Spear & Jackson UK Arvostelua 

I bought 5L of natural oak decking stain to match what I painted last year, however the colour is completely different. It's more like a gold/yellow colour, absolutely nothing like last years product, after contacting customer service and asking some basic questions I was told to contact B&M directly for help.

I bought deep oak decking stain, there is nothing deep oak about the color, it has a pink tinge to it! I contacted customer services but they accept no liability, apparently I should have tried a small area first.

Brought spear and Jackson path,patio and decking cleaner would not recommend total rubbish. Washing up liquid would of done a better job.

I had the exact same issue with the Spear and Jackson Natural Oak Decking Stain. The color is completely different from last year’s product—much more yellow and garish than advertised. Like others, I was hoping it would dry to a more natural tone, but it didn’t. I painted half the decking with last years pot and half with this years pot and the difference is ridiculous. One half is brown and the other is bright yellow

Spear and Jackson Natural Oak Decking Stain. I contacted customer services after applying this product earlier today. The product is a garish shade of yellow, not at all as advertised and certainly not the same colour as last year. I had hoped when the stain dried it would tone down, but to no avail. S&J acknowledge it’s a different shade to last year, but even having sent them photos of the decking painted with the remainder of last years product alongside this years product, they don’t see it as a problem. I am now hoping for a rainstorm to wash this mess away. It is an awful product, what has happened to quality control?

Spear and jackson shed and fence paint , charcoal paint . Just coloured water total waste of time . Don't waste your time or money on this product unless you want to do more than 5 coats each panel , for any chance of it covering bare panels .

Bought 2 gallon of spray and leave with spray hose attached neither of them worked totally useless.

Creocote, waste of time and money. Thick oil based wood treatment that just sits on the surface and does not absorb into the timbers. Takes forever to dry.
Wickes sell a similar product that is much thinner and absorbs well into the timber.

I bought a bucket of Red Cedar paint at B&M in November £3.00. When I opened it I'd bought a bucket of dirty water. B&M asked me to send a picture of it, from a distance, applied to a wall. I'd already sent them a video of me stirring it and the stick I used didn't even change colour.
Update 26th March 2025: B&M have acknowledged me and refunded me by way of a Gift Card. Still nothing from Spear & Jackson. They have ignored my email and this post.

Contacted company via website enquiry form to enquire about a spring that had broken on a long reach pruner, had response with hours that new part would be sent out which I received 24 hours later. Exemplary customer service

Contacted them as garden fork had not failed too well, they sent out a new one that arrived next day, less than 24hrs later. Awesome service all round.

Bought Spear and Jackson white outdoor paint from B&M to complete painting outdoor wall. Had painted most of the house using Johnston paint, but ran out of paint and saw reasonably priced S&J outdoor paint while shopping in B&M. Completed the remaining wall with 2 coats of S&J paint. Couple of weeks later, after a rainy night, I opened the patio door to find lots of paint splattered on the door step and on the ground along the part of the wall painted with S&J paint. This happens every time it rains!!! Will need to paint again with Johnston paint. Absolutely rubbish paint!!! DO NOT USE S&J PAINT.

Took delivery of a new cordless mower. Found a small part missing. Tried to contact them via email - first email address said try another one, second email address said nothing to do with them. Tried to phone them - was immediately "No 1 in the queue", 20 mins later still no reply. What a shambles.

I bought a tamper, the shaft sheared due to a poor selection of the wood with a transverse grain. I asked for a replacement and delivery of a new one arranged straight away. Thank you S&J for your service

I bought 6 large tins of this garden patio shed paint and it was a complete waste of money .
I also got a painter in and had to pay for him to apply coat after coat on my fences and decking .
The garden is an absolute mess the paint basically has removed with rain .I am absolute gutted a waste of time money .
I bought this from B,n,M and will be trying to get this rubbish removed from they're stores and I am contacting the company for a refund.
Do not buy this paint you will rgrt it

I purchased the E172 heavy duty automatic centre punch and, already having the E171 for many years without issue, I felt confident in my choice. The 'thing' that arrived can only be described as garbage, and an affront to engineering. Honestly I have made better tools than this with no more than a cordless drill, a hacksaw and an angle grinder. The first thing I discovered was the graunchy thread of the adjuster which felt like the threads had been formed using a hacksaw and I'm only hoping time and use will smooth the action. I was still reeling from that discovery when I found the spindle intermittently jams when the punch is used. At this point my morbid curiosity got the better of me and I decided to strip the offending item and investigate, my findings were less than encouraging; rust filled oil, rust fragments and incomplete grinding of the spindle. I cleaned everything off and reassembled only to find the same problem which feels like something is either bent or has been machined/ ground off centre. Spear & Jackson really should stick to making garden spades and equipment and leave engineers tools to companies who have not wholeheartedly sacrificed quality for profit. Eclipse was a once renowned name in the precision tool world but judging by this offering should now be confined to poundland. If I could have given 0 stars I would have.

Wood garden fork snapped in light use, 9 years and 11 months after purchase. Sent photos and within an hour Angela from the team had responded offering a replacement delivered free under guarantee. Great service and great when a company sticks to their word.

I have been trying to look for spares for my petrol chainsaw on many sites , & not easy to find right piston kit .
Why do a lot of these sites put many other makes on sites , & not the 1 were looking for !!? .

Can’t believe how great the service I was given
By Spear & Jackson.
I Rang 3 Days ago to say that my garden fork had broken on the weld.
I was told it would be replaced free of charge under there 10 year guarantee.
Tracy from Customer Service was very helpful.
I received a new fork today.
Very good service ( Well Done Tracy )

I bought telescopic ratchet loppers, which worked wonderfully. So much so a contractor working in the garden wanted to buy the same. I got the cutter blades stuck high above me [over ambitious thickness of the branch] and twisted and pulled which cracked the hardened blade, my fault. I just enquired if spares existed and wanted to but a replace blade. They sent a FREE replacement. 5*