SiriusXM Arvostelua 

Sirius XM cancellation website says you can cancel online but there is no such feature, you try to do it via their Chat link, but as soon as you mention cancellation you get Ghosted. lastly You call and get a run around on discounted subscriptions going down and down, but until you put your foot down and snap at them will they Cancel, and even then they keep on trying. Very Dissatisfied.

This company uses hard ball tactics trying to force junk mailings into the USPS knowing it frustrates old customers and violates a standing do not contact order because they allowed some crook to try to use my old account. They then allowed some set of criminals operating in their network during the pandemic who went around collecting my and others names knowing contact was blocked off so they twisted it around to make it look like it was an account for a man only they took my last name dropped the hyphen and put it backwards. This company was called by me more than once and they were advised of my no contact order. I told them that I know they had someone send in, go online or call in a solicitation for sending this junk out to me and anyone else that doesn't have or want their services. They stole that old account information. I told that guy today I was reporting them and I did. They need to be held accountable since he claimed he was deleting that account but tripped himself up saying he's putting notes on it to stop contacting me. When I said something he claimed he meant in something somewhere about the call. Where are you putting it if it is closed - on a notepad no one sees from his home work desk. This is horrible business practices and truthfully that isn't a business - it's some made up marketing promotions solicitations being done from some former call center employee somewhere in this country and it is fraud.

Very bad customer service trying to get your money back when canceling

I’ve been a life time member right from
Conception but I have to say of late o can not stand all the talking man I thought this was supposed to be none stop music what a scam

This company is a horrible disgrace and should be out of business

They are dishonest and reps will say anything to get you to join. I resubscribed in January and was told everything would remain the same, couple months later they moved me to a lower tier plan without my knowledge. Spent an hour online trying to straighten it out and next day it was still no right. I'm done with them. DISHONEST PEOPLE!

Bought a new car and took offer for $4 mo for a year of music. Hardly use it so went to cancel before offer expires and can't do that online. Must contact them. Will NEVER EVER take any of their offers Sirius again.
UPDATE: Just found you can cancel if you use their CHAT. Enter "cancel subscription" and it will roll one offer after another at you, Keep clicking but pay attention so you don't end up accepting one! I received email confirmation a few hours later.

They are unethical and insufferable. Gave me a 12 month plan at $5/mth. I just saw they were billing me $33/mth. Can’t cancel without talking or chatting. I responded CANCEL 12 times with their incessant re*offers. AVOID THEM AT ALL COSTS. Use your Bluetooth and Spotify at $12/mth. It’s your choice of music, no ads and no dj’s…..and no hassles.

Called several times to Cancel. They don't cancel and keep charging me.

Someone from the company a few months ago when i was trying to refresh my account asked me for my banking information, and like an old fool i gave it to him. Now my old age pension is continuously being attacked and redirected somewhere else, now i cannot confirm it was him but it just seems serendipitous thats i am expierencing this!

Horrible customer service and completely overpriced now. Cancelled both of my vehicles.

Be careful. Check your bank statement every month if you are doing auto debit. Twice now they did a bait and switch on me. Gave the promotion for 12 months but switched it to full price after 3.

These foreignors play mind games by suggesting cancellations when you are only trying to renew a promotional subscription and then they apply that to only one vehicle after the first year! Ridiculous. If I had both cars under the same promo subscription, why would I turn around and have only one of the cars under a promotional subscription? Both cars are on the same account which is the same damned plan! Just another ripoff like the rest of this greedy world!!! Not trying to fund a war!!

I cancelled my service, absolute nightmare. Took 30 minutes of them asking a million questions "while they work on my request," kept trying to offer me promotions, etc. Finally got them to cancel.
A few weeks later, I get a call every single day from the same number, sometimes multiple times a day. I finally answer, its siriusxm. I tell them I'll never resubscribe because it was a nightmare to cancel. A few weeks go by, they start calling every day again. I tell them to stop calling. A couple weeks, I start getting more calls. Tell them to put me on the do not call list.
Lo and behold, they sent me physical MAIL. And now emails. F-ing ridiculous. Never subscribe, they'll never leave you alone.

Horrible, horrible customer service.

I had one of the worst customer service experiences I’ve dealt with in a long time with .
They called me directly offering a subscription for $6.99/month plus tax. Before agreeing, I specifically asked whether that included ALL channels and whether there was any promotional period attached to the price. I was clearly told yes — all channels were included, and there was no promotional timeframe. I was told that would simply be my rate until I canceled.
After activating the service, I quickly realized I was missing numerous channels. When I called back, I was informed that I had actually been signed up for a limited package that only included a small portion of their content. In other words, the information I was given during the sales call was completely false.
When I told them I wanted to cancel because I was misled, they immediately shifted into the typical endless retention-script routine — offering different plans, temporary rates, and promotional gimmicks. I explained very clearly that I did not want to play the annual “call and renegotiate” game just to avoid inflated pricing. I wanted the service canceled because the original agreement was based on misinformation.
To make matters worse, they then attempted to charge me after I canceled over THEIR misrepresentation.
This company’s business model appears to rely heavily on confusing packages, misleading sales tactics, and exhausting cancellation processes. If your service is good, you shouldn’t have to trick people into signing up or make canceling unnecessarily difficult.
Consumers should be extremely cautious when dealing with SiriusXM sales offers. Get EVERYTHING in writing, because apparently verbal promises mean absolutely nothing.

When you have a "MONOPOLY", it's easy to take advantage of your customers. EVERYTIME your renewal comes up, it's another challenge. They try every year to charge you a very high rate and then only if you contact their office will they suddenly find a much lower available rate! This to me seems like an obvious rip-off for those who don't have the time to call or check their billing statements.

The absolute worst when trying to cancel a subscription.  One, they won't actually process it.  Then next month they will try and offer you service at a discounted rate.  Spent over 30 minutes on chat to cancel a $27/month subscription... . "How about the best offer we have right now for the same service you have instead of paying $27.81 we have this $5.99 for the same service plus fees and taxes, and the good thing if we apply this new plan you don't need to pay anything today and you will get the total refund of $27.81 from your previous charges."

I love the Disney channel!! But I wish it would say what movie it is from!

Customer Service made promises that weren't kept. I had spoken with them a month before my account was going to "revert to full price". After spending almost 2 hours on the phone (ugh) they told me to call back today (before the account flipped) and that they had put on the account a note to give me $8/mth for two vehicles. In calling today, I got hit with the account already flipped to full price, I was stuck with one month of that (apparently the date I was given was two days AFTER the flip, not before) and they had no record of the deal offered to me and the "only" deal they had was $7/mth for one vehicle.

It took almost 15 minutes to get out of the AI hell that precede speaking with anyone as it was on a loop and could not be interrupted while going on and on about how wonderful XM was. even then it tried to talk me out of speaking with anyone. Once I did get someone, nothing they could to as there were no notes or attachments to my account.

So then the next LONG hassle trying to cancel the account. OMG that was time wasted that I'll never get back. I'm generally a pretty calm person on customer service calls because rarely is it the fault of the person on the phone. But it was hard to contain it as the clock kept ticking and we were going nowhere. The AI up front didn't help matters as it was like talking to a brick wall.