member of staff but yet the glasses touch my eyelashes on my left eye while being miles away from my right . Concerning customer service and wish I took my business and money somewhere else many months ago.

What a waste of time!
Went in at blanch store to get my eye sight checked up and requested the staff to give me in writting whatever my eye sight is coming up, as i am going through alot of other treatment at the moment so my GP wanted to have a eye sight checked properly.
Mentione everything to staff at the start what i actually want from them and main reason why i am there.
Met 3-4 different staff members during this time and at the end the last one staff memeber said she cannot give anything in writting ..
There was alot of staff in the store but seems staff need more training about the services they can offer.
I wish staff should have mention this to me at the start so i would not waste my 1 hour there and find an alternative place who actually have more trainned staff.
Complete waste of time.

Unfortunately I went to specsavers. Had been once and had mild reading glasses. Returned for a checkup. First they tried to sell me hearing aids even though I have excellent hearing. Then although I explained to the optician that I only had reading glasses and I rarely needed them except if the text is tiny or I am very tired, they first tried to sell be bifocal glasses. I reiterated that I didn't need them as I only used glasses infrequently. Then they tried to tell me I could use them at the dinner table to see in the distance? I explained that this was improbable as There is no text on food and I don't wear my reading glasses at the table. Then he told me I could get glasses that had focus over various distances for when i'm at the computer. I again explained that I never use them in work at all. Then he said my prescription had changed and I needed new glasses. The sales person then asked me to buy new glasses. I explained that I already had excellent frames barely used and asked could I not use them and just buy replacement lenses-she looked totally disgusted and devastated. By the time I got my glasses I lost all confidence in the place. Their only interest was in selling me products not in my eye-care. I felt they sold me lenses that were way too strong and I think I didn't need new glasses at all as I was fine with the two pairs I already had. I was so discouraged I actually paid another optician two days lated to check my eyes and they said the specsavers prescription was too strong for my eves. Do yourself a favour and avoid this place at all cost this place.

The staff in Specsavers in Pavillions Swords are amazing. From dealing with Zoe, Kayla and Julie they are an asset to the company. Would 100% recommend