Specsavers Arvostelua 

The staff in Specsavers in Pavillions Swords are amazing. From dealing with Zoe, Kayla and Julie they are an asset to the company. Would 100% recommend

Where to start?

My eyes have been very fatigued and have had difficulty with lights and reading screens so I said I would get a new eye test in their Wilton store to see if they had gotten worse.
The first guy who did the eye scans chewed gum throughout, then the optician seemed almost annoyed with me (I'm sorry if I tried to use the wrong hand to cover my eye). I also have concerns about the fact that while I was waiting for my test I could hear a member of staff taking someone's bank details over the phone for contact lenses.

I was told I need a stronger prescription, but was also told that I needed all of these extras that weren't properly explained - I just wanted standard frames and something for screen protection/blue light, but somehow they were making this into €280, and without the screen protection (as far as I could tell). Even when I said I didn't need these, they were always added in, and having someone hover over me felt like a lot of pressure (and the sales assistant when I said frames were too small was trying to convince me that they weren't so I would buy them).
They seemed annoyed when I wanted a copy of my prescription to look elsewhere, and after ordering glasses from somewhere I usually go to with the new prescription, I had almost 3 days of migraines and nausea because the prescription is clearly wrong.

I'm sure the response will be that it's the glasses I got elsewhere, so I'm currently waiting on a second opinion to confirm their new prescription was to get me to buy expensive new frames. Personally very negligent staff, with poor attitude.

As an update - never resolved, the store manager blamed me, even though they had even misdiagnosed me as shortsighted when I'm not at all! Avoid their Wilton store at all costs. Their customer service team also just passed me onto the store, so also zero help.

While test was carried out very well..I found to be bamboozled after with the upselling strategy i thought? buy 1 get 1 free is a total scam imo...what starts out at 100 or 130 ends up being nearly 300euro?

I went to the branch in Tralee, after 3 years of not going there caused by bad previous experience I decided that everyone deserves a chance. Apparently not.
Staff was rude, incompetent, the optician was nice but floor staff a disgrace.
I came asking for rimless glasses, after 40 minutes of set up I was informed that they cannot make the glasses for me.
I had no more time to waste and paid for the visit only to come back later that day for another part of this sad comedy.
Staff member did not helped in picking new frames, and additional options were not explained neither prices for it.
Staff members whispered between each other about clients and complained about them loud enough for clients to hear.
I ordered reading glasses as my prescription for distance did not changed and was very surprised when the distance glasses was given to me during dispense visit.
The staff member tried to dismiss me with it and argued that I wanted distance vision glasses.
Finally, I was passed on to another two people and informed that they will do my ordered prescription. No apologies offered. I wasted another hour but got a bonus and again find out what staff thinks about me while they 'whisper'.
On the last collection visit I was firstly dismissed by staff which turned away and not acknowledged a client in the shop. After good few minutes I was handed glasses with reading paper and asked is it ok. On confirmation the staff member just left.
At any stage no apologies was offered.
I wasted around an hour on each from first 3 visits. Was dismissed on the last.
Staff behaved unprofessional, offers were not explained, my prescription mixed, no apologies or redress. Never again. I do not recommend.

I have a complex prescription due to a torn and detached retina 14 years ago, needing a lens inside my left eye. So my good eye is -9d and bad (with the internal lens is about -2d.
I've gone to specsavers for over 20 years and now I need thinning on one lens and transition sunglasses and anti glare in both. I get 2 pairs each time. Got these in January 24 and very pleased with quality, service and price.
In September 24 I noticed wavy lines across both lenses, affecting the vision in my good eye, this was not scratching. I looked at my spare pair (never worn) and they were perfect.
Went back to specsavers and a staff member asked me if I had been painting, answered yes, but only weathershield (water based). The staff member then worked out the cost of replacing the 1 lens for my good eye, which was calculated at approx 250 euros. Went home and thought about it, went back next week and saw a manager and was firmer about the situation. He said they would need to inspect the glasses. I was going away for a few weeks so we agreed I would wear my spare pair whilst away and keep the faulty pair handy as a backup. Came back in November and the same horizontal wavy lines has appeared on my other pair.
So all the lenses were faulty.
They have agreed to replace my good eye lens in both pairs for free, and I am now happy.
Be firm and fair if you think something is wrong.
The service I got from the manager was first class.

Both my husband and myself had check ups today for eye health we both had Peter from Killorglin.. didn’t get the names of the other girls we met but all were fantastic.. it is the first time we met Peter.. so knowledgeable about my lenses and the surgeon that performed it.. my husband who has different issues also found him amazing.. no pressure to change glasses but totally focussed on our needs .. 6 stars if possible

Katherine from the Knocknacarra Galway branch went above and beyond to sort out a contact lens emergency for me. It was very much appreciated. Thank you.

despite been clear about not needing all the ,extras they tried to sell me they still tried charge me when i went to pay ....actualy double checked with person who served me as though i was lying ....definitely last pair of glasses i will get from them ..... beware and be clear if you are there

Frame broke and got a new frame. Less than 7 weeks later lost a lense out of the new frame. Was told didn't qualify for PRSI free eye test till next year even though the lense fell out of a brand new frame. Said if had lense they could put it in. Hung up. Not happy.

Paid 300 euro for 'Super Readers' which are awful. I need glasses to read close up, but have glasses that enable me to keep my glasses on while working on a PC, when there is no difference with them on or off other than reading close up I need to look directly down, which is cumbersome. Also, ordered a 2nd pair just for reading 6 weeks ago, but have still not got them. Tried calling and leaving messages, but they don't get back. Absolute con.

Payed a visit to dundrum branch €400 payed for glasses I don't need was told it was my fault for not knowing what I wanted.. after 3 separate visits. Putting the blame on a customer for a badly performed eye test and service... HONESTLY specsavers service -5 ⭐ helpful -5 ⭐ bare face scamming + 5 ⭐ .. they will scam u ..

Was in Dundalk shop with my daughter who was getting new hearing aids, we were dealing with Paula who I couldn’t recommend enough she was just amazing from the consultation to the fitting of the hearing aids. Paula was so kind,patient and explained everything in great detail, myself and my daughter couldn’t be happier with the service we got, absolutely fantastic paula

I had a really bad experience! Not advised!

Saw all the ads and thought I'd give them a try - Glasses were not of the same quality as from a similar company - Light frames, arms that didn't bend around the ears (kept slipping off) and there was no place to put the discount code I had been given at checkout. I emailed them about this but got no reply. In my opinion they do not live up to the hype.

My eye test done on 2-11-2024 and booked safety glasses on the same day, I paid €130 for the eye test and the glasses. On 15-11-24 ( 2 weeks later) I visited specsavers mallow to collect my specs but unfortunately I got the wrong one. I did not receive the one which I requested in the eye-test report. I then had to pay €55.00 for further assistance as per demands from them. Now I’m waiting for new safety glass.

I had a rather complicated prescription request and both Sabrina and Michael at Specsavers Mahon Point Cork, could not have been more understanding and professional. Their kindness and empathy is much appreciated.

I moved from an independent optician to Specsavers but have found the service so shockingly bad I will not be staying with them. After 2 months I still have not received my glasses. It is also extremely difficult to contact them. I have been held on the phone for over 12 minutes waiting my turn (the two people ahead of me must have had A LOT to say!) and when it gets to my turn an automated voice says my phone number has been noted and they cut you off. Of course they don't call back. There is no other way of contacting them,that I can see, other than calling in-person. Never again.

Very disappointed with the service. All the staff was interested in was upselling. The eye test was rushed and I have no confidence with the test results. I went in just looking for my free eye test and free glasses under the PRSI scheme and the staff kept trying to sell me extras thatvi did not want. I would not recommend Specsavers to anyone.
Update 22/11/24
1) I booked an appointment for my PRSI eye test with Specsavers.
2) upon arrival I was recommended an upgraded eye test for an additional €25. I politely declined the offer.
3) I then found myself underground an ear test, which I did not request. The hearing test was conducted in a noisy shop.
4) I was then recommended an ear cleaning, which I declined.
5) I was then brought in for the eye test, which, to me was very rushed and I have no confidence in the test results.
6) I was then told that I needed an anti glare coating on my new glasses at an additional cost of €45.
7) I once again explained to the sales person that I was only interested in getting the glasses that are covered under my PRSI scheme.
8) I was told that I could reuse my old frames at no cost but I would still have to pay €45 for the anti glare coating. Again I politely declined.
9) at this stage I had enough and left the shop.
10) I contacted the shop later that day and explained my position and that I would go elsewhere for my PRSI eye test. The staff member did not seem to bothered.
All said and done and in my personal experience, the sales staff at Specsavers were very pushy with trying to upsell additional items that I clearly did not need. This to me is taking advantage of the PRSI customers once they have them in the shop.

0 star would be the best option but there is no 0 star unfortunately.
They are just not competent.
I started to have floaters on my right eye Friday morning, just after I did an ear wax removal at the Drogheda shop.
The two things were not connected.
Later I discovered that the floaters was blood caused by a torn retina.
I came back to the shop and told them about the floaters.
They said that could be just a temporary side effect of the ear wax removal and told me to call the shop later, to book an eye test in case the floaters didn't go away.
Of course they didn't because the problem had another origin.
Booked an eye test for Saturday, optometrist told me he didn't see an urgency and made me a not urgent referral to the Mater hospital. He said the retina was ok and I have no loss in sight.
He told me I have to wait for a call from the hospital, but I could have waited for days.
I was not convinced at all.
Thanks god I didn't follow his advice and booked a visit to an eye specialist the day after on Sunday afternoon.
My problem was caused by a vitreous detachment on my right eye that had torn the retina and If I had waited I would have lost my sight.
He made me an urgent referral for a laser retinopexy to the Mater hospital.
They called me less than 2 hours later!!
I had the laser Sunday afternoon and all went well. Now I just have to wait for a full recovery. Blood needs to be reabsorbed in one to three months.
If I had followed the extremely incompetent optometrist advice, now I would have lost my sight.
So if you don't wanna loose your sight, please just stay away from these extremely incompetent people.

Ordered 2 pairs of glasses, distance prescription used for driving. Didn't put on the anti glare and I didn't know so had a rough driving experience in the dark due to an astigmatism. 2nd order they sent tinted instead of anti glare glasses. Manager in Killarney is a nightmare. Never got my glasses.

My original rimless glasses paid 260 for which I had new lenses put in, they took my lovely black leather case and gave me back some rubbish cardboard thing. Well the glasses broke In the case and Specsavers won't fix them.

So I'm out over 400euro and have no glasses for work or driving.

Appalling, we are getting our new glasses somewhere else in future. Will never shop with them again and would advise others to bin the glass case and get a better one that is fit for purpose.