Sennheiser Arvostelua 

Over the years I have spent a small fortune on professional microphones from Sennhesier.

Last month I had to send a radio mico pack off for repair. These arrived back in under 7 days. Amazing, however, I needed an invoice for my accounts. I have contacted them numerous times to obtain this.
The phone line cuts you off and says goodbye if you line on there too long, emails are not replied to - terrible customer service. I'm hoping this review will get a response.

I failed to get a simple invoice for my business account. This simple item is needed for every business.

Stop wasting your comms budget on Instagram posts and other SM advertising and spend it on REAL customer services, where it is needed.

I have put my trust in them for 30+ years of professional service. I may have to try RODE for my next spend.

UPDATE: Finally go the invoices!

Do not buy from them. Not delivered in time, yet to refund me, customer service hang up the phone eventually, do not reply to customer emails.

I have emailed the CEO. Let's see where that takes me. They should not be allowed to sell directly as they do not seem.to know the basics of customer service

AVOID AT ALL COSTS!!!!

Ordered headphone replacements parts and received my UPS tracking number. For the next 14 days I received a next day delivery notification each day stating a different delivery date!

I spoke to customer service 3 times only to be told my parcel was due for next day delivery - which was a lie!!
The 4th time i contacted customer service, they admitted my parcel was stuck in customs and i would have to pay an import charge - THIS IS UNACCEPTABLE!!!!!!!!
I have still not received the parcel.

I will never order anything direct from Sennheiser again.

Ordered some momentum 2 wireless on 2nd July to the UK. It's now 28th of July and I've had zero correspondence since they took my money.

I've just contacted their support (paid call), had to hold for 10mins just to be told they will speak to the logistics team as they have not yet been dispatched! Nothing resolved.

My order was only ~£300, there's a guy who's posted on here for a ~£2500 order and received the same treatment. Unacceptable.

If you're after equipment you use for a living (DJ/Production) I would look elsewhere as you'll be on the streets and someone else will be in your home by the time they get delivered.

I would give 0 stars if possible. Had to pay to return a product faulty from purchase; never received confirmation of product receipt (only evidenced through tracking). Never received any replies to inquiries regards return of said product, impossible to contact by phone, well over 6 weeks since I returned the product. The only contact I ever got was from the automated email with the return address. Useless.

Canadian consumer. Purchased TW Momentum Earbuds last year, which were excellent quality. Required charging between uses. Of many I've tried, these fit the best. They started to degrade within warranty. Sent in and was promptly replaced with the current model. In country support.

Sent product for warranty repair. Customer service provided me with contact details for an operative to email for any queries. Not many companies do this and simply send you ‘do not reply’ emails. Product was replaced as couldn’t be repaired.

Excellent customer service.

UPDATE 20/07/2021
Parcel promissed to be delivered yesterday but changed status from "On the way" to "Held for future delivery date". Called UPS just to receive rude information "driver didn't have a time to deliver your parcel"!!! Talked to them over the phone today. Being promissed the parcel will be delivered today, then received phone call from UPS from some other person saying parcel will be not delivered today but tomorrow!

NEVER DEAL WITH THEM IF YOU WANT COURIER SERVICE!!! They do everything not to deliver the parcel and all the time every single person is keep lying saying it will be delivered!!!

AVOID AT ALL COSTS THOSE COWBOYS!!! 👎👎👎They are using nightmare courier company UPS who does not have any idea where is my parcel now... Totally lack of communications since the very beginning... Sennheiser never send me any tracking number so I had to call them after 9 days since dispatched to find out tracking number...
Parcel 1ZW840276850636925.
I've contacted UPS to ask where is my parcel just to be find out the driver dropped off at some MJ Food&Wine store without even indicate on calling card that will try to deliver again... I've never ask to drop off my parcel far away from my delivery address!!!
Asked over the phone for redelivery, they set for tomorrow. Suddenly this afternoon I've received phone call from UPS the driver probably will be to busy and not have time to collect from MJ Food&Wine store to make redelivery, they suggested I can pickup from this store by my self. I've went then to MJ Food&Wine store just to find out my parcel its not there!!! 👎Called again UPS. The only thing what they offer me was claiming a file sending a link to my email address. Clicked the link typed UPS parcel tracking number clicked submit and guess WHAT??? Right after that alert appears "We cannot do it right now, please try again later" Tried multiple times, same results... AVOID THIS COWBOYS AT ALL COSTS!!! They don't have any idea where is your parcel and acting unreasonable, everyone is saying different things like redelivery is already set for tomorrow then no, collect your parcel from store then parcel is not there anyway!!! 👎

I'LL NEVER BUY ANYTHING DIRECT FROM SENNHEISER... TIME AND MONEY WAISTERS!!! 👎👎👎

Deserves 0 star for poor customer service, absolutely terrible communication and shipping updates. Delivery from Germany taking over 2 weeks with no proper replies for my questions, just cookie cutter responses.

Really disappointing experience, and I would only buy if there was a really good deal but be ready for a long wait

Tried to return a broken product. They sent me an email with a return label that I have to pay and instructions were in Dutch for some reason.
Never again.

Everything about this company, their website and the way they operate is ridiculously inefficient and frustrating.
Their social media are completely unresponsive, so is the support service on their website.
They clearly don't value their customers at all and don't know what good customer service is..
Which is ridiculous considering the absurd prices of their products..

Also, my order has been placed on backorder since they don't have it on stock, but they're still selling it on their website and pretending they can deliver it to you within 3 days.
If they don't have a product available they should just state it in their website instead of making people pay for it and then telling them they don't know when they'll be able to ship it.

Avoid weeks/months of headache and buy your electronics from a reputable UK company that knows how to treat their customers..

worst company ever

i bought a headphone of 1700 rupees and after a use of 7 months its wire broke. first of all it has such a long wire without any type of guard. the wire is so sensitive . worst company ever truly . nver buy a device from this because it is waste of money.

Momentum True Wireless 2 ordered 7th of April 2021. Still did not get anything. Their so called customer service said that parcel is undeliverable, and they could issue the refund only if they receive that parcel - bloody joke. Tracking number sent to me 30th of April ( 23 days after purchase ) says that item is being returned to Sennheiser. Same day I received email from some person from Marlow saying that they have my parcel asking if I still wish to receive it or I prefer the refund. I chose the headphones. This person also asked me to confirm my address and mobile number, which were both correct, so I confirmed that. Since then silence again.
I would give them ZERO star rating but unfortunately there's no such an option.
AVOID THIS STORE AND THEIR CUSTOMER SERVICE AT ALL COST, CUSTOMERS MEAN NOTHING TO THEM
Update: Headphones delivered 6th of May (29 days after purchase)lol. At least headphones sounds great

I sent my wireless mic kit for repair as it stopped working after a year of use. It was sent back to me still broken and very poorly packaged, not wrapped up and bashing around in an oversize box. Customer services passed me around until I wasn’t even sure it was genuinely Sennheiser. Bunch of cowboys. I’m still trying to get a replacement.

Ordered a pair of headphones, where it states a dispatch email should be sent out within 2 days. It's been 5 days and still no email. Plus, it states in their website "free returns within 60 days of purchase" good, right? Well there's also a disclaimer that products could take over 7 weeks to ship... That seems a little scammy to me, as if it does finally arrive after 7 weeks, and there's a fault- guess what? You have to pay to send it back for repairs! Sweet!

Two weeks since I ordered, still not dispatched, support has no idea when it will be. Terribly managed store, DO NOT BUY.

Edit: A full 37 days after ordering I finally received a refund. Don't put yourself through the hassle of ordering something from here and having to deal with their useless customer service. Communication was awful throughout, with customer service representatives several times trying to fob me off by saying "it's best to just wait", as if that is in any way reasonable for an item that had been ordered over a month ago (delivery promise was 1-3 days!).

Received a pair of earbuds from my husband as part of a Christmas gift but they started cutting out on one side after 2 months that cost nearly £200 but we are now told they are only covered under a guarantee for 30 days sad and laughable

I don't see what the problem these other reviewers have!

I ordered the Momentum 2 TWS Earbuds. I noticed the delivery notice on their website said 'delivery could take up to 7 weeks due to Brexit' I got in touch with them to say this could be a problem because I'm moving - I ordered them on Friday 5th March, I received them on Tuesday 9th March, and they were delivered from Germany! That is an absolutely fantastic service in anyone's language.

As for the buds themselves... They are a bit fussy with connectivity between devices but the sound more than makes up for this..

Very happy

The worst delivery service never saw same as their customers service it a shame a company with this kind of reputation should have been ready after year of covid . They use it has excuse for their poor service 4 weeks I ordered still nothing '' in prices '' that mean? But they were ready for that kind of lying.. you cannot cancel before receiving, how convenient they do that because they know... China are better services when whi cannot get China I be myself close my website...shame

Having paid £2500 for a Sennheiser Ambeo soundbar, the Sennheiser brand itself is at risk of losing ALL respect and credibility owing to the total chaos of their direct sales website. They are currently telling me that they "don't know where it is".

This kind of shameless failure is causing serious reputational damage to Sennheiser, and frankly it leaves a bitter taste. Sack Digital River and find a competent front end sales.

I ask you, how is this even possible in 2021? Absolutely shocking!