Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded pr... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Näytä lisää
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Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Näytä lisää
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I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Yhteystiedot
Yhdistynyt kuningaskunta
- team@securefixdirect.com
- www.securefixdirect.com
4,0
Hyvä
212 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer focus is high
Customer focus is high, great support and knowledge. Plenty of email contact and great information.
24. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Keith.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Swift delivery of my battery box but…
Swift delivery of my battery box but unfortunately straps & fitting kit were missing,on making contact supplier checked but had no further stock so immediately made a refund and told me to keep the box with their compliments.I would be happy to purchase from again and recommend SecureFix Direct
4. helmikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Purchased item on Thursday received on…
Purchased item on Thursday received on Friday you cannot ask for anything better than that, very happy with product and a good price.
8. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Mrs Costello.
Thank you for leaving us feedback. I am glad that you were happy with ours and the courier service as well as your product.
I hope that we can supply you again.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great Customer service
Accidentally received an incorrect item , when contacted they immediately shipped the right part the next day.
Great products and outstanding customer service👍👍👍👍
Others take note 😝😝😝😝
5. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Mike.
Thank you for leaving us feedback.
This was no trouble at all, I apologise that this happened in the first place - I have passed your feedback on to our hard working team.
Jamie.
www.securefixdirect.com
Have just had excellent service from…
Have just had excellent service from this seller along with a good deal on several items...Would highly recommend and will use again.
2. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Lovely people
Lovely people and great customer service. Highly recommend and happy to purchase again
1. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Good service
Good service. Product faulty but received immediate refund. Very quick and easy to deal with. Will use again
27. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Steve.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent Service
This company provided excellent support when the post office failed to deliver my goods and had replacement hardware re-shipped pronto to me. It’s only on occasions like this that you know a good supplier.
13. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Fantastic customer service
Absolutely excellent customer service. Resolved an issue with an order with no fuss or bother. Thank you it a refreshing change in this day and age. It restores ones faith in buying on line.
18. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Rich.
www.securefixdirect.com
Great service
I ordered some tracers and one came fast, but one was missing. They immediately sent another TWO to make up for it. Great service.
13. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, I had fault with an item after installing it, several months after I had bought it. On being contacted Securefix sent a replacement quickly and with no quibbles.
1. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Peter.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service.
Item arrived in good time and in great condition. Highly recommended.
13. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wish all companies had the same…
Wish all companies had the same customer service.
More than excellent.
24. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great service outstanding thanks
10. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wonderful company offering superb…
Wonderful company offering superb customer service. Couldn't have been quicker responding or more helpful or efficient processing a complicated order including making good when the courier lost part of the order. (Being out of stock they even waived making a charge for the lost part as compensation for the delay in obtaining it from the manufacturer. You don't expect anyone to care that much about the customer these days.)
8. syyskuuta 2021
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us in first instance to resolve the issue - I am glad that you were happy with the resolution.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Prompt delivery and very rapid…
Prompt delivery and very rapid response/resolution to a query.
1. syyskuuta 2021
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback. I will pass your feedback onto our customer relation guy.
Luke.
www.securefixdirect.com
Paid for next day deliver but it took 5…
Paid for next day delivery but it took 5 days to arrive. My delivery charge was refunded but it is not the point as I was on holiday and wanted the kayak during the holiday.
The kayak is perfect for my son and great value.
31. elokuuta 2021
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I am sorry that the courier failed to deliver as per what you originally paid for. I am, however, very glad that my team refunded you your delivery charge.
If there are any additional matters, then please do reach out to me so that I can address them.
Thank you for re-addressing the 1 star feedback.
Jamie.
www.securefixdirect.com
All very good 5 star.
31. elokuuta 2021
Vastaus yritykseltä SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Very good company to deal with and…
Very good company to deal with and always deliver what we order.
31. elokuuta 2021
Vastaus yritykseltä SecureFix Direct Ltd
Hi guys.
Thank you for leaving us feedback.
We always enjoy supplying you & hope that our relationships continues to grow.
Jamie.
www.securefixdirect.com
Ordered a pair of axle stands…
Ordered a pair of axle stands, Hermes seem to have lost them… contacted Securefix as they hadn’t arrived on the expected date. They investigated as to why and sent a fresh pair of stands next day with DPD. Arrived this morning. Great service from a local company!
24. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä SecureFix Direct Ltd
Hello Philip
Thank you for leaving us feedback. I am glad that we resolved the issue for you, Jason advised me this morning that Hermes have now refunded us for the lost parcel.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
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