sensoryeducation.co.uk Arvostelua 

Absolutely ridiculous experience from start to finish.

I returned their parcel and provided proof of postage AND Royal Mail tracking confirming delivery. Despite this, Sensory Education refused to refund me and continued keeping my money.

But it gets even worse.

After I left a negative review describing my genuine experience, they left a negative review on MY business, despite NEVER having been a customer of mine.

When I disputed their review, they supplied Trustpilot with an alleged order number and transaction details that I believe were fabricated. No such transaction took place to my knowledge.

Instead of simply resolving a straightforward refund dispute, I've had to deal with what I consider retaliatory behaviour, disputed claims and threats of legal action.

And apparently, complaints about this business are nothing new.

I subsequently discovered that Sensory Education and Cheap Disability Aids have been the subject of national newspaper investigations.

Daily Mail (2023): Reported on Trading Standards scrutiny following complaints from customers about undelivered goods, difficulties obtaining refunds and alleged threatening correspondence.

The Guardian (2018): Published an article titled Disability aids firm faces string of customer complaints, describing customers struggling to obtain orders, refunds and responses.

Disability charity Scope (2019): Publicly criticised the company's reported treatment of customers, calling for the situation to be investigated.

These are historical reports containing allegations and customer complaints, not proof of wrongdoing in my particular transaction. However, I find it extremely concerning that the difficulties described resemble aspects of my own experience.

I have also noticed changes to their published Trustpilot responses, which raises further concerns for me.

UPDATE: Trustpilot assessed my review following the business's complaint, and I was informed that it was not considered defamatory. Despite this, the business has continued disputing my account and sending what I consider threatening legal correspondence.

I stand by my account.

I strongly encourage anyone considering buying from Sensory Education to read these newspaper articles and independent customer reviews before making a purchase.

I genuinely cannot recommend avoiding this business enough.

AVOID.

Avoid this company! Spent over £150 on two items and didn't receive either. No response to emails.

***BEWARE*** TrustPilot has noted Biased Flagging, stating that Sensory Education have likely been flagging negative reviews to them for deletion***

I’ve never dealt with a company so poor in customer service. I placed an order which included 3 items on 04/10/26 which included a train set for my nephew’s birthday. I had an email to say that all items had been shipped on 06/10/26 and that they’d arrived on 08/10/26. On opening the parcel, only 2 of the items purchased were in there. I had a look on the Sensory Education website to enquire about my missing item and it said that if an item is missing, look for a handwritten note inside the parcel saying ‘REFUND’. There wasn’t a note inside my parcel. I then raised a support request which stated that if I hadn’t waited for 5-7 days after delivery before raising the request (for the missing item to arrive or for a refund to be issued, regardless of whether the parcel included a note saying ‘REFUND’) that the ticket would be automatically closed. I couldn’t wait that long due to the missing item being a child’s birthday present so I emailed their customer service team, receiving an automated response that they’d get back to me within 2-3 working says. This was on 11/10/26, informing them of the situation and asking them to let me know whether they have the item in stock and whether it could be sent to me ASAP otherwise I’d have to order from another store. Due to not hearing back from them, I sent a further email on 13/10/26 asking that they cancel the order as I hadn’t heard back and couldn’t wait any longer therefore had to order the item from another store. They responded an hour and a half later, telling me that the product was listed as having an extended lead time and that I should check this on the product page of their website. I did, it wasn’t mentioned anywhere. They went on to say that the delay was due to the item being shipped from the main supplier and that this lead time would apply to all sellers across the UK. They said they’d contacted the supplier to request that they expedite the item as quickly as possible. I responded 20 minutes later to say that as I’d previously stated, I’d had to order the item from another store where I’d paid for express delivery so requested that the item from Sensory Education be cancelled. Funnily enough, the item ordered from and sent by a different store arrived the very next day so the comment, “this lead time would apply to all sellers across the UK” is evidently false. I’ve not heard from Sensory Education since, nor have I received a refund. I’ve received numerous “how did we do?” emails from them yet they can’t get back to me regarding a very simple request. Horrendous customer service and I’ll never be purchasing from them again.

Additionally to the above, the photos on their website are misleading. They seem to sell a lot of very expensive items that only include the main body of the item, e.g. a cafe for £150 that only includes the stand, no food or a till etc as is shown in the product photo!! Lengthy item descriptions that a lot of people are unlikely to read through would make this easy to miss.

***In response to that passive aggressive reply (which shows what an unprofessional company you are), nowhere on the product page did it state that there was an extended delivery time. I even checked for a third time before submitting this review to make sure. All it took was an email to say that it has been cancelled and a refund issued. I’ll wait for the refund to come through. Have the day you deserve :)

i love how there was such a big variety of options.

Came on time and nicely packaged

The product arrived and was exactly as advertised

Website was easy to use. Product arrived well packed and within the time slot. Bought as a gift so can't comment on the product itself.
Thank you

My order arrived with several items missing. I reported this immediately and, after receiving no resolution, raised a credit-card dispute for the value of the missing items only. Sensory Education subsequently refunded the entire order value, which I had not requested.

Since then, I have received repeated payment demands and threats of legal action for the full amount, despite formally disputing the alleged debt and offering to return all goods received using a prepaid return service. I submitted a formal complaint in August and have received no substantive response. Instead, the payment demands and legal warnings have continued.

I have found the whole experience extremely stressful and intimidating. I would not purchase from Sensory Education again.

I will update this review if the matter is resolved.

No fuss ordering and delivery, very pleased and can recommend 😊

Easy to use website, with a wide range of sensory toys for my autistic son. Some of which have been out of stock everywhere else. Thank you.

Excellent website and excellent delivery time. Lots to browse through before ordering which also gave me ideas for the future. Would recommend and will definitely use again.

Order packaged poorly, box was extremely crumpled on arrival.
2 items were not delivered, 1 was broken, no delivery note.
I contacted customer service who emailed back a template to wait 7 days before asking for a refund. No option to have this sent out separately. Missing items happen so frequently its actually a FAQ on their website. I can send it all back, but at my own expense. Terrible. Would never use again.

Really pleased with my order. Fast delivery and great communication. Thanks!

The website is quick and easy to use.

There are numerous items available, with a clear description of each product.

Do not buy!!! Horrible customer service and delivery.

Took a long time for items to be delivered. Most disappointingly, a wrong item was sent. When raised the issue with the Customer service team, they only asked me to return the item and not explain when I would receive my purchased product, despite explicitly asked.

Even 2 weeks after returning the incorrect item, there was still no sign of my order or information about it.

Don't waste your energy and money with this company.

Good they ask for feedback as there was almost an issue with delivery - only one of 5 items arrived initially but after speaking to the courier I got it resolved with the rest of the order coming a day later. But had that not happened, I was glad sensoryeducation checked back with me to allow another way to sort it out otherwise.

neon colours for my little neice, had pink on it and i'm glad! good quality, all parts love well no hindrances. A compact and useful little toy.

Really easy too use and found everything i wanted. Great prices