Selecta Arvostelua 

When I bought coffee from vending machine 1081283, it gave me a code to use at the next purchase. But this is a gimmick, as there is no discount with the next purchase. Customer service is non-existent. Cheats.

I placed 5 Fr and the machine too it and its gone. It does nor give the product nor the money, There is a system to report issues which doesnt work either. I lost so much money too many times on this crap.

Мошенники !
Не возвращают сдачу!

Das es diesen Verein noch gibt grenzt an ein Wunder!! Ständig gibt es Cappuccino ohne Milch, über Tage, manchmal über Wochen wird nix nachgefüllt. Telefonischen Beschwerden wird nicht nachgegangen. Die Preise für Kaffee und ähnliche Getränke sind übertrieben hoch!! Fazit: schlechtester Service, einfach Finger weg!!

Also der Kundendienst geht mal gar nicht, Automat hatte keine Objektnummer, Hilfbereit gleich 0.. muss selber immer wieder melden um voranzukommen.
Keine Anleitung was man überhaupt machen muss...
obwohl es ja total ihr versagen ist..

SEIT 17 MAI MEHRFACH FREUNDLICH UM ERSTATTUNG GEBETEN. KEINE!!! EINZIGE!! ANTWORT!! AUTOMAT TUTTLINGEN. Es KAMEN MEHRERE DINGE NICHT RAUS!! KLEMMTEN!!!! MUSS MAN DAS EINKLAGEN UM GOTTES WILLEN?! Oder hat SELECTA NOCH DAS BISSCHEN ANSTAND???? DAS GELD ZURÜCK ZU GEBEN??????!!!! Heute aktualisiert, 1.7.26!!! KEINE REAKTION WEITER!! VON SELECTA

Avoid these machines at all costs. I would highly recommend staying away from this company. They are selling products through machines that are actually out of stock, charging customers, and then failing to issue refunds.
After waiting for weeks, they claimed the refund had been processed but were unable to provide any proof or receipt of the refund. This appears highly unprofessional and potentially fraudulent.
Please be careful before purchasing.!!!!!!

Las maquinas están mal cargadas, pagas no sale el producto y no te devuelven el dinero son una estafa, siempre pasa lo mismo con estas máquinas expendedoras

Charged 3 times for a bottle of water on my debit card and gave up in the end.
Contacted them through a note on the vending machine stating ‘ any items failing to vend to call a number for a refund’ (this must be the norm)
After over 3 weeks and 3 phone calls, I still haven’t received my refund.
Contacted my bank and they are in the process of escalating this.
Imagine the amount of people that haven’t even reported these issues and the money this company is making!!
It’s unacceptable.

EDITED after response from Selecta: I have been in touch with my bank and they have confirmed that no refund has been issued. It appears from past reviews on here, that it's the same response, making claims that the refund has been issued, when it clearly hasn't. I will be reporting this issue to the relevant bodies, as this needs to be addressed.

I was charged 13.90£ for 4 daily crossaint from selecta's machine, called in for a refund and since the 5th of March 2026 I haven't gotten my money. Everytime I call in they give alot of excuses and they don't have a particular time frame for me getting back my money. How on earth will I buy 4 daily crossaint for 13.90 pound... A daily crossaint isn't up to a pound in Asda... This is very bad

Pro Flasche Getränke CHF 20,-????? Das ist Wucher und gehört verzeigt! Mein Sohn hat leider die Flaschen gezogen! Euch stecke ich das Geld nicht mehr in den Rachen!

I don’t know this company and they are trying to take money out of my account scam

Best coffee in town according to everone visiting our facilities! There has beensome issues with the machine. However the service members Freddy was able to make a temporary fix until machine was able to be replaced.

We notice when he is not here as temporary replacement don't tend to be as attentive

Leider einen Kaffee bezahlt leeren becher bekommen.

vending machine charged me for items i hadnt received like 16 x 4 fingered kitkats instead of a can of diet coke and despite emailing the company several times still not had refund, have been on hold now for nearly 20 mins waiting to speak to someone,
so if no response ive been told by catering staff at my hospital that i need to initiate a charge back as they are not coming into the hospital as there is some dispute - doesnt really help me any

Experiencia pésima. Se niegan a devolverte el dinero cuando el producto queda atascado. Es un servicio nefasto.

La peor empresa de vending,las maquinas se tragan las monedas,no expenden las bebidas y cuesta mucho que te devuelvan el dinero tras una reclamacion.

Die Preise sind unverschämt hoch. z.b. 3,30 Euro für 0,5 Liter Eistee. Selectra treibt fie Preise so lang hoch, bis keiner mehr was kauft und dann jamerns herum dass pleite gehen. Boykott Selecta!

The equipment Selecta supplies is standard and widely used — there is nothing particularly unique about it. Unfortunately, that is where the positives end.
The service is effectively non-existent. There is no visible calibration schedule, no proactive maintenance, and no sense of accountability. Issues are only addressed after repeated chasing, and even then responses are slow or incomplete.
Communication is poor, follow-up is unreliable, and there is a consistent lack of ownership.
The administrative side is equally chaotic. Invoices are inconsistent and difficult to reconcile. Payment records are unclear. Basic account management feels disorganised and unnecessarily complicated.
In short: average equipment paired with utterly substandard service and disordered billing processes.
For a company operating in a commercial environment, this level of unresponsiveness and lack of professionalism is unacceptable.

Haben in unserer Uni bib einen Automaten stehen. Dort wo Studenten ein und aus gehen und man eigentlich weiß, dass Studenten sparen, wo sie können. Selecta hat da wohl was falsch verstanden. Die Preise sind komplett übertrieben (der Vorgänger Automat von einer Konkurrenz Firma hatte meist die Hälfte des Preises, der jetzt da steht, meist sogar weniger) und die Auswahl ist auch garnicht auf den Kundenbereich zugeschnitten.. (teilweise Getränke, die sich keiner kauft) keine Food-Option mehr und der Kaffee Automat hat meistens auch einen Defekt (Becher leer, Kaffee leer) alle regen sich darüber auf.