Soft Surroundings Arvostelua 

Email scam advising me (at my email address, but with the wrong name) that I had purchased $640 worth of women’s clothing.

We’ll wait and see what the follow up is, but I received a burst of emails welcoming me and two emails about fake large purchases.

Soft Surroundings files for bankruptcy in 2024. An asian company that also bought Coldwater Creek bought them. I have spent most of today on the phone with their customer service people - who are HORRIBLE. Could care less.

My story is the same as the others. My order had a FedX tracking number that day after day showed they’d yet to receive the package. I emailed Soft Surroundings several days ago, with no response. Today I called, waited 27 minutes for a representative, was told my order was shipped through DHL, I was given a tracking number and told the order would be delivered 4/4.Guess what? The tracking number doesn’t exist. I will wait until Friday, then dispute the charge. I’m over waiting any longer.

Have ordered from this company and its sister site Coldwater Creek for years. The quality of merchandise and order fulfillment has gotten horrible over the past year or so. Orders aren’t fulfilled and when I contact customer service I’m told the orders “are on back order,” sometimes for months. The tracking numbers are invalid. Customer service staff seldom available on the phone and messages go unanswered. As far as I’m concerned Soft Surroundings and Coldwater Creek are now scam sites. Beware.

This used to be a pretty nice company but now it’s a scam site. I ordered a dress and a month goes by I’ve heard nothing so I reach out to customer service and find out my order is back ordered and won’t be shipped for four months! I’ll have no use for a long sleeved dress in the middle of summer! Don’t order unless you don’t mind waiting 6 months for your item to arrive. I feel like they’ve been bought out by a corrupt Chinese company meaning I’ll never see my order or my money again.

Once very nice store in a local mall. That closed and now only online. Went from always good quality and service to sometimes good quality and awful order fulfillment and lousy return policies. I urge you to STAY AWAY.

As with all the one-star reviews, my order for two dresses seems to have fallen into a black-hole. I placed the order the beginning of February with a ship date of February 21st, which at that time was fine. Here it is mid-March and nothing. It is still in the fulfilment stage. They should really send an email giving me a choice to wait for the order to cancel. As of now, I can't get an answer from customer service. It is the same old script, "...it is on back order". No kidding sherlock. Never again will I order from this company. Either fulfil your orders or shut the business down.

They used to be a quality company, Now mislead and are dishonest. Customer service is in the Philippines. I ordered a dress on 2/13/27 and it was to be shipped on 2/27/25. It was never shipped. I called three times. Each time, they told me it was in the warehouse and would ship in a few days. Today, they charged my credit card, which they are not supposed to do until it ships. I called and they said the item will now ship by the end of March. I asked about the credit card charge, and they said they had not charged my account. My bank says different. When I cancelled the order they could not give me a cancellation number and promised it would be coming in the next two days. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Following Soft Surrounding's being acquired by Coldwater Creek, I just can't seem to receive the product I ordered on January 13. "Awaiting Fullfilment" is the only message at the site with regards to the order. After talking to two representatives over the past three weeks, who both stated that the clothing was in San Diego, the order still has not arrived. Likely I will never receive the order but it is sad because this was such a high quality and service friendly company. JC

2 fake tracking numbers (so far) for a $150 day dress, shipping not included. Been 8 days and they gave me my 3rd tracking number just now. I'd review the item but I don't have it and won't need it when it delivers as it's already late.

I ordered a dress one month ago that I wanted to wear on March 15. It has been over a month, and I have not received the dress. I need to have time to try it on, etc before March 15. I will never order again, as the shipping takes too long.

I placed an online order for soft denim jeans on 02/24/25. When I had not received my order or notification of shipment by 03/05/25 I called for an update and was told the item was on backorder and would be shipped at the end of July. I believe, when an item is not available at the time of order, the customer should be given the option to proceed with the order or cancel. This business practice is deceptive and four months is way too long to wait for a pair of jeans. Needless to say, I canceled my order.

I placed an order a month ago. When I called for a status the first time, they said that it would arrive in fulfillment and shipped out Feb 26. I checked the status online on 3/3 - it stated it was still in fulfillment. I called again and they said that it arrived in fulfillment and will be shipped out. I requested they expedite the shipping and they told me they would. When I called back for a status today (3/4), the first represented read the same 'script' about the status. I requested to speak with a manager. After waiting 30 mins, the manager 'researched it further' and said the dress wouldn't be in fulfillment until 3/7. My response was - "So you are telling me your representatives are instructed to lie?" After 'apologizing', I requested to cancel my order and refund my money. I received the email confirmation of the cancelation but I will have to confirm the refund in the next couple of days. Truly an awful experience from a customer service perspective and it sounds like that seems to be the way they do business based on the other reviews I have just now read.

Bought from them regularly many years ago, gave them a try recently, never again
Ordered two items December 2024 one was shipped straight away, the second did not arrive, they were able to constantly send me emails/texts for offers, nothing on my item
I placed 3 calls to them, was told shipping dates, nothing, in Feb 25, I cancelled the order & asked for a refund, they claimed I had not been charged for I shipped items, I had, after the customer service rep put me on hold for the second time I got my refund
Will stay with Macy’s, better quality, great clothing, they communicate & ship promptly

If I could give 0-Star rating, I would. As you read through all the other 1-Star ratings, you will see a definite theme. Products not available, no information on when they will be shipped, dates continuously being pushed out. Well, I have a couple of pending orders that I have notified SS to cancel, since it's obvious I'm never going to get them. Like so many other women who have left their reviews, I had been a SS customer for years, and loved their clothes. I asked my kids for a gift certificate from there, and that is where the problems started. Orders cancelled, items out of stock or no longer available - even though they appear in the latest catalog. It was frustrating beyond measure. And all the little messages SS posts in there responses -- "So sorry for your negative experience. We appreciate your feedback" is just BS. They really don't care. But I'm done. Didn't realize it had been purchased by Coldwater Creek, which closed its doors here a few years ago. But it's a story as old as the hills. Once the original company is sold, it gets run into the ground. I don't want to see another catalog, and I will never trust this company again.

After being a happy customer for over 10+ years, I am so disappointed to say this company has completely gone south! Although the quality of the items, (if you're lucky enough to actually receive,) is good, the getting and the customer service is terrible! I ordered about 10 items in Jan.of 25 of which I received 3. 1 had to be returned because it was only part of a set, go figure? I'm told after calling, mind you, the items will ship in a week. Ha, NOT!! No correspondence from them. After alot of checking on my part, and weeks, I learn the items are out of stock and will never be available. I keep getting new catalogs however, showing these items as new! False advertising at the least. So, stupid me orders a few more items on the 25th and now the same has happened. This time, they charged my card and will not refund because they said on the shoes for $175.00, they are already picked for me even though not shipped so no refund! The best she can do is offer free return once I recieve!!!! I asked to speak to a supervisor but she is an at home rep. I've written the cust. Service manager and now writing these reviews. Buyer Beware!

My shipping and customer service experiences were terrible. I ordered something three weeks ago, never got a shipping confirmation e-mail, and on two different occasions I called customer service asking what happened. On both occasions I was told that it was about to ship and given the ship date. The date came and went and item wasn't shipped. It's bad enough to have delayed shipping but the worst part was being LIED to. Last time I asked to speak to the customer service manager and told him about this, and what was his response? He told me that it would ship "today" and then proceeded to say that it's a shipping time window which extends into next week. I'd complained about the lies, and he proceeded to give me two contradicting answers! Won't buy from them again.

My husband or I have purchased several robes etc. from Soft Surroundings. This past holiday I made a duplicate robe purchase because I discovered the size I ordered was going to be too large. I requested a return and refund on 12/30/24, followed up on 01/22/25 and had to follow up again on 02/14/25. Each time the agent confirmed the receipt of the returned product and stated the refund would be seen in 3-5 days. I am still waiting for a refund. We will not be shopping with Soft Surroundings or their related companies in the future.

I am with the customer that wrote about
Soft Surroundings and Coldwater Creek. CC purchased Ss back at the end of 2023 I believe and since then BOTH companies have declined in quality and customer service. The majority of items seem to be on backorder which leads me to believe that they order them from their suppliers AFTER customers place an order. The last three orders I have placed within the last two months, one from Coldwater Creek and two from Soft Surroundings have all turned out to be backordered which I was NOT notified about and then the estimated ship dates were extended and they couldn't give me DEFINITE dates on when they would be shipped. The order from CC was for some heart pins and two turtlenecks which were advertised in a catalog I received at the beginning of January. I placed my order a week after receiving the catalog and two weeks after placing my order one of the tops was shipped with NO INFORMATION regarding the rest of my order. Of course they charge you for the FULL amount of the shipping that was based on the TOTAL amount of your purchase when they ship your first item(s). I called to find out what was going on with the rest of my order since no information was given only to find out the heart pins would not be shipped until AFTER Valentine's Day. So I canceled the rest of my order with CC. Previous to that order I had placed an order with SS and all three of those items had an estimated ship date that was just several days after I was looking at the site so I went ahead and ordered. Ten days later I had received NO INFORMATION regarding my order which should have been shipped and received by then only to be told there was a "new" estimated ship date that was ANOTHER weeks away. I canceled that order. Now I have placed a new order with a discount offered for the same items from SS as the previously canceled orders and am now going through another round of the items being on backorder with an estimated shipping date of today. I called today to find out if they were being shipped today and SS cannot tell me if they are being shipped today or not. Every person I have talked to in customer service is obviously in a different country and can only read back to me what I can read on my account regarding my order. The management of both CC and SS is an EPIC FAILURE!!! The quality of clothing, sizing charts are not consistent to the item shown, pertinent information on lengths of tops and inseam of pants not given, HORRIBLE CUSTOMER SERVICE and sky high shipping costs for what is being shipped. I called to get a length on a top and the inseam on tall sizes in denim jeans they so proudly advertised in an email and no one could answer those SIMPLE questions that customers need to know.

I purchased and returned an item last September. Since that time my checking account has been debited $16.99 a month for participating in their so called "rewards" program that I never signed up for. Apparently you get a free month trial when you purchase an item and then get charged a monthly fee. Buyer beware.