SnappCar Arvostelua 

Héél handig! Super goede ervaring!

Good app and good platform

Afgelopen weken een auto gehuurd bij snappcar en dat ging verder prima. Tot ik een boete heb gereden van 59 euro, nou ja kan gebeuren, maar dat doen de oplichters die maken er 79 van, omdat ze het nodig vinden om 20 euro administratiekosten de rekenen, ik maak bezwaar en dreigen ze meteen met een incassobureau, met ander woordenb NOOIT meer een auto bij ze huren en die 20 euro betaal ik never.

Car was really nice i drove to Germany fron Netherlands, had very nice trip, Hazel free, host is really friendly, suggest strongly this car, thank you.

Communication is with een AI application and eventually after you are totally frustrated you are asked if you want contact with a human. You say yes and you can't get past 'what is your booking number' I don't have that as my problem is about the 10 euros verification fee (most organisations do this with 1 cent) before booking anything. I needed to pay the 10 euros to be able to see what the final charge would be for a car. I thought that I might need a car last minute as my daughter is ill and she lives quite far away. She had to go to hospital and we didn't know how to get her there. Eventually someone else could take her this time. I'm 67 and haven't driven for a while so I decided not to rent at all. It says nowhere that the verification fee cannot be refunded if you don't use the platform (NB my telephone is set to English) and I checked all parts of the app before messaging them last night. I am so sick of all the automated replies that look initially as if they are personal and sympathetic. Also, like someone else here, I made my account and got a mail to welcome me and when I wanted to log in I kept getting the message that my email didn't exist or just nothing. No mails in my spam either. Had to make a new one with another email address. Give me one good reason why I would want to use this organisation? I'm sure there will be people who have found a match with a car owner that they are happy with and have good experiences with them.

8 June. Someone reacted. I had to delete my account to get my money back and I now have my money back

Very disappointing experience with SnappCar.
I rented a car for two days and everything went smoothly during the rental. Before returning the vehicle, I filled up the fuel tank exactly as required by the rental agreement. Refueling was the last thing I did before returning the car, approximately 20 minutes before checkout.
Despite this, I later received a notification from SnappCar stating that €50 would be charged because the car was allegedly returned with insufficient fuel. I replied to the customer support email and provided the bank transaction showing a €47.15 fuel payment made 20 minutes before checkout (unfortunately I did not think of keeping the receipt).
Instead of investigating the discrepancy, support simply sent me a checkout report claiming the vehicle was returned with 53% fuel and referred to data from the keyless system. There was no meaningful consideration of the evidence I provided. I also contacted the car owner through the app but received no response.
As a result, I am being charged approximately €70 (€50 plus service fee), despite following the rental conditions and providing proof that I refueled the car before returning it.
This experience has left me with very little confidence in SnappCar's dispute resolution process. If you use this service, I strongly recommend keeping all fuel receipts and taking clear photos of the fuel gauge immediately before checkout. It may be the only way to protect yourself if the system reports incorrect information.
Unfortunately, this will be my last time using SnappCar.

Super en easy

Het was goede ervaring met snappcar.

Snel en makkelijk boeken geen poespas en heel belangrijk geen hoge borg hoeven betalen 💰
Prima autobus gehuurd duidelijke foto’s je weet wat je krijgt, vriendelijk te woord gestaan door de eigenaar of alles goed is verlopen.
Ik ben zeer tevreden, als ik weer een busje nodig ben doe ik dat zeker via snappcar.

Met vriendelijke groet,
Dhr Ferwerda (Hoogkerk)

First time using it. Easy and intuitive use. No problems

Easy check in and check out.
A very neat car. A nice car for an affordable price. Definitely recommended, and I will certainly use it again.

Snel geregeld. Goede service. Remmen piepen wel

Geweldig! Heel fijn om een bus via SnappCar te huren. Echt een aanrader.

Goed platform om je auto aan te bieden. Helaas hebben ze pas geleden de voorwaardes aangepast waardoor het voor het verhuren een stuk minder prettig is geworden. Indien je auto geboekt is en je wilt als verhuurder annuleren, krijg je altijd een boete van minimaal € 20,00. Je kunt huurders niet weigeren indien je keyless systeem hebt waar je ook nog € 30,00 p/m voor betaald. Als verhuurder kom je qua rechten op de 2e plaats. Indien je niet wilt dat de huurder je auto mee neemt naar het buitenland, is er totaal geen controle op vanuit SnappCar.

Everything goes fine until the moment you actually need support, and that's where it falls apart.

There's no way to reach a real person. You only get a bot that repeats the same line over and over, no matter what you ask. When you're stuck in a genuinely inconvenient situation and need help fast, it's incredibly frustrating.

Their website promises immediate help for active bookings. That's simply not true. You're left listening to the bot and waiting hours for a human to get back to you, and when one finally does, they ask you to repeat everything you already explained to the bot.

It's an illogical way to run support. When something goes wrong, you're essentially on your own. Hugely frustrating, and exactly the kind of thing that matters most when you're relying on the service.

Very nice service