No reply to resolve problem afte 5 attempts to contact
I wanted to add memory to an elderly HP x-360 laptop, and bought new to fit myself. It was clear on opening that it was 'outside my comfort zone' so asked Soton Computer Repairs to fit for me which they duly did. On return the laptop stil showed only 8GB not 16. I was going on holiday so agreed to follow up when I returned a week later. I have since texted 3 times, emailed once, and phoned once over a period of 4 weeks. There have been no replies at all.
While the cost of the memory and fitting was modest, it is frustrating that a) it presumably wasn't checked and tested before closing up the case and b) absolutely no caontact in any form to resolve the issue.
I chose this company because it was local, and has good reviews on their website, but my experience has not been