Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My POV - do not risk losing your money from this company. Still not received my £50+ toy for my daughter’s birthday. Endless cycles of emails, AI useless phone line… spanning a month so far. From revi... Näytä lisää
Despite leaving £1 tip and clear direction to my safe space , the postal delivery person had the autonomous & thoughtful intelligence to just post it through the letter box & did not take the tip .... Näytä lisää
I ordered two items for my 4 year old grandson’s 4th birthday . He has autism and I thought these would be ideal for him. One item arrived but the other worth £17 never appeared. I have contacted the... Näytä lisää
Yrityksen tiedot
Yhteystiedot
Unit W1, Westpoint, WS9 8DT, Walsall, Yhdistynyt kuningaskunta
- 03330902791
- customercare@sensoryeducation.co.uk
- www.sensoryeducation.co.uk
2,9
Keskitasoinen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wish I had read the reviews beforehand
Wish I had read the reviews beforehand. Already having an issue with my order. Evri went to collect my order from them and they’ve told them it no longer needs collecting. So what the hell is going on with my parcel?!
29. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä sensoryeducation.co.uk
We replied this morning to the four messages you sent overnight.
Your order has been processed and dispatched. Evri’s collection notification can appear when a parcel is labelled after the day’s collection or when the driver cannot accommodate it on the collection vehicle. It does not mean your order has been cancelled or no longer requires delivery.
Tracking normally updates on the next working day, within 24 hours of the collection exception. We appreciate that the wording of Evri’s notification is confusing and are sorry for the concern caused.
Our team have been in constant touch with you to offer assurances and ensure this is put right for you..
This is also covered in our FAQ
https://www.sensoryeducation.co.uk/pages/contact
As follows:
Why does my Evri tracking say, “Thanks for letting us know that this parcel no longer needs collecting”?
This message can appear when your parcel has been labelled ready for dispatch but misses that day’s Evri collection. We understand that the wording can be confusing and may suggest that your delivery has been cancelled. In this situation, it simply means the parcel was not collected on the original collection day.
This can happen for either of the following reasons:
The label was created after Evri had already collected that day. Your parcel was prepared after the collection had taken place and will therefore await the next available collection.
Evri did not have enough space on the collection van. Your parcel was labelled and ready, but the driver could not take all the parcels awaiting collection.
Your order remains in progress and is awaiting collection. You do not need to place another order or arrange a collection yourself.
Once Evri collects the package and scans it into its network, the tracking should update to show its progress. We would normally expect this update by the following day after collection, although it may not appear immediately when the driver collects the parcel.
Please continue to check the same tracking number provided in your dispatch email. If the message remains unchanged after the next collection and the following day, please contact our customer support team so we can check the parcel’s progress for you.
Items as expected
Items as expected, good quality and delivery prompt.
29. lokakuuta 2026
Oma-aloitteinen arvostelu
No refund, no comms, no trust, potential blackmail?
My POV - do not risk losing your money from this company. Still not received my £50+ toy for my daughter’s birthday. Endless cycles of emails, AI useless phone line… spanning a month so far. From reviews and my own experience - people seem to feel robbed! Will need to address with bank / trading standards to ascertain if this is a legitimate business. Currently feel blackmailed as they’ve emailed saying I won’t get support - ie refund - because of my rescues. I am based in the UK.
29. lokakuuta 2026
Oma-aloitteinen arvostelu
Exactly what I asked for
Exactly what I asked for, very good communication and delivery quick
22. lokakuuta 2026
Oma-aloitteinen arvostelu
Fast delivery
Great communication. Fast delivery. My girls will love their surprise.
24. lokakuuta 2026
Oma-aloitteinen arvostelu
Missing items - not refunded
When I received my order it was missing two items for which I have already been charged. I messaged immediately explaining what had happened and they have never responded to me. I have chased with multiple emails and called. Nobody has got back to me. Nobody has refunded the missing items. I cannot get anybody to pay any attention so unfortunately I will now have to raise it with my bank. All unnecessary admin and stress.
Do not recommend ordering from them at all.
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä sensoryeducation.co.uk
Hi Kate,
A manager has now assessed your case and emailed you an update. Please check your inbox, including your spam or junk folder, for their message.
Kind regards,
Sensory Education
Fast delivery and really great products…
Fast delivery and really great products will defo order again
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Sensory Lamp order
I did order a sensory lamp with fishes for my SEN child and he loves it. Easy to order and set up.
The only think I would say is Evri is not the best in communicating regarding the delivery
12. lokakuuta 2026
Oma-aloitteinen arvostelu
APPALLING COMPANY!!
I would give them no stars if I could!!!
Absolutely shocking customer service. I ordered from them a month ago and my order still hasnt been dispatched. Every response take days and the phone number takes you through to a bot! AVOID!!!!!!!!!!!!!!!!!!
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Terrible company
Terrible company, DO NOT ORDER FROM HERE. Absolute 0 customer service or response. You cannot get in touch with a human to ask them where the items / delivery is. Endless cycle of automated emails, AI on the telephone number. No one calls back -EVER.
Do not waste your money and find a reputable firm to buy the items from.
26. heinäkuuta 2026
Oma-aloitteinen arvostelu
I did get my refund
I did get my refund on the 21st thank you I was rong to say I hadn’t thank you
28. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä sensoryeducation.co.uk
Refund processed on 21st October and confirmed as refunded.
Happy to post the refund details here for you :)
Bought as a Christmas present for my…
Bought as a Christmas present for my grandson, im very sure he will be very happy with them
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Awaiting a promised refund for items…
Awaiting a promised refund for items not delivered in early July 2026. Many, many attempts at contact result in promises of resolution but no refund, and endless identical auto-replies.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
I’d prefer to not give any stars at…
I’d prefer to not give any stars at all. My experience seems to mirror that of others in that I received an incomplete order and other items were unsatisfactory. Trying to contact customer services is impossible other than via AI although there is precious little intelligence artificial or otherwise. I am still waiting for a call back when i asked if i could speak to a real person; frustrating is an understatement. So this company still has my payment for goods not delivered and unsatisfactory goods received and i don't know how to get my money back. I shall never use them again.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä sensoryeducation.co.uk
Our returns system is automated and can be accessed via your online account.
Lovely little selection for my boys…
Lovely little selection for my boys birthday
22. lokakuuta 2026
Oma-aloitteinen arvostelu
No delivery or refund
I purchased something for my son’s 5th birthday almost 2 months in advance, his birthday is next week and I’ve had no helpful replies from the help centre or confirmation if this is being sent or refunded. I need the refund to be able to purchase something elsewhere. Terrible service.
27. lokakuuta 2026
Oma-aloitteinen arvostelu
Found the ideal gift and at a very good…
Found the ideal gift and at a very good price
26. lokakuuta 2026
Oma-aloitteinen arvostelu
The parcel was delivered on time
26. lokakuuta 2026
Oma-aloitteinen arvostelu
Ordered two toys for my son’s birthday
Ordered two toys for my son’s birthday. Only one arrived. Now waiting on customer care getting back to me however I don’t have high hopes of the reviews are anything to go by. Really disappointed. Would not order again and would not recommend
17. lokakuuta 2026
Oma-aloitteinen arvostelu
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