Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particular... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Charlie from the Support Service was incredibly supportive, empathetic and helpful. I was having difficulties trying to navigate the Returns System as I am 80 years old and not completely IT confident... Näytä lisää
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I was impressed as I had a 10% of voucher and forgot to take it off my order. Charlie wasamazing she rembursed me. A lovely shopping experience, professional staff and wonderful clothes. Wendy Lavalle... Näytä lisää
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Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Yhteystiedot
Water Lane 40, SK9, Wilmslow, Yhdistynyt kuningaskunta
- customerservice@sosandar.com
- www.sosandar.com
4,6
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service. Charlie was very prompt at getting back to me and helped me resolve my issue immediately. I was very happy with the service provided.
The clothes I ordered were also great quality and fit.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so promptly and resolve your issue straight away. We’ll be sure to pass on your kind words to her.
It’s also lovely to know you’re happy with the quality and fit of your items — that really means a lot to us.
Thank you again for your support!
Team Sosandar xx
I purchased a diamanté jumper which had…
I purchased a diamanté jumper which had a fault . I sent an email asking for a replacement and even sent them a photo of the fault unfortunately they (Faye) asked whether I wanted a replacement or they will give £5.00 credit for the missing diamanté which was at the front in the centre which is insult on a £60 top !! I replied stating I wanted a replacement to which I never got a email to confirm then the following day I had to chase up again to be told to take this one to the post office and upon proof of postage they will immediately send me another so another email later I showed them of postage and again no emails from them !! Such bad customer service the fact that I had to chase them up constantly unfortunately this company use to be very good but now sadly I think they are a victim of their own success or have a poor customer service team now but what I do know there are a lot better companies out there offering the same type of clothes needless to say I will not be using these ever again !!
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
HI Kim
We do sincerely apologize, so we can review your journey. Could you be so kind as to supply your order reference via our request on Trustpilot? As I hope you can see from our reviews that ordinarily our service is exemplary so we need to understand how we failed you on this occasion.
We have requested that you connect but have decided not to provide the relevant information so that is very disappointing as we are always here and happy to help x
Many thanks
Team Sosandar x
Sofia helped me when I advised that an…
Sofia helped me when I advised that an Evri delivery had been delayed, resulting in the 14 day return window passing. Sofia assisted promptly, emailing a return label for the items that I didn't want to keep. I would definitely recommend Sosandar, they have a great range, really good quality and efficient service
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
HI Emma
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the delay with your delivery, but we’re delighted Sofia was able to step in quickly and help arrange your return.
It’s wonderful to hear you’d recommend us and that you’re happy with our range, quality and service — that really means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support!
Team Sosandar xx
Excellent Customer service
Customer service, I had a cause to contact this side of the business via email, Charlie responded in a most positive manner within their time scale, and satisfied my request in full, thanks again Charlie, keep up the good work you are doing for Sosander
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
HI Ian
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so positively and resolve your request within the expected timeframe. We’ll be sure to pass on your kind words to him — he’ll be so pleased!
Thank you again for your support and encouragement, it really means a lot to us.
Team Sosandar xx
I spoke to a delightful young lady…
I spoke to a delightful young lady called Faye who helped through the process of ordering some jeans. I’m a young at heart 86 year old who tends to get confused with technology at times but Faye helped me through the process which was a relief.
She’s an asset to your company. So helpful and friendly.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Diana
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to guide you through the ordering process and make everything easier for you — that’s exactly the kind of support we aim to provide.
Your kind words about her friendliness and helpfulness mean a lot, and we’ll be sure to pass them on — she’ll be so pleased!
Thank you again for your support, and we hope you love your new jeans.
Team Sosandar xx
Excellent after sales service
Excellent after sales service, lovely clothes at reasonable prices, shipping is prompt, regularly new and sassy stock
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
HI Anna
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear you’re enjoying our after sales service, as well as our clothing and new collections. It’s great to know our prompt shipping and fresh styles are hitting the mark!
Thank you again for your support — it really means a lot to us.
Team Sosandar xxnna
Faye was quick and helpful and resolved…
Faye was quick and helpful and resolved my query thank you
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Helen,
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your query quickly and helpfully. We’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Happy customer
I've been purchasing Sosander products for a while and find the ordering and returns process straight forward; they explain that refunds may take a little time to process, so that is understood. No problem.
I recently had an issue with the sizing of a jacket which I'd ordered using their special 20% discount, and contacted Customer Services online. Sofia handled my case and kindly allocated same discount to my replacement order. She was very considerate and efficient, and I appreciated how she dealt with the issue. I now have the replacement (which is correct size) and I am very happy.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Susan
Thank you so much for your thoughtful review ⭐✨
We’re delighted to hear you’ve had such positive experiences with our ordering and returns process, and that everything has been clear and straightforward for you.
It’s also wonderful to know that Sofia was able to assist with your sizing issue and ensure you could still benefit from your discount on the replacement. We’re so pleased your new jacket is the perfect fit!
We’ll be sure to pass on your kind words to Sofia — thank you again for your continued support.
Team Sosandar xx
Friendly, fast and helpful.
I had a problem concerning a discount code which I reported. Amazingly the issue was resolved on the same day. The service I experienced was both helpful and professional and im now looking forward to receiving my parcel.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Lesley,
Thank you so much for your lovely review ⭐✨
We’re delighted to hear your discount code issue was resolved so quickly and that you found the service helpful and professional.
We hope you love your order when it arrives — thank you again for your support!
Team Sosandar xx
Excellent customer service
I am grateful to Millie who quickly resolved a small issue with polite friendly professional service, thank you. Great customer service.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Christina
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to resolve your issue so quickly with such polite and professional service. We’ll be sure to pass on your kind words to her.
It’s great to know you had a positive experience — thank you again for your support!
Team Sosandar xx
Faye answered my questions almost…
Faye answered my questions almost immediately and sorted the query efficiently and promptly . Really the best customer service I’ve ever experienced.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to respond almost immediately and resolve your query so efficiently. It means so much to know you feel it’s the best customer service you’ve experienced — that’s exactly what we strive for.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Sosandar provides a helpful and swift…
Sosandar provides a helpful and swift customer service. I dealt with Faye who answered by questions and resolved the problem quickly.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Sue
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer your questions and resolve everything so quickly. Providing helpful and efficient service is exactly what we aim for.
We’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
Really quick and efficient response…
Really quick and efficient response from Faye at customer services. Much quicker than any other company I buy clothes from. Thank you
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to respond so quickly and efficiently — and that our service stands out compared to others. That really means a lot to us!
We’ll be sure to pass on your kind words to her. Thank you again for your support.
Team Sosandar xx
Excellent Customer Service!
I have updated my review to 5 stars as since the concerns I raised about not receiving my order (order ref 1048521050), the customer service has been excellent and I have now received my order. The navy jacket is lovely, although I will need to order a different size.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Tania
Thank you so much for updating your review ⭐✨
We’re really pleased to hear your order has now arrived and that you’re happy with the navy jacket.
We’re also delighted that our customer service was able to support you and resolve your concerns. If you need any help with arranging a different size, please don’t hesitate to get in touch — we’re always happy to help.
Thank you again for your support.
Team Sosandar xx
Faye
Faye, your agent was very polite and courteous. She responded to my query quickly and efficiently many thanks
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was polite, courteous and able to respond to your query so quickly and efficiently. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I’m so annoyed !
I’m so annoyed ! First time ordering direct with this company previously bought from this brand through M&S and next . Sosandar do not seem to have any customer service ! The online portal does not work will not recognise my order . I’ve tried calling you get put on hold then silence or cut off or message saying they are too busy and cut off . No online chat working . I thought this was a legit brand but will not be ordering from them again
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
HI Linda
We are here and always ready to help. Our email is customerservice@sosandar.com our telephone lines are available call 03333052866 and open from 10-5pm today we have checked online chat which is live 10-3 and cannot find any one called Linda connecting with us today so sorry x
Please get in touch as you can see from our many reviews we really always want to offer the best experience.
We are disappointed that you felt you could not provide your details for us to address your feedback.
Many thanks
Team sosandar
I had a greatcustomer experience with…
I had a great customer experience with Sosandar regarding a return that was totally my fault - very understand and left a customer very happy, thank you.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Danielle
Thank you so much for your lovely review ⭐
We’re really pleased to hear that our team was able to help with your return and make the process easy for you. These things happen, and we’re always happy to assist.
It’s great to know you were left feeling happy with the experience — thank you again for your support!
Team Sosandar xx
Faye was wonderful
Faye was wonderful! Really helpful and efficient. Unfortunately the trousers I ordered were too short (I’ve got very long legs) and I couldn’t find my order details to return them. Faye replied to my email query really quickly and gave me all the details I needed for a refund. Thanks Faye!
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Linda
Thank you so much for your lovely review ⭐✨
We’re sorry to hear the trousers weren’t quite the right length for you, but we’re delighted that Faye was able to step in quickly and provide everything you needed to arrange your return.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thank you again for your support.
Team Sosandar xx
Excellent Customer Service from Sofia!
Sofia was so helpful and very efficient dealing with My Query! Excellent Customer Service! Sofia is a great asset to Your Company!
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Anne
hank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was so helpful and efficient in dealing with your query. Your kind words mean a lot, and we completely agree — she is a great asset to our team!
We’ll be sure to pass on your lovely feedback to her. Thank you again for your support.
Team Sosandar xx
Sosandar
I cannot fault this company at all,I had a fault with a pair of trousers and emailed Sofia and she couldn't be more helpful replied to my email next day with either a replacement or refund, I accepted a replacement as I loved the trousers thy were in the post next day .There customer service is amazing and communication is impeccable such a lovely company to order from they really do deserve 5*rating.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sosandar
Hi Jane
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear about the fault with your trousers, but we’re delighted Sofia was able to help so quickly and arrange a replacement for you without any hassle.
It’s fantastic to hear how much you value our customer service and communication — that truly means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support and for such a glowing recommendation.
Team Sosandar xx
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