Skullcandy (US)Arvostelua 

Nate and Raffy assisted me with my situation and definitely helped me out

OMG that is the only word that I can say about Mark he was respectful, excellent customer service, responsible, he answered all my emails immediately, he knows what is customer service he resolved my issue I can say “He has 💯 in this survey!

Amazing customer support quick and professional response prompt to fix the problem

The products are great, but the customer service? Terrible. I don't typically write reviews, but this problem cost me over 50 dollars. I ordered earbuds and went to cancel the order within the next 2 hours. They did not let me and took my money and shipped the earbuds 3 DAYS LATER. They didn't even review my ticket. I did all this before it was even processed, and yet they still shipped to charge me. I canceled because I saw they were on sale at a local store. Every input I made to cancel or refund my order was for nothing, and it feels like an excuse to grab cash.

The representative was extremely knowledgeable. Very friendly and effective. I can’t say any more positive statements other than he was phenomenal great

Dave was wonderful. The AI prompt was utter crap, asking me if I wanted my issue escalated to the support team, then repeatedly telling me it was unable to escalate my issue to the support team. After trying again, I figured out the right words to say ("bippity boppity boo") in order to get it to connect me to a support staff member (which it should've done in the first place; I'm not gonna ask for support if I don't need support). But Dave was great once I finally got him on the line. He stepped through the "normal" support steps (I've worked IT; I know how it goes), but it only took a couple back-and-forths for him to get everything fixed perfectly! Way better than the 10+ back-and-forths I had with whatever AI garbage they connected me to in the first place.
If this company truly cares about its customers and its image, they'll fire that unhelpful computer crap and just clone Dave. Because Dave -- unlike their AI prompts -- ACTUALLY knows how to do his job.

Raffy was amazing to work with and took care of the issue. The customer service he offered has made me a Skullcandy customer for life. Thank you Raffy.

Good customer service

super helpful and quick

Very helpful. I feel that they were very prompt and thorough.

The company was great to work with. So nice and accommodating and helped me with my issue really quickly. Thank you guys so much <33

The chat guy was a human and that was great <3

They offer 2 days express shipping and I paid extra for it. They forget to ship out my package and when I messaged them I don’t want the item anymore they said they can’t do anything about refunding it since it past the 14 days return time frame when they’re the one that forgot to ship out my package. Raffy was the representativ and was no help at all.

I love the style of the headphones, case and all, and although they may be bulky, they’re a great addition to a key ring. And that fit and bass? oh don’t get me STARTED. the fit is so natural and snug, i’ve fallen asleep forgetting i’m wearing them, at least a dozen times. The soundstage on these is better than ANY other headphones on the market. (yes, even airpods) These are closer to wireless IEMS than any other earbuds available. i LOVE the method 360’s.

⭐⭐⭐⭐⭐ Skullcandy Customer Service Review

I just want to give a big thank you to Skullcandy and their customer experience team. I had an issue with a pair of earbuds I purchased, and they handled it quickly and professionally. The support team stayed in communication with me, made the process simple, and even went above and beyond by sending a replacement along with an extra pair as a gesture of appreciation.

It’s rare these days to see a company truly stand behind their products and take care of their customers the way Skullcandy did. I use my headphones every day for work and they made sure I wasn’t left hanging.

Great products and even better customer service. I’ll definitely continue supporting Skullcandy and recommending them to others.— Mitchell

I just placed a order and it told me it has already arrived. I am livid. I need a refund asap or someone needs to contact me. I have been on hold forever and the website is not helpful. It's saying I already received my headphones but I just placed the order

I’m enjoying using my Skullcandy Kilo speakers. They sound great and are easy to use. I wish they would have an option to silence the auto-shutoff. The loud tone can be distracting in certain circumstances, like when I’m trying to sleep.

Horrible Customer Service. Do NOT waste your money on fast shipping because processing orders will take a week or more. do not expect customer service to do anything to assist you. They blame their system and cannot cancel an order once its placed but they sure can withdraw your money fast as heck. If you withdraw the money then you should be shipping the product out same dayor next day at the very least. A whole week to process an order is OUTRAGEOUS.

I recently purchased the Skullcandy Crusher Evo headphones. I am beyond impressed with the bass quality. They are exactly what I’ve been missing. They sound like a high end car stereo setup with massive subwoofers.