Smiths Motor Group Arvostelua 

I bought a vehicle from Smith's Peterborough and if this review was based on the sale, it might be different. One year on and it's time for a service. To start, booking online mentions service for EV starts at £159. (According to staff, it's actually £179 because they can set their own price) I was told £209 on the day so I went with it expecting that meant a major service. Waiting in their showroom for it to be done, I get a text telling me of a perished tyre and brake pads down to 5mm all needing to be replaced. I decline. I've only added around 6000 miles since buying the car. It pretty much came from them in that condition which they might have seen on their pre sales check that they do. In the service book, I see they've carried out a minor service. No checks on the suspension or any linkages. No check on equipment supplied instead of a spare wheel. Under that heading on their report, all they state is "Boot Full". The boot was most definitely not full and they couldn't be bothered or didn't know. A battery report should be included. It was not. Various other problems discovered also. I have sent several messages to the Service Manager only for my messages to go unanswered. I was told they are not EV specialists, so why would they take on the work? I feel ripped off and fobbed off. I certainly believe in the following "Fool me once, shame on you. Fool me twice, shame on me." You'll not be seeing me to service the vehicle again unless there is a drastic change.

EDIT in response to reply

Thank you for the refund of the extra money taken. The "service" that was carried out on the vehicle could have been done by anyone with eyes and a set of vernier calipers. I still have no battery report (I suspect staff just glanced at the battery health indicator in the vehicle). I don't know the health of any linkages or the steering system or suspension as none of that was included as it should have been. If you were going to mention the tyres were perished, you might have mentioned all 4 as supplied with the vehicle as they all were slightly perished. Only two were mentioned and quoted for.

Brought myself a Megane mk 4 GT Nav with low mileage and great condition. Managed to get the car in less than a week after test driving. Great experience, friendly staff.

I am very pleased with the service and the staff are so friendly and helpful. The work carried out is of a very high standard. Punctual service followed by a complimentary clean. Thank you

I brought a nissan qashqai plus 2 from smiths nissan in Peterborough, Daniel the sales man agreed to have all advisory on the mot fixed and gave me a clean mot however after car making noises I took it to an independent garage and they hadn't fixed 3 of the advisories but took them off the mot and have said there's nothing they can do about it. Absolutely terrible customer service and dis honesty from them.

I can't give enough praise to Smiths Nissan, on the purchase of my new van I was kept informed all the way through, Chris the salesman went above and beyond to help me, and he for sure is an asset to the company for his professionalism, helping attitude and complete customer satisfaction focused mindset, this is one of the easiest and best car dealerships I have ever dealt with and can't recommend them enough, don't hesitate, smiths Nissan deserve 100 / 100

Tim was brilliant from start of sales to finish! He answered any questions, wasn’t pushy like some car salesmen. Thank you Tim :) x

Bought my new Renault from Smith’s Renault Peterborough salesman Angus Ray was excellent helping me and got good price February 22 together with excellent service from Abbie Savage and service team 1 year later February 23thank you i will be back

Graham Sworder

This is the second time we have purchased a car through Smiths and as the last time the experience was great. We was dealt with by Joe who was professional and his customer service was amazing. He kept us upto date every step of the way. Spoke to us in depth about the car and catered to our ever need. That man deserves a pay rise. Will 100% be back in the future. Thanks Joe you are a shinning star. Mr and Mrs Howard

Went to smith’s Nissan today and purchased a new Nissan Juke from Chris Milner and everything was great,nothing was to much trouble and Chris explained everything to us in great detail,would definitely use again and I can thoroughly recommend,david

After a few bad experiences with buying a used car we went to Smiths Renault at Peterborough. Oh how we wished we had gone here first. We booked an appointment with Tony and from start to finish he was amazing. Left us to look at the car we were viewing. Wasn’t at all pushy and was very helpful and knowledgeable. All the used cars were spotless and immaculate. Hence we purchased the car. Tony was fantastic and we would highly recommend him and Smith’s Renault. We’re thrilled with the car and have already told friends about our fabulous experience. Thank you Tony 😊

Just bought a 2020 Insignia. Craig was a terrific salesman, not pushy, just helpful and informative. The whole process was relaxed and any questions answered quickly. Buying from Smiths was a very professional experience, all paperwork was sorted with no difficulties and the car was beautifully valeted on my collection. The Insignia is absolutely fantastic to drive, a very underrated car in my opinion, brilliant value for money. I will be back to Smiths again in the future for my next Vauxhall, so far I am impressed with the manufacturer, the car, the sales people and the company. Top job, highly recommended.

Reserved a Nissan Juke on the basis of great sound in the car, rear sound on test drive wasn’t working - assured this wasn’t usual and would be investigated now told that substandard sound in rear speakers is ‘normal’. Reiterated that not happy with quality of sound and therefore no longer want to purchase , dealer refuses to return deposit despite having a record of its importance!! Was assured when paying deposit that it would be fully refunded with no quibble guarantee and that if I wasn’t happy this would be returned to me.
To add insult to injury I was called a liar by salesperson even though the speaker issue was documented while my wife was present, all whilst other customers were on site. Absolutely shocking and offensive and no apology offered!!
Think twice before dealing with immoral dealership
Awaiting contact from a manager to complain….
WOW your response is yet another demonstration that you have misinterpreted the situation and have made comments that are yet again factually incorrect and question my integrity which is insulting.
If you bother to communicate with me like I’ve requested on more than one occasion, I can go through this in more detail and provide evidence to support my position, yet again I’m still waiting for you to contact me directly to discuss yet you claim to pride yourself on our customer service.

DON'T GIVE THEM A DEPOSIT, YOU WON'T GET IT BACK!!!
Deposit not refunded despite being told on the phone it was no quibble 100% refundable and having an email from Tony saying that the manager WOULD do so. Now I have the extra cost and hassle of having to take Smith's Dacia to the Small Claims court. Not what I need when my father is in hospital and the reason why I couldn't go ahead with the purchase.
My emails are now veing ignored and still no refund.

I am a salesperson by profession so tend to be a 'little' impatient when dealing with sales professionals who let the side down. However, I also believe in sharing the love when I have a positive sales experience. I have bought (waiting on delivery) a Vauxhall eMokka from the Smiths Motorgroup Ilkeston branch. I have dealt with both Lloyd and Glen and have been so impressed with their knowledge, professionalism, and their genuine interest in providing the right products and services for their customers. I wasn't rushed, pressured or patronised, in fact the very opposite: I was listened to and engaged with throughout the whole process.
I highly recommend this family run business.

Matt Peebles made our purchase of a kadjar enjoyable, relaxing and informative, I can’t praise him enough as had several bad experiences from other dealerships in the past!
The car was presented beautifully and he made sure we were aware of all the gadgets and gizmos before we drove away.
Thank you Matt and Renault for everything, I would certainly purchase from them again
It was so nice not to deal with someone just interested in getting a sale and extended insurances!
Very professional Matt thanks again

I have had a really horrible experience from Nissan Uk and Smith's regarding a brand new Nissan Juke (AE22ZFF) which was delivered to my property on the 14/03/2022 by a delivery driver, who drove 318 miles from Peterborough to Scotland, Keys were handed over and car was left overnight until my wife went to get petrol which was 2 miles away, She contacted me saying the car would not go into first gear and had to put it into second before it would go into first gear, She eventually got home after filling the Nissan Juke, which she completed 4 miles, the car was parked up and she refused to drive it saying, there something not right with the gear box.
I contacted Smiths first thing on the 15/03/2022 and was told to contact the RAC, which it took 7 hours to attend, the mechanic could not get it into first and said the car was "too new" for him to try and repair!.
and off he went, i was shocked, i immediately again contacted Smiths and they said they would get a courtesy car out that evening from the RAC, i waited until 19.30 that evening and contacted the RAC who stated that they would not be supplying a courtesy vehicle as they never had a job number.(We were left without a vehicle that my wife required to get to her work)
Next day again we contacted Smiths, who put us in contact with Nissan GB, who said that the car would be getting uplifted from our home address and taken to Macklin motors in Glasgow, this happened. We were told Enterprise would supply us with a courtesy vehicle that day (Tuesday), they contacted us and said the earliest they could supply a vehicle would be the "Saturday", i was totally shocked, also stating my wife needed a vehicle to get her to work (not interested). i told this to Nissan GB and they responded that was the best they could do. So now my wife had to put in a weeks holiday.
Macklin motors where the car was taken to phoned us on the Tuesday and said the "Earliest" they would be able to look at the car would be at least 3 WEEKS.(Remembering this is a brand new car)
I contacted Smiths/Nissan UK and told them i was not happy with the service i was getting and wanted to cancel my contract with them.
Maymouna from Nissan GB, stated this would be a long and drawn out process and could take weeks as they need to investigate all issues before making there judgement.
I told her that i was well within my rights to cancel as the vehicle is faulty as i had only received the vehicle 3 days ago (Law states you have up to 14 days to cancel please remember this)
Again i got onto Smiths NISSAN Peterborough,and they said that they would get onto NISSAN finance as they seen all the hassle i was going through. On the Friday NISSAN FINANCE called and within 5 minutes my agreement was cancelled. Maymouna from NISSAN GB, tried the "bully boy" tactics to try and get me to keep a faulty vehicle, also saying that they would give me a 2 year free servicing pack as a good will gesture, I told her what use is it if i've not got a NISSAN JUKE? Over the next day or 2,Smiths called me and said to me! do you think the NISSAN JUKE (AE22ZFF) would be ok to drive back down to Peterborough? full knowing this vehicle has yet to be looked at to determine what was the issue with why the vehicle could not get into first gear, Driver picked up the vehicle from Glasgow on the 21/03/2022 and drove back to Peterborough, with a distance over 318 miles. Over the last couple of weeks ive been emailing NISSAN GB and SMITHS stating i have been left without a car and out of pocket with this horrendous experience, wife had to take a weeks holiday, put £50.00 of fuel in the car i never used (driver got a free drive down to Peterborough at my expense) also was penalised for cancelling my insurance, bought new mats for car.
This week i received an email from Maymouna NISSAN GB, stating "on this occasion" NISSAN GB could not offer any compensation. Since that email, SMITHS and NISSAN GB have ignored ALL EMAILS, these were emailed to SMITHS employees David Slevin and Darran Foot, ( I would like to add Darran foot is the ONLY person who has tried to help me get this situation resolved, And at every time he has contacted me through either email or telephone call.) NISSAN GB have ignored me. The best thing i have got is ALL correspondence relating to this horrible experience, this would have been my 4th NISSAN JUKE as stated to NISSAN GB, bottom line, all of the above are not interested in the working person, they put profits before customer services, and when something goes wrong, they ditch you. What a shameful company that can do this. Pity the poor person that receives what they think is a NEW CAR. This could have been dealt with so much easier than to leave me high and dry and out of pocket (as stated all emails that have been sent and received by Nissan GB and Smiths Peterborough will be kept for future reference) Really look forward to your reply.

I have just purchased a new Renault Arkana from Smiths cars and the service I received from Angus and the staff was excellent.
I would like to recommend them should you wish to buy a car new or second hand.
The Arkana is a superb addition to the Renault range and is a joy to drive.

Having been a customer of Renault since 2004, brought my 1st car from Smiths. This was the last time I brought from them. They have always been far more expensive with shocking trade in prices than the other Renault garages around this area.

That said as i live and work close by i have used them for service and warranty work. Everything is all TOO much effort for them. Service manager even states “you didn’t buy from us so maybe go back to selling dealer” With an attitude like this from senior management it’s not surprising that staff seem to go out their way to make things difficult. Then when you have warranty work done they then mislead Renault to thinking the fault was fixed on the 1st attempt not the 4th. On being investigated, apparently they was confused and agreed it wasn’t fixed 1st time. As for yearly servicing, they always take forever (when waiting,3hrs for a 1st service with a working time of less than an hour) Constantly try upselling items that you don’t really need wiper blades,key battery etc.

All in all i would avoid this dealership, unfortunately they are the only option within a 30 mile radius for me to get warranty work. That said i think it a better option to travel and get work and servicing done elsewhere.

I wouldn’t recommend Smiths Renault for service or sales, unless you really don’t like someone 😉

EDIT…….

In response to Smiths reply.

I have the evidence to prove what is contained within their response to be false. It’s yet another clear example of how they treat customers, clearly trading on past awards and not looking to improve or evolve.

No apology no nothing.

My wife and I called into your Hyundai dealership having been very disappointed with our appointment at your Nissan dealership. At Hyundai we were dealt with efficiently and professionally and ended up buying a brand new Tuscan from James. The service was first class with all our questions answered and we left very happy.
The correspondence between sales and collection days was first class and easy to understand again James being very efficient.
On collection day we were dealt with very efficiently with the vehicle ready and we were taken through all the functions very well without being rushed.
In all the years of buying cars this has to be one of the best experiences we have had.

Excellent service. Sold my mx5 to smiths and the whole process was fast and excellent. Highly recommend