Simplysolar Arvostelua 

Was made aware of this company via my utility provider as I was looking for a contractor to install a battery to my solar system. I was contacted by their representative who asked a bunch of questions about my house and system. I even provided pictures of my house. The rep then followed up with a rather unprofessional response which I responded to but then never got any follow up. Imagine if this happening during the sell-in process what would happen once they got your money already. I would not do business with them and would let my city know that they should not be recommended to us.

DO NOT DO BUSINESS WITH THEM. This company operates in bad faith and will bait-and-switch you. I WILL BE REPORTING THEM TO BETTER BUSINESS BUREAU TODAY.

We originally chose them a few years ago because they offered free solar panel removal and reinstallation when we eventually needed a roof replacement. The initial install went fine, but trying to get them to honor their contract now has been a nightmare.

Bait and Switch: They are suddenly demanding a $3600 fee for the removal. Even their salesperson admitted this fee was not indicated in our main agreement from 2021, but is now picking apart vague fine print (outside of our contract) to justify it. We have sent the contract over multiple times and asked them to highlight the language where it specifies this charge.

Unethical leadership: Leadership is aware of this $3,600 gap, but they don't want to back down.

Terrible Customer Service: They are dragging their feet and refusing to coordinate with our roofer, who has been consistently asking for dates to remove the solar.

Ignored Emergencies: We explicitly told them we have an active roof leak and asked them to prioritize the removal so we could fix our home. They did not care.

Once they finish your initial install, they will abandon you and refuse to give you the time of day. I am reporting them to the Better Business Bureau. If you are looking for solar in the Pleasant Hill area, be very wary and look elsewhere.

Got critter guards in 2023.
They worked fine until last September, see the gap in a corner of the
pannels.
A squirrel got in and damaged a pannel irreparably.

Simply Solar showed up October 8, bypassed the broken panel and
repaired the critter guard ... I believed when I climbed up the roof
later. I thought that I had done a superior job.

But ... not so. The system went down and when I inspected the roof
October 28: THE SAME DAMAGE TO THE CRITTER guards and yet another
panel broken.

Called up and experienced heavy push back. "It could be the inverter."
Send them an email and asked them to take responsibility for not
fixing the root cause. Nothing.
Got a call with even more push back; Why?
the agreement had not mentioned fixing the critter guard.
Unacceptable.