Spaceships Rentals (UK & Europe) Arvostelua 

167
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Their "touchless service" means they don't have service. They have a phone number and videos. If you want to figure out how to use their RV unit, it's going to be up to you to take your time to watc... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

What a wonderful trip we had travelling in the UK in our trusty VW Caddy! Very economical and good value car, had all we needed for an enjoyable camping trip. Just don't try picking up before allocat... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

After renting the VW caddy camper car for a month trip all around England, Wales and Scotland. We would madly reccomend and encourage travellers to look into spaceship rentals. For a reasonable p... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

My trip went very well, I had no problems with the vehicle. I really liked the fact that we could pick up the van independently. The van was well organised and had everything I needed. I picked up and... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Loma-asunnon vuokraus

Erilaisten ulkoisten lähteiden tuottama tieto

Campervan and Motorhome hire within the UK & Europe from £19 per day. Discover our award winning fuel efficient vehicles and begin your campervan adventure today. Branches in London, Edinburgh and Dublin.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

167 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(167)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Another unproblematic experience with a top car rental provider

Everything in the car was ready, we had everything we asked for and the car went smooth and brought us safe to our destination.

This is my third time using Spaceships and it won´t be the last. They are reliable and easy to contact and any and all problems - if they even occur - are easily solved.

Honestly, the best place to rent and start your holiday!

7. elokuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Martin and thanks for the fantastic 5 Star review. Delighted you had another great #spaceshipsroadtrip and we hope we will see you again soon for more Space travel!
Cheers, Mike, Spaceships Crew

Saanut 4/5 tähteä

Great time in a Spaceships

Spaceships where easy to deal with. From checking availability to billing and collecting was simple. A great way to tour the NC500 and comfortable.

Only negatives for me where their vans don’t come with ramps to assist with levelling off the van.

The tv isn’t really watchable from the seats as it two high.

A few simple adjustments what would make this a 5 star experience.

3. elokuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Andrew,
Thanks for the 4 Star review and your feedback. The TV/DVD is factory fitted in the motorhome, but I'll certainly pass on your comments about the ramps to our fleet team. This is something that we could look to include in our kit.
Thanks again and glad you had a great #spaceshipsroadtrip.
Cheers, Mike, Spaceships Crew

Saanut 4/5 tähteä

We hired spaceships rental to travel…

We hired spaceships rental to travel North Coast 500 and it was an amazing experience. Our van we hired was perfect we had everything we needed and could get to some beautiful places. The reason its 4/5 was due to the van breaking down but was quickly recovered and we got 1 day free to compensate which made up for lost time. Overall it was a great experience and we would definetly do it again.

29. heinäkuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the 4 Star review Derek. Glad we could sort out your recovery and we hope the free extra day made up for lost time! We hope to see you back on another #spaceshipsroadtrip soon!
Cheers, Mike, Spaceships Crew

Saanut 2/5 tähteä

Spaceships Poor Response to Pandemic!

We were so looking forward to picking up our Motor home and travelling around Southern England for two weeks. And then Coronavirus hit! We were out in the middle of the Atlantic Ocean with very poor satellite internet. As everything imploded around us, the UK Govt enacted laws to prevent non-essential travel. We had to cancel our booking! Everything for our final four weeks in the UK was being cancelled (hotel accommodation, bus transfers, excursions, show tickets, apartment booking, flights back to Australia). Every provider we booked with refunded all our money and flight points except for Spaceships Rentals. We had paid our balance prior to leaving home on Mar 9. So, the company had our money well in advance. Emails via satellite internet were slow and cumbersome, taking days for replies whilst you received an acknowledgement. By now we were within the the 20 day limit. We couldn't open attachments. We were told we would lose 75% of our money! That's over GB1,000! We couldn't believe it. This put such a sour taste in our mouths. Whilst neither party was to blame, no other UK provider kept any money and refunded in full. In these times, Spaceships Rentals followed their normal cancellation policy. It's not like we just changed our minds. We couldn't take a voucher. Not knowing when we could travel back to the UK. "They needed to find the balance between what is right but keep revenue coming in". I think not!

13. toukokuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Kim,

Thanks for taking the time to review this matter and so sorry that you were unable to make your planned trip.

I have looked into this for you and can see that you decided to cancel on 24 March just as the restrictions were put in place. As you point out, it seems that communication was difficult with satellite internet, and together with the Coronavirus outbreak this created a new and unprecedented situation for customers and travel companies alike.

I've had a look at the emails you had with my colleague Klaudia in our Customer Services team and it looks as though you decided to cancel before you received our updated cancellation policy. At that time in March, we were all having to deal with a completely new and unique situation: we had to quickly find a way to give our customers choice, flexibility and a fair solution.

We put together a cancellation policy that gave customers a choice of cancellation or a credit voucher for the full booking amount. The voucher is effectively available for up to 2 years from the end date of your original rental. We would extend this if it was helpful so you could use it when you return to the UK. Alternatively, you could use the full value of the credit voucher with any of our Australia or New Zealand branches, which might be better for you living in Australia.

I hope this helps explain the situation from our point of view. As a gesture of goodwill, we would be happy to convert your cancellation into a refund credit voucher if you prefer. If you need any further clarification or help with this issue, please don't hesitate to contact me at info@spaceshipsrentals.co.uk.

Thanks again and we very much hope you will be able to return to the UK to tour southern England in a Spaceship soon.

Kind regards,

Mike, Spaceships Crew

Saanut 5/5 tähteä

The 92 in 92

We had a particular need for a motorhome because, to raise funds for charity, we planned to visit all 92 football clubs in 92 hours.
Without doubt, the contribution of Spacehships to our “adventure” has been enormous and in particular Mike Salmon, the digital marketing manager and the team at the Wraysbury depot, Gabor, Roland and Jack.

Throughout everyone was so helpful and kind to us and keen that we should achieve our aim and raise the money. The last day was an example of how the team were so supportive by sending a replacement vehicle on the last lap of our trip, so crucial in ensuring that we could achieve our objective. This we did with 8 minutes to spare. Phew!

The motorhome we had, named Moonraker, was most certainly the fourth member of our team and performed so very well for us. The facilities offered, four berths, large fridge/freezer, toilet, shower, cooker and hob made us feel at home while still being on the road for just under four days. Clean, comfortable and all in excellent working order.

Well done to all of you and with deep appreciation and thanks.

18. maaliskuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the fantastic 5 Star review Bob! Congratulations on achieving your epic challenge and raising over £20,000 for two fantastic organisations. Maybe you will be back for another Spaceships road trip one day - at a slightly slower pace!
Thanks again.
Mike, Spaceships Crew

Saanut 5/5 tähteä

Great service and help when our rear…

Great service and help when our rear window broke

28. helmikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the terrific 5 Star review Tom. We're delighted you had a great Spaceships road trip! I'll also pass on your comments to our on-road customer service team. Hope you will come back to take-off again in a Spaceship soon.
Many thanks,
Mike, Spaceships Crew

Saanut 5/5 tähteä

We literally had the trip of a lifetime…

We literally had the trip of a lifetime with Spaceships Rentals UK. They enabled us to travel from the southern tip of the UK to the Northern tip in luxury. With the most comfortable bedding provided, central heating, a fridge, cooktop, and oven, the Luxury 4-berth Motorhome made our holiday simply incredible. With their winter pack, it meant we could set up our table and chairs outside as we watched the sun set. Having the motorhome meant we were able to travel in flexibility. When we wanted to set off to another city, we do so whenever we pleased. It also meant we could stop whenever we wanted, taking photos of the beautiful scenery. I could not recommend Spaceships enough.

26. helmikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thank you for the recommendation and fantastic 5 Star review, Tyla! The motorhome is a fantastic way to explore the UK and Europe at any time of the year. With the shower and toilet on board too, it's a 5 Star luxury road trip! Hope we will see you in a Spaceship again in the future.
Cheers,
Mike, Spaceships Crew

Saanut 3/5 tähteä

All good in the end.

We had originally arranged to be collected at Heathrow airport which did not happen. Just before we were due to leave home we had an email telling us how to get the keys from a box on the wall near their front door. We managed to get a cab to the address and found the key. The vehicle was there but there was no paperwork either with the key or in the vehicle, which worried me because there was no damage report on the vehicle and there was a lot of damage. The fuel tank level was under a 1/4 of a tank, which I also did not think was very good. The vehicle itself was a perfect size for what we wanted (9 seats and a lot of luggage space). It was clean and tidy on the inside and washed on the outside. It drove well and was comfortable. One week through our trip (we did not cover many miles but hired it for a month) a light came on the dashboard saying that a service was due. I tried to ring the company but could not get hold of anyone , so I started sending emails which they did reply to and assured me that the vehicle would be ok but contact them again if the vehicle stopped working. I also did then manage to talk to someone who again said it would be okay. He also told me to take photos of the damage (which I had already done) and apologised that the damage report had not been done as their system was down and to return the vehicle with a similar level of fuel to when we collected it. We dropped off the vehicle on a Saturday afternoon (again out of hours) and they had given us a number to call a cab to get back to Heathrow which they paid for.
So a mixed review, some things were not done very professionally for a car / vehicle hire company but they did then try and reassure us that it would be ok and it was. I was worried about the damage report because I had heard of people being charged for damage (not by this company) that they had not done, but they were fine. So with a little fine tuning I would recommend them, the vehicle was good for what we wanted and good value for money.

17. helmikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thank you for the 3 Star review and your recommendation, Mr Hewett.

We're delighted that the vehicle was good for you, good value and that our out of hours collection and drop-off was convenient. We are grateful for your feedback as we are proud of our high levels of customer service and are always striving to improve.

Your rental agreement and all paperwork is always available online, and we keep a photograghic record of any damage to the vehicle.

It is unfortunate that our system was down on this occasion as you would normally get a full damage report with photographs of any damage at the time of collection, even with our 7 days a week out of hours collection and return facility. The out of hours service works with a secure drop box and key code, which we email the day before collection or return.

Unfortunately an IT issue at that time meant we were unable to get this to you. We have since improved our system so any vehicle damage photographs can be emailed prior to collection.

Sometimes the people carriers get some superficial, cosmetic damage to the bodywork during their use, but all our vehicles undergo a thorough clean and inspection before going back out. Of course, without being able to provide a damage report on this occasion, we would not charge for any damage on the vehicle.

Like many UK rental companies, we have a policy of the vehicle being returned with the same fuel level as on collection. We hope this is fair to all customers as you only pay for the fuel used. The service warning light will come on automatically based on the miles travelled and is a reminder that a service is due and not that there is any fault on the vehicle. All our vehicles are 2-3 years old and undergo regular maintenance. In fact, we service our vehicles more frequently than the manufacturer recommends. I'm glad that we were able to reassure you about this.

Having checked your booking we only have a return drop off from Spaceships branch to Heathrow on the reservation. I'm unsure whether somehow this wasn't added to the original booking? As you pointed out, we covered the return to Heathrow and there is no charge for any transfers on your invoice.

Thanks again for your custom and feedback and please don't hesitate to contact us again at info@spaceshipsrentals.co.uk if we can be of any further assistance.

Kind regards,

Mike, Spaceships Crew

Saanut 5/5 tähteä

Best choice for a road trip

We've rented the VW camper car in Edinburgh and it was the best decision. Everything worked great, nothing negative at all!
I would definitely recommend this company!

16. helmikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thank you for the brilliant 5 Star review. We're delighted you had a great Spaceships road trip and I will pass on your comments to our Edinburgh Crew. We hope that you will take-off in a Spaceship again soon!
Cheers,
Mike, Spaceships Crew

Saanut 5/5 tähteä

Winter Roadtrip

Such a lovely time visiting the cotswolds in the motorhome we hired with spaceships. We were worried how cold it would be but it was so warm inside! the water from shower was nearly too hot. We struggled with the heating and hot water for the first hour or so but after some practice it was actually simple to use.

There were 3 of us in the 7 berth and it was super spacious, and left us more space than we needed. Even the pram fit in the locker which was out the way. The motorhome didn't come with gas but they told us to go to one quite close to fill up. Was £9 which was great value as it lasted all week. Would go again and will take our parents with us this summer as they would love it.

12. helmikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Sophie and thank for the lovely 5 Star review. We hope we will see you and your parents for another #spaceshipsroadtrip in the summer. No need for the central heating then - just set up the outdoor table and chairs to enjoy an Alfresco meal & a glass of something cold on the long summer evenings!
Cheers
Mike, Spaceships Crew

Saanut 5/5 tähteä

Excellent

We have used Spaceships 2 years in a row to hire a van.... Excellent service both times.

10. tammikuuta 2020
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi George, thanks for the 5 Star review. I'll pass on your comments to our Crew and we hope to see you again for more Space Travel soon!
Cheers
Mike
Spaceships Crew

Saanut 5/5 tähteä

The team at Spaceships were a breeze to…

The team at Spaceships were a breeze to deal with & I loved my little camper which had everything I needed. Such a fun way to see Scotland. Would definitely recommend.

22. joulukuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the lovely 5 Star review, Johanna! We hope we will see you again for more Space Travel!
Cheers
Mike
Spaceships Crew

Saanut 5/5 tähteä

An amazing Scottish road trip

We had the most amazing time in Scotland in our Spaceship motorhome. We were a little apprehensive about the size of it on the country roads at first but found driving now to be too much of a problem. Having all the extra space really helped with the wet weather. Customer support was also excellent!

30. marraskuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the fantastic 5 Star review Sophie. We're delighted you had a brilliant #spaceshipsroadtrip around Scotland and hope you will be blasting-off in a Spaceship again soon!

Cheers,

Mike, Spaceships Crew

Saanut 5/5 tähteä

Adventures and great memories

Had an excellent time exploring England in our big campervan called TITAN.

Had all the stuff we needed, was pretty much a new vehicle and they had videos and guides that help you which was very useful as we weren't sure a few times on how things worked. So easy to pick up and drop off though.

Had an issue with a flat tyre, and was fixed on the road by a great mechanic that came out to me. Great service and would recommend to friends. Only thing was that they don't do towels, so remember to bring your own!

See you soon!

8. marraskuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the brilliant 5 Star review Daniel. Thanks for the feedback about the kit and the towels. Something we'll have a look at and a top tip for our guests! Hope we see you again for another Spaceships Road trip.
Cheers, Mike, Spaceships Crew

Saanut 5/5 tähteä

Great people

Very easy, very good car, very easy drop off

8. marraskuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Tosin,

Thanks for the fantastic 5 Star Review! We're delighted you had a great time and hope we will see you for another Spaceships Road Trip again soon!

Cheers
Mike, Spaceships Crew

Saanut 1/5 tähteä

Very unreliable company

Very unreliable company, I wouldn’t recommend it to anyone.
I had a breakdown on my second night with the campervan and nobody from Spaceshiprentals helped me. I had to calla local mechanic and pay for it myself even though I had a breakdown cover with Spaceshipsrentals.
Nobody never returned my calls or replied my emails.

25. lokakuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Sofia,

Thanks for taking the time to leave a review. I've looked into this can see that you emailed about having a flat battery and that you couldn't get through to Roadside Assistance. You may remember that Jack in our Customer Services team replied immediately advising you to add +44 in front of the 24 hour Roadside Assistance number.

If you are stationary and camped for a couple of days it is better to use an electric hook up. The battery will re-charge each time you drive the campervan.

If you need any further clarification or need to see copies of the emails, please come back to me at info@spaceshipsrentals.co.uk and we'll be glad to help you again.

Thanks again for leaving a review and for taking a Spaceships road trip.

Kind regards,

Mike
Spaceships Crew

Saanut 5/5 tähteä

Our van was fantastic

Our van was fantastic, it was reliable and well fitted out (mostly). Only whinge is that the food prep utensils were not adequate. It needs a decent sized plastic bowl for mixing or salad making, a better cutting knife and another larger saucepan. A colander for straining would be good too. There was a small vege knife, a small saucepan and a small frying pan. Really not enough so we bought some extras - both of us being foodies. Overall we loved it and the cost was reasonable as well.

24. lokakuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the fantastic 5 Star review Kathryne and glad you enjoyed your Spaceship. Thanks also for your feedback. We review our standard kit each year and your feedback will help us to give our Space Travellers all the equipment they need for their Spaceships road trip. Thanks, Mike, Spaceships Crew

Saanut 3/5 tähteä

No problems

No problems so far all good

17. lokakuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the review Paul,

Glad you're having a great #spaceshipsroadtrip! Please let us know how we could make it a 5 Star review at info@spaceshiprentals.co.uk

Thanks and best regards

Mike, Spaceships Crew

Saanut 5/5 tähteä

Grannies on tour

Hi, we were a group of 4 grandchildren 3 aged 7 and a 4 year old, and 2 Grannies. The camper was perfect, it had everything we required, we all had such fun. The van was spotless and all our dealings we dealt with without hesitation. We hope to be able to go again and we'll travel with Spaceships.

9. lokakuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Hi Vivienne and Grannies on Tour! Thanks for your lovely 5 Star review. We're so glad you had a great time. If you have a picture of your trip, please email to info@spaceshipsrentals.co.uk. We would love to pin it to our Spaceships map and share it with your fellow space travellers. Thanks and hope to see you again soon, Mike, Spaceships Crew.

Saanut 3/5 tähteä

Booking easy but motorhome very injuried

Thé Booking was very easy, ans Also have thé Key thé motorhome was Ready. Thé périple from thé compagne are very helpfull.
Thé things that thé motorhome was injures at différents positions.
Thé door between room and salon missing, we couldn't bé isolate from thé kids.
Thé télévision doesn't work

7. lokakuuta 2019
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Spaceships Rentals (UK & Europe)

Thanks for the review and feedback. I'm glad you had good service from us and your feedback will help us to improve. All our vehicles are thoroughly checked before each rental and are less than 3 years old. Thanks, Mike. Spaceships Crew

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