Selecta Arvostelua 

Avoid these machines at all costs. I would highly recommend staying away from this company. They are selling products through machines that are actually out of stock, charging customers, and then failing to issue refunds.
After waiting for weeks, they claimed the refund had been processed but were unable to provide any proof or receipt of the refund. This appears highly unprofessional and potentially fraudulent.
Please be careful before purchasing.!!!!!!

Las maquinas están mal cargadas, pagas no sale el producto y no te devuelven el dinero son una estafa, siempre pasa lo mismo con estas máquinas expendedoras

Charged 3 times for a bottle of water on my debit card and gave up in the end.
Contacted them through a note on the vending machine stating ‘ any items failing to vend to call a number for a refund’ (this must be the norm)
After over 3 weeks and 3 phone calls, I still haven’t received my refund.
Contacted my bank and they are in the process of escalating this.
Imagine the amount of people that haven’t even reported these issues and the money this company is making!!
It’s unacceptable.

EDITED after response from Selecta: I have been in touch with my bank and they have confirmed that no refund has been issued. It appears from past reviews on here, that it's the same response, making claims that the refund has been issued, when it clearly hasn't. I will be reporting this issue to the relevant bodies, as this needs to be addressed.

I was charged 13.90£ for 4 daily crossaint from selecta's machine, called in for a refund and since the 5th of March 2026 I haven't gotten my money. Everytime I call in they give alot of excuses and they don't have a particular time frame for me getting back my money. How on earth will I buy 4 daily crossaint for 13.90 pound... A daily crossaint isn't up to a pound in Asda... This is very bad

Pro Flasche Getränke CHF 20,-????? Das ist Wucher und gehört verzeigt! Mein Sohn hat leider die Flaschen gezogen! Euch stecke ich das Geld nicht mehr in den Rachen!

I don’t know this company and they are trying to take money out of my account scam

Best coffee in town according to everone visiting our facilities! There has beensome issues with the machine. However the service members Freddy was able to make a temporary fix until machine was able to be replaced.

We notice when he is not here as temporary replacement don't tend to be as attentive

Leider einen Kaffee bezahlt leeren becher bekommen.

vending machine charged me for items i hadnt received like 16 x 4 fingered kitkats instead of a can of diet coke and despite emailing the company several times still not had refund, have been on hold now for nearly 20 mins waiting to speak to someone,
so if no response ive been told by catering staff at my hospital that i need to initiate a charge back as they are not coming into the hospital as there is some dispute - doesnt really help me any

Experiencia pésima. Se niegan a devolverte el dinero cuando el producto queda atascado. Es un servicio nefasto.

La peor empresa de vending,las maquinas se tragan las monedas,no expenden las bebidas y cuesta mucho que te devuelvan el dinero tras una reclamacion.

Die Preise sind unverschämt hoch. z.b. 3,30 Euro für 0,5 Liter Eistee. Selectra treibt fie Preise so lang hoch, bis keiner mehr was kauft und dann jamerns herum dass pleite gehen. Boykott Selecta!

The equipment Selecta supplies is standard and widely used — there is nothing particularly unique about it. Unfortunately, that is where the positives end.
The service is effectively non-existent. There is no visible calibration schedule, no proactive maintenance, and no sense of accountability. Issues are only addressed after repeated chasing, and even then responses are slow or incomplete.
Communication is poor, follow-up is unreliable, and there is a consistent lack of ownership.
The administrative side is equally chaotic. Invoices are inconsistent and difficult to reconcile. Payment records are unclear. Basic account management feels disorganised and unnecessarily complicated.
In short: average equipment paired with utterly substandard service and disordered billing processes.
For a company operating in a commercial environment, this level of unresponsiveness and lack of professionalism is unacceptable.

Haben in unserer Uni bib einen Automaten stehen. Dort wo Studenten ein und aus gehen und man eigentlich weiß, dass Studenten sparen, wo sie können. Selecta hat da wohl was falsch verstanden. Die Preise sind komplett übertrieben (der Vorgänger Automat von einer Konkurrenz Firma hatte meist die Hälfte des Preises, der jetzt da steht, meist sogar weniger) und die Auswahl ist auch garnicht auf den Kundenbereich zugeschnitten.. (teilweise Getränke, die sich keiner kauft) keine Food-Option mehr und der Kaffee Automat hat meistens auch einen Defekt (Becher leer, Kaffee leer) alle regen sich darüber auf.

Automat im Pausenraum am Flughafen Leipzig ist seit mehreren Tagen kaputt! Die Störung wurde schon mehrfach gemeldet und es tut sich nichts! Ganz schlechter Service! Hauptsächlich in der Winterdienstsaison wo ständig min 40 Leute vor Ort sind und den Automaten gerne nutzen würden!

For a company that specalises in digital vending machines it is funny that their new machines, you know, the big ones with the screen that blocks the sight of the products, doesn't accurately know what stock it has. But I suspect that is deliberate.

So you select an out of stock item and are charged... Only then does the machine go "items unavailable". Surprise surprise the money is still taken from your account though. The hidden stock and digital machines that don't know their own stock levels has to be deliberate and bordering on a scam. Given you have to call in to refute a purchase and that call takes forever. Looking at other reviews, they promise refunds that never come.

Lesson learned... If I see the selecta sticker in future, I'm just going to avoid the machine.

Unreliable machines, overpriced products, promised refunds that fail to appear in bank accounts. The reviews say it all, yet Selecta refuse to rectify the situation. The NHS and other companies should refuse to allow them to site the machines. Absolute disgraceful company who only survive because of the the small values involved. However, the collective FRAUD must be massive. Loads to email exchanges with customer services and several phone calls but just empty promises to refund. DISGRACEFUL

Wir bekommen eine Mahnung an unsere Adresse, obwohl wir keinen Selectaautomaten haben. ...in unserem Haus steht jedoch schon einer. Ich versuche telefonisch nachzufragen, an wen die Rechnung sollte. Nach langer Zeit in der Warteschlange der Hotline verkündet die unfreundliche Dame, dass ich ein Gesuch einreichen soll?! Für was bitteschön...auf mein Nachfragen wiederholt sie diesen ganzen blödsinn.

Keine Ahnung was die anderen Rezensor/innen gegen Selecta haben: Real Talk - Selecta ist Fair, was die Rückerstattung von Beträgen angeht, wenn die Ware nicht aus dem Automaten herausgekommen ist. Das einzige was die Kolleginnen/Kollegen hier benötigen sind genaue Angabe (Automaten Nr, Datum, Uhrzeit, Ware etc.)!

Ihr Lieben, Danke für Eure Fairness <3

Ich habe einen Kaffee bezahlt und einen leeren becher bekommen.