snuginteriors Arvostelua 

23
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Exceptional products and service. We have always had perfect service from snug interiors and their beds are excellent. It's a shame to see 2 unfair negative reviews (including one for a different comp... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This was our second purchase from the Snug interiors team and again they were so helpful and knowledgeable in helping us choose exactly the right mattress for our home. Delivery was seamless and every... Näytä lisää

Saanut 5/5 tähteä

Shona and her team are so helpful, I mean seriously helpful. There isn't much they dont know about beds and mattresses. I've only done business with them over the phone but the amount of time and effo... Näytä lisää

Saanut 5/5 tähteä

We have used Snug Interiors on several occasions even with the supply and delivery of a bed to France. Our latest order was for an Ottoman bed and Hypnos mattress which are both superb. Every... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Sängyt
  2. Vuodevaatteet
  3. Makuuhuoneen sisustus
  4. Patjamyymälä
  5. Sohvat

Yrityksen kirjoittama

snuginteriors is a long established supplier of beds, mattresses, bedding & furniture. We’ve searched across English counties, borders and beyond (as far as Europe!) to handpick and exclusively develop for you the most sumptuous and supportive beds, mattresses, bedding, furniture, sofa beds and many more unique soft furnishings and accessories to give your home an effortless style and make it a place like no other, where you can live, relax and sleep. We’re conveniently located off of the A3 within easy reach of Petersfield, Haslemere, Guildford, and Farnham. With free and easy parking, specialist knowledge and a large, relaxed environment to view our furniture and try the beds, why not come and visit us and get the service you deserve?


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

23 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(23)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I cannot praise Snug Interiors enough

I cannot praise Snug Interiors enough! I’ve never dealt with such kind and helpful staff. I bought a bed and the mattress was really not comfortable as I have many health issues. They went out of their way to get Hypnos to do an exchange despite the fact I was not entitled to one! I then ordered another base but changed my mind!!! They kindly cancelled it. Now bought another with them.
Nothing is too much trouble. All so knowledgeable and they really want to please their customers. I have to say it’s the best service I’ve ever experienced! On top of this their prices are cheaper than anywhere else.
I spoke with Meg, Clare and Grace on quite a few occasions. All were kind, understanding and incredibly helpful. I can recommend them highly. Brilliant service by wonderful friendly ladies.

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought a wonderful mattress…

I bought a wonderful mattress (visprung) from here last year. I found the staff to be helpful, kind and hugely likeable. Nothing was too much trouble and I received a further discount be calling them directly. I would buy from them as a preference and strongly recommend them. Kind regards Kirstie Tribe

24. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Choice and Service with VFM

Having undertaken some prior research we visited Snuginteriors and spoke with Meg.
She gave good advice and counsel and we tried numerous beds within the store settling on a Hypnos Origins 10 firm mattress and divan base with headboard.
The prices quoted were very competitive and the follow up service excellent.
The bed was delivered within a few weeks as they are made to order and we are so pleased with the comfort and quality of sleep.
We will return should we need further bedding etc and recommend this company without hesitation.
Thanks again to Meg and and Claire

18. syyskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you so much for your kind review. We are delighted you were pleased with the advise you received and that it led to you choosing the right bed to suit you - the Hypnos Wool Origins 10 is indeed a great choice! Thank you again for your kind words. We always love to receive feedback! We look forward to helping you when you're next in need, in the meantime, enjoy some wonderful sleep!

Best wishes,
Charlotte

Saanut 5/5 tähteä

Snug Interiors saved the day!

I realised two days before moving house that I hadn't organised a mattress underlay for my new bed. Snug Interiors had exactly what I was looking for in stock and despatched it for next day delivery. Communication was excellent - very clear - and they even included a lovely handwritten note in the parcel. Highly recommend.

9. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you so much for taking the time to review your shopping experience with others - we are delighted we were able to "save the day!" and hope your house move went well and you are now all settled and enjoying your new home. We're here whenever you need us next!

Thanks again.

Kind regards,


Charlotte

Saanut 5/5 tähteä

Very good communication

Very good communication, delivery on time in the west coast of Scotland !!. Excellent service that's hard to find these days Thanks

2. lokakuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

We are delighted to receive your 5-star review, thank you very much. We are really pleased we could help you with the purchase of your new Vispring Bedstead Supreme Mattress and further bedding items, and that our 2-man delivery service to your remote location in Scotland was hassle free, as always intended for our customers! Enjoy your lovely new mattress and please don't hesitate to reach out if we can help you again.

Kind regards,
snuginteriors

Saanut 5/5 tähteä

After a stressful 24hrs being let down…

After a stressful 24hrs being let down by what we thought were a reputable national company and on the hunt for a solution that didn’t involve sleeping on the floor we came across Snug Interiors. We spoke to Meg on the phone and she was so sweet and extremely helpful. Whilst no solution short of a miracle will help us immediately she was so kind, sweet and helpful. The superb customer service and kindness on the phone convinced me that snug was a business that I wanted to place my order with. My total order is hugely less than I would have paid from the awful high street brand I’ll never purchase from again. HIGHLY recommend snug so far and can’t wait to receive my good nights sleep! THANKYOU Meg

4. kesäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

We are delighted to receive your review of your experience so far with snuginteriors, thank you very much. It was really great to speak with you earlier in the week and I'm so pleased we can help. Our team strive to offer a personal service throughout the whole production process as well as after delivery, so please don't hesitate to reach out if there is anything more we can do to help. Many thanks, Meg

Saanut 5/5 tähteä

Exceptional products and service

Exceptional products and service. We have always had perfect service from snug interiors and their beds are excellent. It's a shame to see 2 unfair negative reviews (including one for a different company entirely in the US!!) dragging down their score - this really doesn’t paint a fair picture from our experience. We’ve shopped with them for years and the service is always spot on. Take a look at their Google and Feefo reviews! Thanks snuginteriors!

6. tammikuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you, that's exceptionally kind. Customer service really is so important to us and we are dedicated to providing the very best experience for all of our customers. We appreciate you sharing your views with others, as an independent business, this means a lot. We look forward to helping you again soon!

Best wishes,
Charlotte

Saanut 5/5 tähteä

Perfect advice; perfect delivery; perfect bed!Happy customer

We have used Snug Interiors on several occasions even with the supply and delivery of a bed to France.
Our latest order was for an Ottoman bed and Hypnos mattress which are both superb.
Every time the service, advice and quality of products
whether it be a bed, duvet or linen has been simply perfect.
Shona, Charlotte and their team have a true in depth knowledge of their products which is vitally important when choosing something as important as a bed and mattress.
Well done and thank you!

9. huhtikuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you so much for coming back to snuginteriors for your next bed.
We really appreciate your continued loyalty and your kind comments surrounding our service and the team. Making things easy for our customers is of utmost importance to us all at snuginteriors, so we're pleased we got it spot on again. We hope your family and guests enjoy this new bed. Take care.

Best wishes,
Charlotte

Saanut 5/5 tähteä

Love Snug Interiors & their pillows

After having such a great experience at Snug Interiors when I bought my bed I went back to them when I needed pillows. I purchased the Breathe pillows from the Fine Bedding Company. They are by far the best pillows I have ever owned. Super happy and will be back to Snug Interiors when I need anything else.

28. maaliskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you so much for taking the time to leave a lovely review. We really appreciate it, and we're even happier you came back to snuginteriors to indulge in some new pillows to pair with the bed you kindly bought from us. We love the Breathe Pillows too, such a great choice. Enjoy, and we look forward to helping you again in the future. Thank you again.

Best wishes,
Charlotte

Saanut 5/5 tähteä

Fantastic service!

This is my second purchase from this wonderful, independent bed shop. The customer service I received was excellent, thank you so much Shona and Charlotte.
My mattress is wonderful, it is like sleeping on a cloud! The delivery service was also superb and I was kept up to date on a regular basis.
Thank you so much for an excellent product and service.

15. helmikuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you so much for taking the time to review your shopping experience with snuginteriors. We're really grateful for your kind words and also your loyalty. It means a lot to us as an independent business and it is always so nice seeing, and hearing from, regular customers! We're delighted you're sleeping so well, after all that is our main goal. Take care, and speak to you soon.

Best wishes,
Charlotte

Saanut 1/5 tähteä

Item delivered To Wrong Address In a Different State

After a month of no updates and several emails where I received zero responses, my order was delivered to an address in Saginaw Michigan. I live in Charlotte NC. I entered my home address as the shipping address. No clue how and why my order ended up in Michigan. I sent an email about this and still no response. I rated a one star because I couldn’t leave a zero star rating.

27. helmikuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thanks for your review, however I'm afraid that you have reached out to the wrong company. We are snuginteriors, based in the UK, and do not export to the USA. We therefore have not had an order from you, or received any follow up emails. We wish you the best in contacting the firm you did place the order with.

Kind regards,
Charlotte

Saanut 1/5 tähteä

Snug Interiors mattress complaint

We Purchased a Hypnos Origins 10 mattress 6 months ago from Snug Interiors. It has dipped considerably in this time and is giving little support. We have turned and rotated the mattress as suggested. It is described as a firmer mattress but in reality is very soft. An Independent technician did come out and check the mattress and to our total amazement he passed it as okay and firm. (It is 100% not a firm mattress in our opinion)
After multiple discussions and emails with Snug Interiors explaining to them that in their website description, there was no mention of this mattress being in anyway soft or a mattress that you sink into when lying on it.
They have totally denied any responsibility for the misleading description of this mattress. The cost of the mattress was in excess of £1500 and does not provide the support level as firmer as described.
They have however indicated they would be prepared to offer a discount if we wished to purchase another mattress from them, which we find very insulting and dismissive.
We feel that we have been totally mislead and the Company failed to take any responsibility for the failings of their website.
This Company remarked to us in their email “from your comments we will look into how our website can be improved to better advise the feel in comfort”. They then claim no responsibility for selling us a mattress that does not match their website description!!!!
As a regular internet purchaser, we wholly trust and rely on a providers description of an item, which in this case we feel have been totally let down.

18. elokuuta 2023
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Dear Mr Jordan,

We are sorry you felt the need to leave a 1-star review. For the benefit of other readers, we would like to address your points and re-clarify what we discussed over the phone and on email at length to provide a fair and honest response.

We pride ourselves on providing excellent customer service as you can see through the rest of our reviews (1000+ 5 star feefo reviews, including exclusively 5 star reviews on this specific product) so of course we were very disappointed to hear that you were not happy with the mattress that you bought online. As soon as you notified us of this, 5.5 months after delivery, we immediately arranged for an independent inspection to ensure that the mattress conformed to the specification that you had ordered and the correct level of support was being provided. The mattress did indeed pass the inspection and was found to be fully supportive with no fault. Settlement of upholstery was in line with tolerance for natural settlement.

You ordered the mattress in the “firmer” spring tension, which is designed to be firmer than the medium spring tension equivalent for that model. No where in the product description of this product do we describe it to be a firm or orthopedic style mattress, which is terminology used in our firm Orthos Support Collection. The firmer spring tension, as stated on our product listing, is combined with deep, generous layers of wool and natural latex, both components which are highly responsive to touch. Wool is soft and latex is spongy. The effects of these components have just as much impact on the overall feel as the spring tension, which we feel you didn’t understand or were not aware of, ahead of placing your order. Our website listing does state that it provides “cushioning” and is “generously upholstered.”

We refute that we have been misleading with our product description. We take any complaint very seriously, so as part of our investigation we also sought further clarification from Hypnos, the manufacturer, to ensure that we did everything on our side to fully address your complaint, they too confirmed that we have advertised the product correctly.

Choosing a mattress is a very personal thing and comfort is subjective. We explained that the mattress will support all body types, (and was found to be fully supportive), but that it will provide a different feel to different people due to no two bodies being the same, for instance a heavier person will engage the springs more and lie deeper into the cushioning, whereas a lighter person will not engage the springs as much so will be more on top of the mattress.

Unfortunately it seems that you were seeking something that was closer aligned to a firm orthopedic feel and have misunderstood the specification in your selection and the effects of the wool and latex to the overall feel.

We do encourage any of our customers to reach out ahead of placing an order if they are in any way unsure of the feel, the terminology used in the description or the components used. If this were the case, we would have happily taken you through it in detail, asking various questions to ascertain whether this mattress was indeed right for you and aligned with your preferences and expectations.

We are sorry again that you have been aggrieved by this situation, we really don’t want any of our customers to be unhappy, however we do firmly believe that we have not been misleading in our product description and for this reason we cannot take any further action. We offered you a discount off a new mattress as a gesture of goodwill if you wanted to reselect a mattress that was better suited to your needs, this was in no way intended to insult.

Yours sincerely,
Charlotte Symondson

Saanut 5/5 tähteä

Great experience

I wanted to leave a review as we had a great experience with Snug Interiors who we recently purchased a bed and mattress from.

The customer service we received from the team was superb, with them providing advice for what mattress they thought would suit us based on our needs, answering our (multiple) questions promptly and keeping us updated on delivery throughout. Their knowledge on beds/mattresses is second to none and the service felt very personal.

The bed and mattress arrived a few weeks ago and I can happily say that this is the most comfortable bed we've ever had.

I strongly recommend Snug Interiors for anyone wanting a great experience and product.

23. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Seamless end to end customer experience

We bought our second bed from Snug Interiors recently and as always it was a seamless experience.

They really guided us through the process of choosing the right bed for us and the room. Buying a bed can be an overwhelming experience, given the array of options on the market, but with their wealth of knowledge and patient staff they make the buying experience a pleasure. The bed is also delivered, taken up to the room and put together, which makes a huge difference.

I cannot recommend Snug Interiors enough!

14. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Poor experience

After contacting Snug-Interiors as to issues with my mattress I feel I was asked a number of questions that I think were inappropriate. It appears to me that the company are doing or saying anything they can to avoid their responsibilities.

2. joulukuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä snuginteriors

Thank you for your feedback. We are very sorry to hear that you are disappointed with our service and felt that we were asking inappropriate questions. In order for us to establish whether the issue you were experiencing was due to a fault or comfort issue, there are a series of questions we have to ask to determine the best way to proceed. These include questions such as asking the size of the gap between the slats, whether there is 1 or 2 people sleeping in the bed, the turning of the mattress and the weight of the person using the mattress (making sure they are getting the right level of support for their body). We appreciate some of these questions are personal, however so to is choosing a mattress and these are questions we must ask to ensure the best outcome for any one of our customers. In your case, as you were aware, we were arranging for a technician to come out and inspect the mattress. In the meantime if you would like to speak about your concerns any further, we are always here to discuss any questions you might have. We do take all feedback very seriously and are sorry again that you were not happy with the questions we needed to ask. With kind regards, Charlotte

Saanut 5/5 tähteä

We absolutely love our new mattress

We absolutely love our new mattress, it’s just so comfortable. Thanks to Shona and the team for helping us choose it - so friendly, helpful and knowledgeable. Overall excellent service, we would highly recommend snug interiors

27. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wonderful experience with snug interiors

I had a fantastic experience with snug interiors, the friendly and knowledgable sales team were wonderful to deal with. The delivery was prompt and efficient.
And the bed and mattress themselves are lovely and so comfortable. I would definitely highly recommend!

23. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Hotel luxury at home!

This was our second purchase from the Snug interiors team and again they were so helpful and knowledgeable in helping us choose exactly the right mattress for our home. Delivery was seamless and everything was assembled there and then for us in our spare bedroom. Since we've had the mattress, our guests have all said it feels like hotel luxury!

8. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service when a repair needed

Ordered a divan and was kept up to date with delivery all the way, then arrived with a lovely couple of guys who put it together for us. However, when it arrived there was a tear in the base fabric. I took photos and sent them to Snug Interiors with an email, I got an immediate phone call back saying they were dealing with the problem and would get back to me. The solution was a repair by an experienced upholsterer who would fit a new cloth on the bottom. All arranged for a time that suited me and the guy came and did the repair as expected. Absolutely excellent service all the way through, I have no hesitation in recommending the helpful, friendly customer focused company.

26. maaliskuuta 2022
Oma-aloitteinen arvostelu

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