Silver Mushroom Ltd Arvostelua 

Product (shelf) was broken on arrival. Rang Customer Services before Xmas, was told another would be sent. 10th January - silence, no replacement and no further contact from them. Really poor.

Excellent customer service. Beautiful products and prompt delivery!

I placed my order on Nov 30, 2023. Checked with Customer Service (CS) on Dec 3 to better understand the dispatch date and the missing 10% off for my first order. No response so I called them. The girl said will refund the 10% and it will take 5-7 days. I emailed them again on Dec 7 on the shipment status. CS responded it will be dispatched the following week and that I will receive a notification when it leaves their warehouse.

I emailed them again on Dec 12 as I still haven't received my notification nor the 10% refund. They replied saying their supplier has let them down and shipment won't be after the new year. They asked if I would be interested at other items. I said no as I only wanted my ordered item. I asked how much discount can they offer to compensate the delays and asked when will it likely to arrive at their warehouse.They were only able to offer another 10%. I asked them again when will it land? They said early Feb 2024!?!
When they said delayed and it will be after the New Year I would expect it to be early Jan NOT Feb!
VERY disappointed as I thought I ordered early so that it could arrive before Christmas :(
I have today Dec 12, 2023 asked for a full refund. Let's see this time they can complete the refund within 5-7 working days. If not I will probably need to call them up.
Horrible experience... 'tis was my first time ordering with them... will be the last too.

Disappointed with Silver Mushroom. Placed my order #244643. Emailed customer service asking why my order hasn’t been dispatched. I was told it would be arriving on Friday and be dispatched on Friday or Monday. This did not happen. I again emailed them to ask what the hold up was. I was told they were waiting for it to arrive from the supplier.
Today I tried to contact customer service by phone but no one answered my calls.
Next I emailed to tell them I wanted to cancel my order and wanted a refund.
They emailed back with an apology and told me I would get a refund.
My opinion the order should not have been accepted when it wasn’t in stock. Also the money should not have been taken from my until it was shipped.
Not happy with customer service not answering my phone call.
I won’t be using this company again.

Great service.
No issues with any deliveries
Prices very competitive!

Order has taken weeks and still not arrived. Understand they may have supplier issues but I have had to chase in order to get an update so not a great experience.

Was notified of delivery before hand by drivers which was perfect really pleasant drivers
Absolutely flawless service from start to finish
Product exactly how it was described really excellent quality

Fantastic Quality Nkuku Storage Jars, delivered super quickly. Would highly recommend Silver Mushroom.

I have ordered from Silver Mushroom several times now and the service has always been excellent! The delivery was quite quick and the products were very well packed, so no damages occurred and that's one of the reasons why I prefer Silver Mushroom over different retailers.

I love silver mushroom. The products are always as described and they have really beautiful things at fantastic sales if you wait for one. I order delicate things and *touch wood* nothing has ever arrived broken. Good delivery details too.

I ordered some knives on 23rd Sept and i got a confirmation email, nothing since regarding delivery or tracking link, i have decided i would like a refund now as far too long, sent email this morning and nothing as of yet - disappointed

Ordered 4 Nkuku counter chairs for the kitchen from Silver Mushroom - the delivery timeframe stated was around a month but they arrived a week in advance, delivery was great.

I however spotted a couple of minor issues with the chairs upon opening and sent a message to support who were very responsive and resolved the situation to my satisfaction.

A good experience all round and would recommend!

I had inadvertently used in correct delivery address and when i received dispatch notice i contacted customer service. Patrycja took new details and said she would advise if address could be changed. We exchanged emails but she was very prompt to call me to confirm it could be done. Very polite and a welcoming change to see how customer service should be conducted.

Very efficient delivery and great customer service.
Always quick to reply to my emails

Really happy with my new items. Fast delivery aswell

Love my new sideboard, delivered on time, very well wrapped and efficient delivery men. No damage, just perfect

Great service, prompt delivery, thank you

Do not purchase from this company. The courier service rearranged / cancelled a pre arranged delivery TWICE, and then when thye did finally deliver, failed to provide the 30 mind notice they promised, and proceded to leave the large cabinet on my neighbours front porch. I called their Customer Service, they said " That is wierd" and asked me to call the courier to arrange a redeivery.
Courier company do not answer. Item has also arrived damaged

Like other customers I was unhappy to learn I had paid £9.95 for postage. When ordering, I entered my address and it defaulted to this amount. I ordered the item on a Saturday and received it the following Tuesday at 14.00.
When I queried this via email the reply was that an explanation of delivery costs was on their website. This is correct but you have to search for it.
I feel it should state at the time of choosing delivery that it is ‘Next Working Day’ not Next Day, this is misleading.
My order was for two mugs, one of them had two small marks on the side. I also mentioned this in my email.
I was told take and forward a photograph of the marks. Quite frankly after the episode with the postage I didn’t want to do this, I would most likely have to send them back. Luckily they were for me and not a gift.
A thoroughly unsatisfactory experience, I would not shop there again.

I ordered 4 mugs on 7th June and they arrived safely packaged (all packaging is recyclable) today on the 10th. Everything went smoothly and I couldn't fault anything with this company.
Thank you.
Order 234933