Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day. Service Advisor friendly and professional thr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Näytä lisää
Yritys on vastannut
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Näytä lisää
Yritys on vastannut
As soon as I had turned up just wanting to have a look at prices etc to think ahead a few months before changing my car. Ended up putting deposit down straight there, dealt with Andrew who was superb... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Sinclair Group - Sinclair Volkswagen Neyland
Yrityksen kirjoittama
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Yhteystiedot
Havenbridge Road, SA73 1QY, Neyland, Yhdistynyt kuningaskunta
- 01646 796190
4,8
Erinomainen
165 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Service
As always , excellent service and communication with Neil Jones. Thankyou.
24. heinäkuuta 2026
Mixed views
I prefer dealing with people rather than on- line interactions.
The staff at the garage are pleasant and competent; everything was fine and on time.
However, I find your services over-priced… £45 for a can of tyre puncture sealant is ridiculous - it’s available in local stores for under £10. Almost £500 for a service. Puts me off dealing with Sinclair.
16. heinäkuuta 2026
Great service once again
Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day.
Service Advisor friendly and professional throughout
15. heinäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Alan! We're thrilled to hear that our service department was able to quickly and efficiently fix the issue with your car! Our team is dedicated to providing top-notch customer service, and we're glad we could meet your expectations. Thank you for choosing us! Kind Regards, Sinclair Group
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
We're thrilled to hear that you had a great experience with our team! We strive to always provide friendly, helpful, and efficient service to our valued customers. We look forward to seeing you again in the future. Kind Regards, Sinclair Group
Excellent service from every member of…
Excellent service from every member of staff
30. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the fantastic review, Vincent! We are thrilled to hear that our team provided you with excellent service. We truly value your support and look forward to serving you in the future. Kind Regards, Sinclair Group
5 star service from Sinclair Neyland as…
5 star service from Sinclair Neyland as usual! Special thanks to Rikki!
2. heinäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jane! We are thrilled to hear that you had a 5 star experience with our team, especially with Rikki. We appreciate your continued support and look forward to serving you again in the future. Kind Regards, Sinclair Group
Excellent service
27. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Mary! We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
I was shown the ideal car for me and…
I was shown the ideal car for me and after a test drive and clear explanation of the offer I was happy to make the purchase.
25. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Ann! We are thrilled to hear that you found the perfect car for your needs and that our team provided excellent service. We hope you enjoy your new purchase! Kind Regards, Sinclair Group
Friendly staff that recognise me and…
Friendly staff that recognise me and were interested. The service went smoothly with no dramas. Finding were discuss to my satisfaction.
23. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Mark! We're thrilled to hear that our staff provided great service and were able to meet your needs. We look forward to seeing you again soon! Kind Regards, Sinclair Group
Very friendly and informative staff.
17. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the lovely review! We pride ourselves on having a knowledgeable and welcoming team who are always happy to assist our customers. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Reception staff always very friendly…
Reception staff always very friendly and efficient, never a problem booking for service and Mot.
Pleased I have a service plan, could be expensive.
13. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jayne! We're delighted to hear our team is always friendly and efficient, and that you're finding value in your service plan. We appreciate your support and look forward to seeing you again! Kind Regards, Sinclair Group
Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
11. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
10. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
7. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Colin. We're delighted to hear you found our reception team polite and that everything was completed on time. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Everyone is so friendly
Everyone is so friendly, professional and helpful.
Always updating us with our service plan options and anything else needed.
4. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Denise. We're pleased to hear you found our team friendly, professional, and helpful. We appreciate your support and look forward to assisting you again in the future. Kind Regards, Sinclair Group
All work completed on time and on good…
All work completed on time and on good order.Car washed and pick up and drpp off on time.
Excellent service
Excellent staff very helpful, booking process, easy to follow.
3. kesäkuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Robert. We're delighted to hear everything was completed on time and that you were pleased with our collection and delivery service. We appreciate your kind words about our team and look forward to welcoming you again. Kind Regards, Sinclair Group
Recall appointment
Appreciated great reception staff who provided detailed information and recommendations following vehicle check.
30. toukokuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback. We're glad our reception team could provide helpful information and recommendations following your vehicle check. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Fantastic service
Fantastic service from all staff, especially Andrew Davies to whom gave great advice on the vehicle we purchased, provided us with a great customer experience knowing we made the right choice using Sinclair Garages, car we purchased was in fantastic condition, thanks again
Mr & Mrs J Davies
29. toukokuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words and for choosing Sinclair Garages Wilfred! We're glad to hear that Andrew and our team provided you with exceptional service and helped you find the perfect vehicle. We appreciate your business and we wish you many happy miles driving! Kind Regards, Sinclair Group.
The welcome was great that included a…
The welcome was great that included a coffee. Andrew the sales person was very courteous, proffesional, helpful and friendly.
31. toukokuuta 2026
Vastaus yritykseltä Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive feedback Nigel! We're happy to hear that our team provided a warm welcome and exceptional service. Will make sure to pass this on to Andrew and the VW Sales Manager! Kind Regards, Sinclair Group.
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