Solarzero Arvostelua 

We were enjoying Solar zero in Summer … where we only paid Solar zero fixed rent $207 every month and grid electricity was within $100 … which was almost same or lesser than usual bill so was happy
But during winter … from May solar is generating very little power which made us pay more than usual bill amount to grid plus Solar Zero charge of $207 which is much more than usual bill before solar installation
Now I don’t see any benefit of installation of Solar except for less carbon footprint and place like New Zealand where we are so close to sun … Solar panels don’t work for 3 months May till July … plus other low sun days …. Is this worth it ? We are paying more and no savings

May be for some people. I got a quote and looked into how this works. Essentially you take out a 25 year contract with them, pay a fixed monthly fee and the solar panels that they put on your roof for no up front cost, are guaranteed to produce most of the energy you need. HOWEVER, if you want to exit the contract before 25 years, they will let you take the system to a new house, or new owner may take over payments, but if anything goes wrong or you can’t get someone to take over the monthly payments before the 25 years are up, then you are liable to pay a lump sum to pay off the balance of the contract - in my case this was over $45,000. If you know you’ll never move, this is a reasonable way of going solar, but need to be careful. Took me an hour on the phone and reading T+Cs to get this information

Solarzero staff called my home, they made two appointments and did not show to either of them. The 2nd appointment someone made a pre-appointment call to change the time and made it a bit earlier. I waited in again all Saturday morning, I did not get a cancellation call just another no show. Very hard now to put my faith in Solarzero, I give you a zero rating, sorry.

Had Solar Zero's Nothland install team of Ash, Sukh and Oscar at my house installing a 15 panel solar array, inverter and battery. A great team of young guys who know their job and do it very efficiently and with a friendly smile. They're part of a wider team that helped my family and I move through the process of signing up onto the solar energy journey. We're enjoying it so far. Kia ora, Vik.

We arranged to transfer our Solar Zero solar system to a new property. Date was confirmed and was prior to property settlement. There was a problem with the contractor who was to remove the panels etc.
We dealt with a lady called Anna Phillips who went beyond our expectations to source a new date with settlement of the property looming. She was most reassuring at a very stressful time for myself and my wife, and we would like to thank her so much for her assistance with this matter

There's a lot to learn about what they offer because it is complex. Numbers aren't clear, because maybe your roof doesn't get a lot of light!

Essentially for me, my power bills are down 15% since install and I won't have any price rises over the next 20yrs. So by year 10, my bills will be down much more than 15%.

Also, they pay for all the maintenance and replace the battery after 10 years.

We have had nothing but issues with SolarZero. Their customer service is appalling, we've been waiting over a month for our installation to be completed. We've been misinformed countless times and staff seem very confused about the setup process. The people who installed the Solar equipment at our house damaged our garage, breaking a door stop and a door handle. (that are still unfixed). Deeply regret going with Solarzero.

The system itself works as promised. My only tech issue is that my mobile app will not report performance data. The app uses Vivaldi browser. PC access using Chrome is fine. Customer support was not able to help.

I am a customer of Solarzero but I am very disappointed. The reason is I have found the Solarzero take $700 from my account with any reason. That's not the first-time. A month ago they took $1500 from my account. I went to supermarket and when I was trying to pay but payment was declined then I checked my account and found Solarzero took $700 from my account. Not very happy.

This was a pushy sale and didn’t really answer my questions about how much it might cost if we had to move or cancelled with them then wanted us to sign a 20 year contract before even knowing if we were suitable to have them!?, when we questioned her on this she started talking around it then we questioned more and she hung up- seemed very dodgy to me and I will not be going with them!!!!

The good side is that they provide a pathway to get solar installed. Their grid prices are highly competitive.

Their actual finance offer translates into paying twice the price of the initial install over a 20 year period. I'll leave that as neutral, but people need to understand that. It is not disclosed, you have to figure it out.

The bad is the very pushy, on their terms only, sales process. Unless you first accept a proposal to sign up for 20 years with them, they will not even confirm your eligibility, transferring for me unacceptable risk to the consumer. And they do not disclose exit fees, despite repeated requests.

It is unfortunate that their in principle good offer gets spoiled by their approach to sales. So be very careful what you sign up for!