seed heritage Arvostelua 

I cannot speak highly enough of Karen and the exceptional customer service she provided throughout a very stressful issue involving significantly delayed mail delivery with Australia Post.

From the very beginning, Karen was attentive, compassionate, responsive, and genuinely committed to helping resolve the problem. She kept me informed every step of the way, providing updates on every movement of the case and ensuring I was never left wondering what was happening. She personally raised a case on my behalf and worked tirelessly to ensure Australia Post took action on the delay.

Karen’s professionalism, communication, and dedication made all the difference. In a time when truly outstanding customer service feels increasingly rare, she has restored my faith that there are still people who genuinely care about helping others.

I also have to say this, despite the unfortunate stereotype that has become associated with the name “Karen,” this Karen couldn’t be further from it. She is the complete opposite: kind, patient, understanding, and an absolute credit to your organisation.

Thank you, Karen, for your unwavering commitment and for going above and beyond. Your efforts did not go unnoticed, and I sincerely hope you receive the recognition you deserve.

I bought some socks from Seed Heritage at Myer Fountain Gate. They looked beautiful. They were in my size. I have quite small feet, a ladies 6 1/2.
I took them home and tried one sock on. They were very small and quite tight. When I tried to return them, the lady at Seed wasn’t at her area and the comment was made at another register “Are you sure you haven’t bought those socks at the children’s department?” Obviously I hadn’t. When the lady came back, she went down to the main Seed shop in the middle of the shopping centre and was told no, they couldn’t do a return because of health reasons. That’s fine, but how am I meant to try the sock on with a plastic staple in the toe of the sock. I have to rely on the sizing of the manufacturer and it been correct on the on the packaging, which it obviously isn’t as it doesn’t fit.
I would’ve been happy exchanging the socks for a boot sock which I have bought before. These were ankle socks, clearly very small, but I didn’t know that until I tried them on.
I have bought huge amounts of cardigans, jumpers and pants from Seed over the years but this has been a truly disappointing experience. I can’t even give these to my granddaughter because her feet are bigger than mine. Disappointing Seed!!!!!

I bought a pair of linen pants 1 year ago $169 and the fabric has worn through and torn. My Trenery ones are still going strong after years of wear.

I paid $160 for this top from Myre by Seed....
Was some cheap fabric, not lined and rode up on the body because of the cheap light weight fabric
Took it back to Myre for refund

I would like to do a shout-out to the lovely ladies in the Seed Kotara Westfield.
I am well traveled lady and I have to say the service that I got was amazing.
So very friendly not pushy not say I look good just to make a sale, they were there just to help me find the right outfit.
One thing that kept me in the store was the fact that some of the sales ladies were my age in their 50s and looked amazing in their clothing that of course was Seed, right from the start I could see what it could look like on.
They did such a good job I bought 3 items and afew day later went back and bought 3 more.
I left the store feeling a million dollars.

Terrible customer service from Thea and Lucy. I had a gift card that was 6 months over the expiration date. I explained I had 2 babies in 2 years and hadn’t been in the right situation to buy new clothing.

Absolutely zero budge room. They did not care. Considering this company reports tens of millions in profit each year, it’s disappointing they couldn’t give some leniency on a measly $150 gift card.

The emails are robotic and insincere. I’ll be shopping else where in future.

Absolute joke dealing with the so called customer services reps. I purchased a Seed Womens Merino Wool Cardigan. It shrunk in the wash. I wrote to them and sent a pic and asked what they could do to compensate. They kept writing back saying they cant locate my receipt. 3x customer service reps later still no resolution. No care for customers. Will not be purchasing anything from this company and will be sending a complaint to Consumer Affairs. Pathetic and poor service.

Absolute scam. Kept blaming the delivery company and treated me like I was stupid. The only stupid thing I did was not check Trust Pilot before ordering. They use the Taking Shape brand to make them seem legitimate. Thieves!!

My order was tracked and never arrived Ripped off, don't order

I have brought a lot of items from seed and always liked what they had to offer. However, I ordered items recently from them and they didn’t send one of the items and claimed they did send it. They didn’t send a packing slip with it and I find this to be dishonest and unaccepting of their error. I won’t be shopping there anymore and will not recommend to family or friends

My first order went without a hitch. Received email communication of dispatch, and packing slip. Friendly support. Second order is oppposite experience. Terrible customer service. The "victoria" who works there showed no basic customer service skills, very robotic. Seed Heritage failed to deliver reasonable timeframe, failed to email dispatch notifications or that the delivery will be split. Too slow and I was no longer there, to receive item. I will not purchase from a company that does not own its mistake.