Direct Bikes  Arvostelua 

334
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Perfect commuter scooter. I have now done quite a few miles before posting my review (7864 miles). I use it for my daily commute. This scooter rides very well and a real traffic beater. Thank you so m... Näytä lisää

Saanut 5/5 tähteä

The easy way to buy a bike online. Had the whole process done in 10 minutes. Moped delivered next day as promised. Highly recommended. Cheers Lee

Saanut 5/5 tähteä

Got the new venom delivered today. Was a pleasure dealing with them and sorting the scooter out for me and delivering it to Scotland. Awesome scooter. Thanks again top guys at direct bikes

Saanut 5/5 tähteä

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

334 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(334)

107 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good all round

Good all round. From my initial enquiry their customer service has been superb. The scooter is great too, simple to get going, delivered as promised and good fun to ride. Would highly recommend them.

30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lovely scooter

Lovely scooter. Team was very responsive and helpful and made the purchase easy with klarna. I placed order on Monday and by Wednesday mid day I had my scooter!!! Very happy with my purchase. Thank you!

29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have a ninja 125 moped

I have a ninja 125 moped. It is an excellent moped. It looks and sounds great. Handles well and has good performance. I'm very happy with my moped 👍

27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought a venom and scooter arrived…

I bought a venom and scooter arrived next day. The scooter quality is fantastic. The service I received from direct bikes was very good. Every question was answered within an hour. They clearly truly care about their customers. Thank you direct bikes.

27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

No contact

Avoid this company bought a moped last year only did 200 miles had 2 services and couldn't get rid of engine management light (that was on when I bought it) can't get them on phone only through email to discuss problem with moped cutting out I paid for an extra year warranty but won't send part without payment up front!!!..I asked what's the point of warranty and they won't reply gave me 2 garages to look into it and theywon't go near it as had problems with this company in past ...I love the bike but you won't have any help with problems as no phone number nightmare and they post a contract number but that's not true as when you phone it immediately directs you to email them so you can't speak to anyone about issues

1. tammikuuta 2026
Oma-aloitteinen arvostelu
Direct Bikes -logo

Vastaus yritykseltä Direct Bikes

Your review contains a number of incorrect statements.

You purchased your scooter on 13/03/2025, you contacted us over 5 months later on 31st August 2025 and were advised—more than once—that your scooter was overdue for servicing at an approved service centre. Please see below screenshots of the emails sent to you.

https://www.dropbox.com/scl/fi/icp00k00v7282jpwxxoro/Screenshot-2026-03-27-at-10.28.47.png?rlkey=d4ken0ajafls1ekvqajsgw00p&st=8a9bjfpa&dl=0

https://www.dropbox.com/scl/fi/kv4yxa1vswlaukucpn5p1/Screenshot-2026-03-27-at-10.29.07.png?rlkey=s5tuwx86m2qkfxqo760vyd8dq&st=310lqgqv&dl=0

Despite this, you chose to ignore that your scooter was overdue servicing at an approved service centre and continued to use the vehicle for over a year without servicing it as required.

You have not serviced your scooter twice as required. You have missed three services at an approved service centre. Instead you have taken your scooter to an unapproved service centre who has not been able to turn your engine light off. The garage is not an approved service centre and you need to take your scooter to an approved service centre. We have clearly told you this by email on 1st March 2026. See below screenshot:

https://www.dropbox.com/scl/fi/mvmmffkrd6d172qrmqj1t/Screenshot-2026-03-27-at-11.04.53.png?rlkey=xp55tcjewcphdix9lwtcdkko8&st=cxvskdcd&dl=0

Servicing at an approved service centre is requirement for the continued use and safety of your vehicle and is the case with any scooter or motor vehicle, not just our brand. This is also a requirement under you warranty.

I can also see we also provided you with details of a local approved garage, Mototech, to carry out the required servicing who are happy to service your scooter. Again, you ignored.

Your scooter is supplied with a parts warranty, which you need to adhere to the required servicing schedule. This is standard across all motor vehicles. As you have not serviced your scooter as required, missing three services at an approved service centre, your warranty claim cannot be accepted. This has been clearly explained to you.

On 24th March 2026, we advised you of the cost of the required part which is only £69.20 plus delivery £12.99. See below link:

https://www.dropbox.com/scl/fi/cs8vfl51oxlb92r9q6r0u/Screenshot-2026-03-27-at-10.34.44.png?rlkey=73rhp05xuptx97vqoducj2ki8&st=3x67yzfo&dl=0

This again was also not responded to with payment.

There is no scooter or motor vehicle that you can operate over a year without servicing as required and attempt to claim on warranty.

Our telephone lines are open from 10am to 5pm Monday to Friday please call within these hours.

Thank you again for your review, we trust this now clarifies matters. The Trustpilot platform is only for genuine customer services experiences from our customers.

Saanut 5/5 tähteä

Order the Ninja 125 on Sunday night

Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about 1000miles I'll update my review.

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The scooter arrived bang on when they…

The scooter arrived bang on when they said it would. I'm extremely happy with both quality and also price. Rides very well. You really can't go wrong with one of these. Puts a smile on my face every time I take it out. Thanks 👍

16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I commute everyday and needed a…

I commute everyday and needed a scooter. Came across this site. My scooter came in two days. The distance it travels on a tank of petrol is impressive. Lasts me a whole week without filling up. Their customer service was patient and knowledgeable. Even after purchase they followed up to make sure I was happy. If you're considering buying a scooter this is the place to buy one.

3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have a panther moped which I got from…

I have a panther moped which I got from them. It was my first moped and would so use them again. The moped was delivered on time, safely and exactly like the photos on their site. Been riding now each day for around 5 months. Very good moped, service and communication excellent.

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

So many people have trouble

ordered bike on next day delivery paid extra, the bike didn’t arrive contacted company only by email (no phone number).
Bike arrived following day (ordered Wednesday evening delivered on the Saturday)
t&c says 14 cooling off period with email I did this day scooter was delivered
Company email back refusing stating bike was made to order?
Few emails back and forth company told me to sell on eBay or gum tree?!
I gave no measurements or asked for anything detailed just ordered off website that stated in stock
I have lost £2k on this purchase company is awful do not buy

I have lost £2k as the scooter was too small and direct bikes wouldn’t provide an return address

As for delivery it should have arrived ed on Friday I took unpaid day off sat in all day waiting
I emailed at lunch time to a reply stating scooter would be delivered that day but then a lady from Daventry telephoned saying Monday would now be delivered however we was going away on the Sunday which is why I paid for next day delivery that turn up Saturday after complaining
The scooter is still in original packaging as it’s no use to me

20. elokuuta 2025
Oma-aloitteinen arvostelu
Direct Bikes -logo

Vastaus yritykseltä Direct Bikes

Thank you for your review.

The statement that “so many people have trouble” is not accurate. We have supplied over 20,000 scooters to happy customers across the UK.

We do have a telephone number and address are clearly listed on the Contact page of our website, in addition to email support.

Regarding delivery, our records show we attempted to contact you to arrange delivery but did not receive a response at that time. As a result, the scooter was delivered on the next available delivery day. This was accepted by you. Orders placed on Wednesday evening are processed the following working day, in line with our stated delivery terms.

You have received the brand new scooter you ordered, as described on our website.

We do not accept that you have “lost £2,000,” as the vehicle supplied and retained by you is exactly what was purchased.

We take all customer feedback seriously and thank you again for your review.

Saanut 1/5 tähteä

Do not buy from Direct Bikes

I bought a Direct Bikes Venom in August and I admit that I read negative reviews but went ahead anyway. It has been sat in a garage for 3 weeks and they have done nothing to help me. If you are seeing this advert, do yourself a favour and go somewhere else. I’m going to Trading Standards now. Direct Bikes have refused to speak to me via email leaving websites like Trustpilot as my only outlet to get the truth out there. Don’t touch them!!

22. helmikuuta 2026
Oma-aloitteinen arvostelu
Direct Bikes -logo

Vastaus yritykseltä Direct Bikes

Thank you for your review.

The Direct Bikes Venom scooter is one of our best selling scooters. This scooter is very reliable.

I can see you have supplied no name on the review, we have requested your contact information from you. But to date you have failed to supply. See below screenshot:

https://www.dropbox.com/scl/fi/b8tta4h2s1oodoirc3k7r/Screenshot-2026-02-22-at-18.48.09.png?rlkey=s070xe0y9o7su7jy7kxqhlncp&st=hrqqqlhd&dl=0

If you are a genuine customer you would simply reply with your details via Trustpilot request so we can assist you.

The Trustpilot platform is only for genuine customers of ours.

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