Sky Parking Services Arvostelua 

239
•
TrustScore 2/5 tähteä

2,1

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

On the return journey to Bristol Airport we called skypark as instructed. They were unprepared, didn’t have enough drivers and we had to wait 1.5 hours before our car arrived. This was after 6 phone c... Näytä lisää

Saanut 1/5 tähteä

I wrote an email to BristolSkyPark, asking if my car would be left in a field, or parked in a secure compound. For some reason, they won't answer my question. For that reason, I will use the official... Näytä lisää

Saanut 1/5 tähteä

Awful don't use this service the van was old and smelly the driver useless and hard to understand when he talked. Dropped us off and mumbled to pick us up at same place on return arrival. Our return f... Näytä lisää

Saanut 4/5 tähteä

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkatoimisto
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  3. Pysäköintialue

Erilaisten ulkoisten lähteiden tuottama tieto

We compare airport parking and lounges at all major UK airports.


Yhteystiedot

2,1

Välttävä

TrustScore 2/5 tähteä

239 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,1

Kaikki arvostelut

(239)

15 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Super helpful staff

Super helpful staff, I made a huge error on my booking and they resolved it promptly and without any hassle. Really appreciate the great customer service 😊

20. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Glad to help and appreciate the great review.

Saanut 1/5 tähteä

Missing Car Key fob and scratches!!

Booked meet and greet when
picking up car:
claiming that the drivers are professionals but:
- there was no case on the key where you can unlock lock car - driver has no idea where and what it was, leading the parking costing £20.00 more than needed
- Scratches on car when delivered
- never had issues before but was told car had to be jump started when delivered?
when advised the delivery driver he was clueless on missing key but unsure why one would remove it?? had to drive back 57miles by being told someone will call you and that no missing case was able to be found.
Wouldn’t use again - plenty others around who will be more safer and reliable!
Awaiting for response from company…

18. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Hi Nicky,

I'm sorry to hear about the issues you've experienced with your booking.

Sky Parking Services functions as a booking agent and does not possess or manage any car parks or parking services. I apologise, but your complaint and this review are misdirected towards the incorrect company. It is advised to address your concerns directly with the operator involved.

We can certainly assist you with contacting the operator and will provide all of the information and contact details you require.

A member of our team will be in touch via email to offer assistance.

Saanut 5/5 tähteä

Above and beyond service

We booked through Sky Parking Services and it was so simple, however our flight time changed which left us without a lounge at our desired time, SPS did everything they could to help but the lounge was just booked up for our new times. The customer service we received was above and beyond……especially on a Saturday!!! I will 100% be using these again. Whoever I was in contact with from SPS……..thank you for your help.

17. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Happy we could help Kelly. Thanks for great review.

Saanut 5/5 tähteä

Fantastic quick response 😁

Fantastic quick response 😁
I mistakenly booked my car three days short of my holiday, I got in touch through email and within the hour I had my dates changed only at the cost of £6
thank you saved me £24 👍

12. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Thanks for the review, Shona. Glad we could help :-)

Saanut 5/5 tähteä

Faultless from start to finish

Faultless from start to finish, great service and communications, our whole family have used these folks for years now... And will continue to do so, thank you Sky Parking Services.

1. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Great to have your very welcome comments Ian. Many thanks.

Saanut 5/5 tähteä

Great Service and Very Helpful

Very helpful and responded quickly to my query. The team were friendly in all communications. Would recommend.

4. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Thank you for your review, Amy. Very much appreciated.

Saanut 5/5 tähteä

Customer service was seamless in…

Customer service was seamless in dealing with my issue an issue I caused by booking the wrong thing. It was changed for me with no problems at all excellent service.

6. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Thanks Barry, glad all sorted for you.

Saanut 5/5 tähteä

Booked meet & greet parking with this…

Booked meet & greet parking with this company and entered the wrong time on form, emailed them that day, they replied straight away and changed all the details for me no problem. amazing service 👍

5. kesäkuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

A big thanks Karen very much appreciated.

Saanut 5/5 tähteä

Excellent service

Excellent service, very easy to use and compare what I needed for our little getaway. I got a excellent discount too. Will definitely be recommending them to all my friends and family.

26. toukokuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Thanks Claire appreciated.

Saanut 1/5 tähteä

So disappointed

I booked Manchester airport escape lounge tickets for 2 of us last Monday May 8th. It was a surprise for my husbands birthday as we could not normally afford to use it. On arrival to the lounge they checked my booking and said there was no record of it at all so turned us away! I have emailed and emailed the company but received no help and we are so out of pocket now as we had to buy food and drink in the airport. It ruined our couple of days away. Very disappointed

8. toukokuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Hi Gemma, I'm sorry to hear that the lounge was unable to find your booking on the day. I can confirm that your booking was live and valid and we have already paid the lounge for your service. It appears that the issue was on their end and you definitely should not have been turned away.

I can see from our records that we have responded to your enquiry and are already underway with processing your refund and investigating with the supplier.

Sky Parking Services acts as a booking agent, not the service provider. We do our very best to provide the best prices and work on your behalf when issues arise.

It is very disappointing and disheartening to see an unfair 1-star review from you so soon after receiving notification from our team that we are looking in to this.

Saanut 4/5 tähteä

Great stuff

Well, well, well, looks like someone at Sky Parking Services knows how to run a tight ship. I parked my car there and everything went as smooth as a freshly buttered slide. I mean, I didn't even have time to finish my bag of popcorn before they had whisked my car away to its parking spot. And when I came back to pick it up, it was waiting for me like a loyal dog, ready to hit the road. Kudos to Sky Parking Services for making parking less of a headache and more of a joyride!

13. huhtikuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Very big thanks for the praise David. discount code emailed.

Saanut 5/5 tähteä

Quick and easy.

On point with all information I needed for my pending booking when I emailed.
No phone available but seems to be the norm these days. Very satisfied.

3. toukokuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Many thanks Barbara. Please let us know how your booking goes.

Saanut 1/5 tähteä

Awful

Awful, do not use. Flight was early morning, phoned 30 minutes before arrival, then waited over an hour to be picked up, people on the phone kept putting the phone down on me and were rude and obnoxious, thankfully didn’t miss our flight but it was an awful start to our holiday. Never again. 10th April 2023 Manchester Airport.

10. huhtikuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Hi Elaine, hoping you left complaint with the service provider at Manchester Airport where you had the problem.
Terms and conditions
Can't assist via Trustpilot Elaine.
We are a website we don't handle the cars or answer the mobiles at the airport this will be the parking service provider at Manchester airport and you will have called a specific number provided.
Complaints go to the car park not the comparison site.






Saanut 1/5 tähteä

FRAUD ALERT - Extremely disappointed with Skyparking.co.uk - fraudulent business practices and non-existent customer service

I am extremely disappointed with my experience with Skyparking.co.uk. Despite booking a 4-day parking service at Birmingham International Station and paying in advance, I was unable to use the service as the contact information provided by the company was non-existent. The telephone numbers provided, 08393531338 and 0330 1133 200, did not connect me to any valid line, and my email to the company went unanswered.

This is an unacceptable level of customer service, and I strongly suspect that Skyparking.co.uk is operating a fraudulent business. It is alarming that they are able to accept payments and make bookings without providing valid contact information or responding to customer inquiries.

I urge anyone considering using Skyparking.co.uk to exercise caution and consider alternative parking options. I also encourage those who have had similar experiences to report them to the relevant authorities to prevent others from falling victim to this type of scam.

In conclusion, my experience with Skyparking.co.uk was a complete letdown, and I would advise others to avoid this company at all costs.

29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Wrong company Kuldeep Birmingham International Station ???

The only Fraud here is you Kuldeep complete fabrication.

Saanut 3/5 tähteä

Update - Now Sorted - Customer Service Issues

EDIT: credit where credits due, when my emails were found it was sorted within 5 minutes, can’t fault that! Rating amended!

I have emailed twice to amend the booking for the airport lounge but no-one has entertained either email.

And this includes the ‘contact us’ on the website.

As per a previous review there’s no contact number either!

It wasn’t an error of mine, the airline changed the flight time but changing the lounge time is becoming impossible!

It’s a reasonable request but I can’t get hold of anyone to change it!

Happy to amend this review when sorted but currently exercise caution when booking, if you come into problems you cannot get hold of anyone at Sky Parking Services to fix your issue!

25. helmikuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Your amendment request has be actioned Barry and confirmation resent for your 31/05 lounge booking.

Saanut 5/5 tähteä

Brilliant meat and greet going and on return.

Yet again faultless meet and greet facilities for my latest trip to Tenerife.
Early flight out pick up at 6.30 am and late flight back
at 9.00 pm.
Communications both times were excellent.
Will continue to use you for all future Bristol flights.

21. maaliskuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Many thanks Mike, we will pass on your kind words to the team at Bristol.

Saanut 1/5 tähteä

Booking not honored

Deeply disappointed with the service I received from Sky Parking Services.

Upon arriving at the parking lot at 4 am, I presented the parking attendant with a paper copy of the booking, to which he replied that my booking was invalid. ( My booking could not be found on his booking list)

As a result, I was left stranded and with no choice but to pay full price for another booking at the Meet & Greet car park service at the airport itself. This was something I was not financially prepared for. I trusted the company to provide a reliable and efficient parking service but I was wrong to trust.

Unfortunately, I did not research the company thoroughly beforehand, and I was unaware of any potential delays or issues that could arise. Had I known, I would have taken the necessary precautions to ensure I was not left in such a difficult situation.

20. maaliskuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services


Presently investigating the issues you highlight as per the Terms of your booking. All monies paid to SPS have been refunded.
Sky Parking Services acts as a booking agent and we are not responsible for the service you receive at the car park. If you are not happy with the service you received and/or have some feedback then please get in touch with us via email at bookings@skyparkingservices.co.uk and we will do our best to help resolve the situation.

Saanut 1/5 tähteä

Avoid this company at all cost.

Avoid this company at all cost.

1. Avoid the groupon code. They currently offer a 35% discount but this discount code does not work and you will have to pay full price. Groupon will tell you to send the code via email to the Sky Parking Service which they will not reply to. When you complain to groupon they will quite simply offer you a refund but you would have already paid full price at that point.

2. Do not waste your time emailing them, they will not respond.

3. You have to pay an extra £12 at healthrow to enter and exit. This is in addition to the price. If you refuse to pay, the driver will refuse to take your car leaving you stranded. This is not covered in their terms and conditions

4. Apparently they charge an extra £35 if your flight is delayed. Conveniently they want the payment to be cash which means you will not be able to dispute it later or have a record of it. Lucky I sternly refused to pay and didn’t hear about it ever again. Again, this is not covered in their terms and conditions

5. Do not bother cleaning your car before you drop it off. It will come back dirty.

Lastly, I have no clue how this excuse of a company is allowed to operate. I have submitted a complaint to Trading Standards and I hope the highest fines are imposed on this rogue company.

This review is for Sky Parking Service. Absolutely rogue company.

24. helmikuuta 2023
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Totally for Groupon as you paid Groupon not SPS

Saanut 1/5 tähteä

DO NOT USE THIS COMPANY(!)

DO NOT USE THIS COMPANY(!)

They have no live contact telephone number - the two that are provided on their website are no longer in use.

I have tried to change the dates of my booking of the lounge at Heathrow, I’ve emailed several times and used the contact form via their website. NO COMMUNICATION whatsoever. I now just want a full refund.

As somebody who books travel for others, I will NOT be recommending this company for any future use.

7. tammikuuta 2023
Oma-aloitteinen arvostelu
Sky Parking Services-logo

Vastaus yritykseltä Sky Parking Services

Fully resolved.

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