Scotch & Soda Arvostelua 

J'ai acheté mon premier achat des produit en promo, parce que la marque est déjà un prix excédé et je me retrouve avec des tshirts découpés en mauvais état.. ils voulais pas me faire l'echange, finalement j'ai réussi a avoir un remboursement.

Au bout de 2 ans, les coutures de mon manteau/ parka se décousent de partout ! Très mauvaise qualité.
Je suis déçue car je l’ai payé cher.

I own 30-40 items from scotch and soda bought over the years. I’ve always found their customer service to be a mixed bag, but the most recent purchase is definitely the last.

Ordered a coat which was advertised as suitable for whatever the weather throws at you. The coat was thin, not warm at all and not like their previous stuff. I raised this with them and they took little interest in answering the queries. I requested a free return under consumer rights as the coat didn’t match the description. They weren’t interested. They soon changed their tune when after a charge back claim through amex. Full refund and no crazy return costs.

These guys have chosen to basically exit the U.K. market with their approach to purchases and returns, I like many won’t be back, especially as the quality is hit and miss and the sizing chart is bogus…or their quality control is shocking…

Ik koop hier graag mijn producten.
Scotch & Soda heeft het voor elkaar gekregen om met verrassende producten te komen die elk seizoen weer een aanvulling zijn op de garderobe. Ik ben met name tevreden met de broeken, truien en polo's.

Uk based and I'm used to sellers encouraging you to buy by having reasonable returns policy, as many others have said there's a ton of paperwork, unclear guidance and extortionate costs, never again.

J'ai passé commande sur le site internet, j'ai reçu le pantalon sans emballage avec l'antivol non enlevé.
J'envoie 2 mails avec les photos de tous les documents ainsi que le pantalon, ils me demandent de le renvoyer à mes frais. Ensuite impossible d'avoir le service client, ils me font des réponses,'"d'aller dans le magasin"donc à ce jour pas résolu. Fini pour moi. Je préfère Tommy Hilfiger aucun souci avec eux.

The employees at the Amsterdam store in Berenstraat are VERY rude. They ignore you and got a lot of attitude from them, absolutely shocking.

Customer service 1-866-544-1557 is not a functioning line. Tried calling intermittently from 9AM to 1PM. Not a soul exists on the other end. Nada.

Mooie spullen… heel blij met de broeken die ik hier heb gekocht!

As many people have already mentioned here, the quality of their products is extremely low. Considering that they position themselves as a premium store with high prices, it's especially shocking. I think even H&M is far more superior in terms of quality compared to S&S. It's a shame as I love their design. Before I decided to give up on them completely, I had purchased different items from them: trousers, sweaters, t-shirt, shirts. Every single one of those items literally fell apart after a couple of months.

I bought two items from scotchandsoda.com last week. Delivery was fast but the shirt didn’t fit - even though i used the size checker on their website and have another shirt from scotch and soda in the same size that fits fine. On trying to return i am told i have to pay and organise returns myself and have to use UPS if i want to guarantee customs clearance, insurance etc. UPS want to charge £70 to send the shirt back to the Netherlands! For a £135 shirt. This is ridiculous. Calling s&s customer service they then tell me i have to use UPS as they won’t accept another carrier.

I like scotch and soda clothing but I simply will not buy from them direct online again as their sizing is too variable and returns is a total hassle and expensive ripoff.

Scotch & Soda Order number: 5100700959

Great customer service, makes you feel relaxed. Store is always neat and tidy. Plus they give you free items when you sign up for the newsletter !

Shocking returns policy.

Always liked the brand and bought happily from the London shop for years. Made the mistake of assuming they would be as good online. No exchange policy and i have to pay for shipping for the returns. Very poor.

Pantalon acheté dans un magasin à Vannes. Je me laisse convaincre par le vendeur mais une fois chez moi, je découvre vraiment la très très très mauvaise qualité de ce chino en toile de ........chiffon. Une honte de finir des vêtement de cette manière et de les revendre deux fois plus cher que des produits similaires chez des concurrents moins cher. PLUS JAMAIS!!!

Poloshirt hat eine sehr schlechte Qualität. Billiger Stoff und Made in China. Bei den hohen Preisen sieht das alles nach Ausbeute aus. Schade, letztes mal diese Marke gekauft. Wirklich enttäuschend.

Their online subscription service lacks a ton of items and is confusing to the point where you don’t receive your clothes at all if you’re not following their closet minimum rules to a T.

Very disappointed, wouldn’t recommend

Pas la possibilité d’échanger un vêtement (cadeau, trop petit) parce que l’étiquette accrochée après ce vêtement n’y était plus
Ticket de caisse ne suffit pas

S&S's return process is appalling, expensive and not transparent. It borders on unethical conduct in my opinion as the extortionate returns cost prohibits individuals from returning items.

I tried to return a pair of pants purchased online. UPS (S&S's preferred provider) quoted £71.02 in customs charges, and £19 to ship. This was over 50% of the purchase price.

I would NEVER have purchased online from Scotch and Soda, had I known that I could not return items to a UK store or that the cost of returns was so expensive. It is not reasonable to assume that an individual would know this was the cost and process of returns given Scotch and Soda has physical stores in the UK. There is no information at the point of purchase to indicate this.

Zero customer service. Trying to exchange a sweater for a smaller size. Took it to the store and sales associate said I couldn’t do it there since I ordered the product online - doesn’t make a lot of sense, but ok. Go to contact customer service, have probably called 15 times, sent 2 emails, and waited the entire week and still have yet to get a response. As a huge fan of S&S and an avid purchaser, I will be taking my business elsewhere going forward. Customer service is simple and there’s no excuse for the egregious lack of it, especially with a high-end brand like this one.