Ordered an upgrade to 1st class for my train which was quick and easy to do. When I caught the train, there was no 1st class service provided. I contacted Seatfrog for a refund, which was process... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It was my first time using seatfrog to upgrade to first class coming back from the NEC. The process was really easy. Unfortunately our train was cancelled just as we got on due to football supporters... Näytä lisää
Excellent service from Richard after first class on my booked train was decommissioned. Issued a fast refund and was very friendly and engaging. Would definitely use Seatfrog again
My journey from Newton Abbot at 10.06 on 6th October 2026 was cancelled at Taunton because of the emergency services dealing with an incident. I therefore lost my 1st class upgrade. I contacted t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Yhteystiedot
London, Yhdistynyt kuningaskunta
- info@seatfrog.com
- www.seatfrog.com
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super cool product
Super cool product. Only found out about it recently and I've already had a couple of first class upgrades which were super affordable.
Today I also had to contact customer support regarding a refund and they've been ace about it. Thanks Aaron!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Tudor, welcome aboard! It's brilliant to hear you've already managed to bag a couple of affordable First Class upgrades. We're also glad Aaron could help with your refund when you needed it. Thanks for the fantastic review 🐸
Great customer experience
I always find Seatfrog really easy to use, the app design is very straightforward.
Ny train home recently was cancelled and after completing the form Aaron from Seatfrog got in touch to arrange a refund. Super impressed with them! Great customer service.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Richard, thanks for the lovely feedback. It's great to hear you've found the app easy to use, and we're pleased Aaron could get your refund sorted quickly after your train was cancelled. We really appreciate your support 🐸
Aaron in Customer Support was very…
Aaron in Customer Support was very responsive and resolved my request. Thanks Aaron.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Shaun, thanks for the shout-out! We'll make sure your kind words are passed on to Aaron—he'll be pleased to hear he could help 🐸
Needed help with booking
Needed help with booking. Team prompt to reply with great advice and resolved my query really quickly.
Brilliant service
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Jane, thanks for your review! We're delighted the team could answer your booking questions and get everything sorted so quickly. We hope you enjoy your next journey with Seatfrog 🐸
Vanessa was super helpful in sorting refund
Vanessa was super helpful in sorting my refund when the train was delayed for hours
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi there, sorry your journey was delayed, but we're pleased Vanessa could get your refund sorted for you. Thanks for taking the time to leave a review 🐸
Eibhilín S Was super helpful!
Eibhilín S Was super helpful - really made my day by being so supportive and putting my mind at ease. Great service really goes a long way. Thank you!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Sophie, this is such a lovely review to read. It's wonderful to hear Eibhilín was able to put your mind at ease. That's exactly the kind of support we aim to provide. We'll be sure to pass this on 🐸
Great service
I made a mess of a ticket purchase but was able to get it sorted straight away thanks to Eibhilín. Great service all around.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Will, ticket mishaps happen to the best of us! 😄 We're delighted Eibhilín could help get everything back on track. Thanks for your kind words.
SeatFrog customer service
I have had a great experience with Ella from SeatFrog. My issue was resolved in full and very rapidly. Best customer service I have had in a long time
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Adam, what a compliment! We'll make sure Ella sees your feedback, she'll be so pleased to know she made such a positive impression. Thanks for sharing your experience 🐸
I won a seat and my train was over an…
I won a seat and my train was over an hour late, I applied for a refund and was immediately contacted by Vanessa to confirm the refund. Great service
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Janice, thanks for your review! Sorry your journey was delayed, but we're pleased Vanessa could confirm your refund so quickly. We hope your next trip is a much smoother one 🐸
Great refund process
Sadly the first class carriage was pulled from my train so the upgrade I bid for was no use. However the refund process through Seatfrog was quick and easy (thanks Ella) and so at least I wasn't out of pocket.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Miles, it's a shame you didn't get to enjoy your upgrade, but we're glad the refund process was quick and easy. We'll be sure to pass your thanks on to Ella.
Great service
I’ve only recently started using Seatfrog but recommend them. Very easy to use via their app.
I bought an upgrade this week and despite first class being scheduled by Greater Anglia, the train had no first class.
I submitted my claim to Seatfrog for a refund while I was on the train to London and just a few days later, I’ve had a great response from Ella confirming my refund will be processed in the next few days.
Great service and a great outcome
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi there, welcome to Seatfrog! Sorry Greater Anglia couldn't provide First Class on the day, but it's great to hear Ella could get everything sorted for you. Thanks for the recommendation, we hope your future upgrades are a little more luxurious! 🐸
Excellent Service
Unfortunately my train was cancelled but the process to secure a refund was straight forward and also very speedy, Ella was very helpful in sorting this!
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Reece, thanks for taking the time to leave a review. Sorry your train was cancelled, but we're pleased Ella could help make the refund process quick and straightforward.
Excellent customer service from Aaron
Excellent customer service from Aaron
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Joe, short and sweet, we love it! 😄 Thanks for the shout-out. We'll make sure Aaron sees it 🐸
Very helpful when I made a mistake with…
Very helpful when I made a mistake with an upgrade.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Sara, thanks for your review! We're glad the team could help get everything sorted after your booking mistake. We really appreciate your support.
I made a mistake and put a bid in for…
I made a mistake and put a bid in for an upgrade in a train going in the wrong direction. I contacted Seatfrog and it was sorted right away. Very politely at sensitivity. Thank you Aaron at Seatfrog.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Sheena, sending a bid in the wrong direction is definitely one to laugh about afterwards! 😄 We're pleased Aaron could get everything sorted quickly for you. Thanks for your lovely review 🐸
Great app, great experience
I’ve used this app for years but recently I’ve been using it more having to travel to London from York once a week. I actually tell people about this app all the time!
Recently had a really great experience with their customer service. Big fan!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Andrew, this is brilliant to read! Thanks for recommending Seatfrog to so many people, it really means a lot. We're delighted the team could make your recent experience such a positive one 🐸
Credit must be given where deserved
Credit must be given where deserved. I was a first time user and bid on the wrong date and thought I had lost my money. But the team got back to me and issued me a full refund to their credit. They didn’t have to but that’s great customer service in my opinion.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi there, thanks for giving Seatfrog a try! We're really pleased the team could help put things right for you, and we hope it's the first of many successful upgrades 🐸
Review of Seatfrog customer service
The process of reviewing my refund request was handled very promptly, with charm and responsively
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi David, thanks for your review. It's great to hear your refund request was handled promptly and with the level of service we always aim to provide.
My train was declassified due to delays…
My train was declassified due to delays and cancellations so I wasn’t sure if Seatfrog would refund me. Thanks to Vanessa they are! Great service and prompt response.
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Seatfrog
Hi Sue, sorry your train ended up being declassified, but we're delighted Vanessa could get your refund sorted so quickly. Thanks for your kind words 🐸
Vastaus yritykseltä Seatfrog
Hi Sue, thanks so much for the lovely review! We're delighted you've enjoyed both the app and the support from the team 🐸
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