SolarEdge Arvostelua 

Ho ricevuto un'ottima assistenza da parte dei tecnici SolarEdge, prima tramite chat e poi tramite chiamata. Devo ringraziare Giulia Contessa per la disponibilità e la professionalità dimostrata durante l'assistenza. Grazie al suo intervento ho risolto il problema.

Assistenza veramente preparata solaredge una garanzia

Extremely disappointing to have a meeting with solar edge on Friday where it’s explained our customer has a bug issue stopping their solar edge working. Given a day of Monday for it to be sorted (yesterday) and then all lines of communication broken after multiple emails and calls trying to get in touch to resolve this. Seems like we was told what we wanted to hears on the teams call and then ignored. Not sure if solar edge know what they’re doing. See you at solar and storage!!!

Operatore Shilaja perfetto!!! Gentile, professionale e risolutivo. Ottima esperienza!!!

Clear explanation how things were set at their servers, so I could re-install my software according his advice.

Especially the re-installation of apps may look simple, but can go wrong with illegal cashed keys on multiple stages depending on your OS, browser etc.

Likhith was very supportive throughout the whole process and fixed the issues we were having

Pooja.R,mi ha dato delle delucidazioni sul mio caso è finalmente ho capito il problema. Grazie

Super sprawna rozmowa . Pan Michał Gryt komprtentny doradca. Telefon z firmy otrzymałem w 2 min od zgłoszenia. Wszystkie kwestie z rozwiązaniem problemu wytłumaczył w sposób jasny rzeczowy. Oby więcej takich osób pracowało w serwisach zdalnych.

My SolarEdge SE7600 inverter failed on December 2, 2025. SolarEdge approved an RMA for a warranty replacement on December 10, but approximately nine months later I still have not received the replacement inverter or even a firm shipment date.

I have made repeated attempts to resolve this directly with SolarEdge.

In March and again in April, SolarEdge told me that the inverter was out of stock and backordered and could provide no estimated delivery date. I told SolarEdge that I was willing to accept an appropriate compatible replacement rather than wait indefinitely for the exact original model.

I sent a formal written demand on April 30.

On July 22, SolarEdge responded in writing and expressly stated, “Your RMA … has been approved” and “We are prioritizing the shipment of your replacement inverter.”

No inverter arrived.

My subsequent calls to Customer Service on July 31, August 17 and August 26 went unanswered. I left messages requesting callbacks and received none.

A Final Demand was successfully delivered to SolarEdge's Milpitas address on August 19.

On August 23, I emailed SolarEdge again and specifically stated that I would accept an SE7600H-US if it is an appropriate replacement for my system. SolarEdge responded by telling me that the case had been closed for more than three weeks and that I needed to create another case. No explanation was given for why the case had been closed while the approved RMA remained unfulfilled.

I have tried for approximately nine months to resolve what should be a straightforward approved warranty replacement.

I am asking SolarEdge to provide the appropriate replacement inverter and restore my solar system to operation. I have all case and RMA information available and will provide it privately to SolarEdge immediately upon request.

I have now also filed a complaint with the Better Business Bureau. Nine days have passed since that complaint was filed, and I have received no response from SolarEdge.

I will gladly update this review if SolarEdge resolves the problem.

Très bon conseil retour rapide
Diagnostic parfait
Et rapidité d'exécution autant dans les réponses et l'envoie du matériel
Un grand merci mr rebour

Bardzo dobra, szybka i profesjonalna pomoc.

Via whatsapp vlot en goed geholpen door Meghana. Mijn schoonvader is weer blij 😀

Na een aantal jaren werkte 1 zonnepaneel niet meer zag ik in de app, hierover een mailtje gestuurd en daaruit bleek een optimizer kapot deze moest vervangen worden
Ik had 20 jaar garantie op de zonnepanelen maar ik moest wel 160€ voorrijkosten betalen voor een onderdeel wat 50€kost dat vond ik belachelijk en nu ga ik zelf wel het dak op

Opgepast nieuwe installateur kiezen is 99€ kwijt op hun site staat gratis maar dan kan je niet verder zolang je betaald hebt en terug betalen kunnen ze niet want betaald is betaald !!!!!!!

Hallo. Vielen Dank das Sie mir in meinem Fall geholfen haben. Ich bin wieder froh das es so geklappt hat. Sie können sich gar nicht vorstellen wie Sie mir den Tag heute gerettet haben. Nochmals vielen Dank und ich wünsche Ihnen alles Gute und bleiben Sie gesund. Solche Leute wie Sie braucht Solar Edge. Viele Grüsse
Elmar Paulus

mr Nikolay Barov, truly acted at the right moment indicating the concern on the inverter and amount of pannels recommended 2 strings due to the capacity, great service top tech support

Na enig speurwerk een medewerker aan de lijn gekregen. Meghana gaf support. Ik moest mijn email adres aangepast hebben en alle support verwijst naar de installateur( die in mijn geval niet meer bestaat). Meghana wist mij in 5 minuten te helpen. Super!

Actually responsive and helpful and, crucially, effective person on the support desk.

Peter Chan hat das super gemacht wie immer
Sehr freundlich und hilfsbereit