I have been a customer of this company for years now and have always been pleased with the quality of the clothes and the service. I recently placed an order and there was an issue with one of the ite... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particular... Näytä lisää
Yritys on vastannut
Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Näytä lisää
Yritys on vastannut
I have never bought from Sosander before and I wasn't disappointed. These linen trousers are well cut, a little looser than expected, but comfortably so. They arrived badly creased, but a steam iron... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Yhteystiedot
Water Lane 40, SK9, Wilmslow, Yhdistynyt kuningaskunta
- customerservice@sosandar.com
- www.sosandar.com
4,6
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sosandar
I cannot fault this company at all,I had a fault with a pair of trousers and emailed Sofia and she couldn't be more helpful replied to my email next day with either a replacement or refund, I accepted a replacement as I loved the trousers thy were in the post next day .There customer service is amazing and communication is impeccable such a lovely company to order from they really do deserve 5*rating.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Jane
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear about the fault with your trousers, but we’re delighted Sofia was able to help so quickly and arrange a replacement for you without any hassle.
It’s fantastic to hear how much you value our customer service and communication — that truly means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support and for such a glowing recommendation.
Team Sosandar xx
Delivery issue quickly resolved
I had a problem with a delivery and made contact with Sosander.
My issue was very promptly addressed by Sofia, who kept me in the picture through email.
She very quickly arranged for rent order to be resent by express delivery.
First class service.
Thank you
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Susan
Thank you so much for your lovely review ⭐
We’re sorry to hear there was an issue with your delivery, but we’re delighted Sofia was able to step in quickly, keep you updated and arrange a replacement for you with express delivery.
It’s great to know you received first class service — we’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
Hi I would like to say a big Thank you…
Hi I would like to say a big Thank you to Millie at Sosandar I had forgot to add my discount and she very kindly did it for me which I very much appreciated . The whole team are very nice and the merchandise is amazing very good quality. Would highly recommend. Many Thanks Karen
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Karen,
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Millie was able to help apply your discount for you — we’ll be sure to pass on your kind words to her.
It’s also lovely to hear how much you enjoy our products and their quality. Your recommendation really means a lot to us.
Thank you again for your support!
Team Sosandar xx
I had a problem with the delivery
I had a problem with the delivery. Sofia at Sosander was so helpful and I was more than happy with my outfit. Good all round service
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Pauline
Thank you so much for your lovely review ⭐
We’re sorry to hear there was an issue with the delivery, but we’re delighted Sofia was able to help and get everything sorted for you.
It’s wonderful to know you’re happy with your outfit and the overall service — that really means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Team Sosandar xx
Great customer service
Good customer makes all the difference. Thanks to Millie, I managed to get the dress I wanted with my promo code. She was shift and helpful. I will be back shopping with Sosander again for sure.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to help you secure the dress you wanted and apply your promo code — that’s exactly the kind of service we aim to provide.
We’ll be sure to pass on your kind words to her. It’s wonderful to know you’ll be shopping with us again — thank you for your support!
Team Sosandar xx
Great experience
Great experience, good quality clothing and exceptional service from Sofia who was very clear and quick to resolve my query. Thank you
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you had such a great experience and are pleased with the quality of our clothing. It’s also wonderful to know Sofia was able to resolve your query so clearly and quickly — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Sofia was excellent at getting back to…
Sofia was excellent at getting back to me and arranging a replacement item that was needed.
Thankyou
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to respond quickly and arrange your replacement item for you. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I made a mistake when returning my…
I made a mistake when returning my order. I was advised by the post office to contact Sosander by email which I did. I got a lovely lady called Sofia who helped solve my issue and I returned all my order in one package, Sofia was very efficient and understood where I went wrong and sorted it for me . I was grateful for her help.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Mary
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Sofia was able to understand the situation and help resolve your return so smoothly. It’s great to know everything was sorted for you without any further hassle.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them. Thank you again for your support!
Team Sosandar xx
Bad returns experience
Trying to return an item but the drop off they gave me was 40 miles from my home. I tried several times to ring Sosander Customer Services to be told I am.No 7 in the queue but each time I get to No 1 in the queue, they cut me off. Why provide a telephone contact number if they aren't going to answer! Not good enough.
Update.
Sosander have emailed and have come up with a suggested solution. Thank you, Sosander
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Barbara
Hi Barbara,
Firstly, we do sincerely apologise for the delay in getting in touch with you. Unfortunately, Mondays can be particularly busy, but we always do our utmost to respond to every customer as quickly as possible.
If you haven’t already, please feel free to email us, and a member of the team will be more than happy to help.
Kindest regards
Team Sosandar x
Excellent customer service,
I wanted your maroon Borg coat in a size 14 but it was sold out. I opted to be emailed when stock was back in stock and subscribed to receive 20% off my order.I was notified that my coat was in stock. I was so pleased but I hadn’t received my code to get the 20% off. I went ahead and ordered it as I was worried my coat would sell out as there were only 3 in stock.. I contacted customer service and your Charlie offered to refund me 20% ..
What wonderful service and thank you Charlie.
Margaret.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Margaret,
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you were able to secure your maroon Borg coat — especially with limited stock! We completely understand not wanting to miss out.
It’s lovely to know Charlie was able to step in and arrange your discount afterwards. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
We hope you absolutely love your coat when it arrives, and thank you again for your support.
Team Sosandar xx
I made a mistake on my 1st order by not…
I made a mistake on my 1st order by not putting a code in for a discount. I emailed explaining this and was quickly contacted by Millie who applied the discount couldn’t wish for better service and I look forward to receiving my order Excellant thank you
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Karen
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to step in quickly and apply your discount for you — that’s exactly the kind of service we aim to provide.
We hope you love your order when it arrives, and we really appreciate your kind words and support.
Team Sosandar xx
Bad ordering systems not fit for purpose
Really not impressed ordered 2 dresses for a do going to and yet again despite your system saying it was in stock you are actually out of stock of the first choice one! This is the upteenth time this has happened and has put me off shopping with you! You really need to get your ordering system in order i’m sure i’m not the only one you are doing this to! Don’t advertise items you haven’t got its very simple! And stop making the same terrible excuses when we call you!
And stop asking for details asI have responded to you direct and made a complaint too
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
*Please can you supply the detail we have requested *
We are very sorry to hear that you have been so disappointed. We would like to delve further, so could you please supply your order number and contact details please via the Trustpilot request that would be appreciated..
Many thanks
TEam Sosandar x
Great clothing and a special mention for Millie a credit to Sosander
The customer service I received was excellent. Millie handled my request efficiently and promptly. The dresses i bought were beautiful and very well made.
I would recommend Sosander highly to anyone looking for lovely clothing.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Lynn
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you received excellent customer service and that Millie was able to handle your request so efficiently. We’ll be sure to pass on your kind words to her.
It’s also lovely to know you’re so pleased with your dresses — beautifully made pieces are exactly what we aim for. Thank you for your recommendation and support!
Team Sosandar xx
Very quick response to my query which…
Very quick response to my query which was efficiently dealt with by Sophia!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Sara
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sophia was able to respond quickly and resolve your query efficiently. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sequin top disintegrates lack of quality
Sadly the beautiful sequin top I treated myself to along with the matching velvet suit has disintegrated in two matching areas. I wore it and received such compliments with at least one person I know purchasing the suit.
Sadly after wearing just once the toe is no longer wearable as it’s is disintegrating in two different places. This too has not been washed.
I bought the outfit via Sainsbury’s as you sell via them. I have contacted both yourselves and them and as I bought this in February so is over the 30 days neither of you are interested as the computer says no.
This outfit was not cheap and was a real treat for myself to wear for special occasions and I now find myself left with an outfit that is now without the matching top and nobody willing to help or take responsibility.
Sadly in a time wear you can buy cheaper clothing I can see why you would!!! as being left with an outfit that cost over £150 and unable to wear the full thing leave me in a place and nobody willing to help (I just wanted a replacement top) I will not look to buy from you again and will let others know of the lack of quality and support.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Nicola
We fully appreciate how disappointed you are with the issue experienced with your top.
As the purchase is from Sainsbury's and is faulty, you have the right to return it to the purchaser. We have advised this. If you have the receipt or proof of purchase, no retailer can refuse a return on a faulty item. We always suggest locating the purchase on a bank statement. Without proof of purchase, it becomes a little tricky, but if you had purchased directly from us, a receipt would have been located either instore or an online order confirmation. So the failing on this occasion is the retailer, not Sosandar .
If you could supply your contact details via our request on Trustpilot, we will be happy to review your recent correspondence with us and see if we can support contact with Sainsburys x
Many thanks
Team Sosandar x
Fantastic Company
I recently had cause to write to customer service and I had a fantastic experience via Millie. She answered my query swiftly and it was resolved completely to my satisfaction. I love Sosander’s clothes and remain a very loyal and satisfied customer.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Kay
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Millie was able to resolve your query so quickly and to your satisfaction. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
It means so much to know you love our clothes and remain a loyal customer. Thank you for your continued support.
Team Sosandar xx
Thank you Faye
Thank you Faye, for taking my order this morning by telephone, you were most helpfull.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Janet
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was so helpful in taking your order over the phone this morning. We’ll be sure to pass on your kind words to her.
Thank you again for your support.
Team Sosandar xx
Very Good Service
The item my wife wanted looks excellent; she’s really happy with it. Sofia, who helped me with the order was absolutely brilliant, and sorted out the order really quickly.
Very happy with the purchase.
I will definitely order again if my wife sees another item she likes.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Neil
Thank you so much for your lovely review ⭐✨
We’re delighted to hear your wife is so happy with her item — that’s wonderful to know!
It’s also great to hear that Sofia was able to help and get everything sorted so quickly. We’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon!
Team Sosandar xx
Dress and trouser lengths
Sofia came back to me very quickly and kept me updated on the query I had about dress /trouser lengths
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Patricia
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia responded quickly and kept you updated on your query about lengths. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Sofia was a great help making sure i…
Sofia was a great help making sure i had my refund back .
i have felt very comfortable in this company and items a very good ,service great
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Sylvia
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to help ensure your refund was processed and that you’ve felt so comfortable shopping with us.
It’s wonderful to know you’re happy with both our products and service — we truly appreciate your support. We’ll be sure to pass on your kind words to Sofia.
Team Sosandar xx
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