Sandals Resorts Arvostelua 

as a Grenadian who migrated to the US/Canada I chose sandals Grenada to vacation with my fiancé. I had an Awesome time in butches, the staff was extremely friendly(kernel and renee @butches gave me the experience of my life) in general however after all the wonderful experience everything ended terribly. after exiting the resort I forgot my pictures so the taxi turn around so that I can go back and inquire about them. the girl on front desk (Caryl) )wasn't even Answering me when I told her why I came back(this young lady had an attitude even before I left)herself and her coworker was staring at me upset starring at me talking amongst themselves. After she called the photo studio she uttered something under her breath saying I don't need the pictures now I have two weeks to get them(because I have a strong Grenadian accent she assume I reside here). After the Photo Booth told her come choose the photos I had to ask her 5 times or more what did she say. As soon as I get in there to chose the pictures a worker (laurel/laureen) opened the door shouting at me saying what the hell are you doing here when a taxi was here 3 hours ago! this was in the presence of my fiancee and the other workers. in the moment my fiancee walked out while I looked at her astonished. this is is someone who didn't introduce themselves and was very unprofessional! she continued to question me as to why I had to use the red lane spa and so much more.... mind you I had a butler suite with complimentary spa. laurel/lauryn was even saying to me why would I want to pay for photos right after my stay and I need to pay for it before my stay! this staff is telling me when to pay for my photos. with the shame and humiliation I had to last minute change my return ticket, extended my stay at a different hotel just to see when I can get my photos. on my way out they were uttering that they thought I lived in Grenada permanently. laurel tone only changed when she realized I have other nationality. this just went a long way to show how bias the staff probably behave to local people! I didn't find it necessary to title myself as Dr or claim other nationalities to be treated like someone on a vacation! before I got my career as a MD I worked for this company about 10 years ago, I met butch and understood what he stand for. he would've been so disappointed ! im still in awe that this happened at a 'Sandals' resort.

We spent 5 nights at the Sandals Resort in Saint Lucia's Regency resort. It was the worst vacation we had ever had. The shower was broken and you couldn't control the hot water. It literally burned my neck and shoulders. We reported it Friday. They fixed it Monday evening. We requested a handicap accessible room and were told we had one on the beach. We were switched to the furthest room from the beach. The shuttle drivers were lazy and rude. Both my wife and I suffered during this trip. I ended up having to go home in a wheelchair due to their negligence with broken kneecap. They keep saying someone is reaching out to me from Sandals, but 11 days later, still nothing. The only thing about this place that was all-inclusive was the money they took from us. Complete trash experience

We have just returned from Sandals Grande Antigua. We were welcomed like long lost family. The facilities are excellent and the staff are friendly and welcoming. The food and drinks are excellent! Okay there are a few areas that need updating, but overall the place is special. Then there is that beach! Wow! Beautiful white sand against the bright blue sea.

My husband and I vacationed in November 2024 at Sandals Grenada resort. The entire resort was lovely, the staff extremely friendly & accommodating, and the food at every restaurant was extraordinary. So why only 4 stars? I have low vision and I’m legally blind. There were no yellow stripes on the edges of the numerous stair steps, especially at night when the resort lightings is low which may seem romantic for many guests but for me it was a nightmare. I had to depend on my husband’s assistance to prevent falling down the stairs located throughout the entire resort. I can only hope Sandals sees this review and resolves this issue so that others like me can truly safely enjoy the Grenada Sandals resort.

We recently stayed at Sandals in Grenada, the whole experience was fantastic! The staff were polite and very friendly, I must mention Kenley in particular, he was very friendly and extremely helpful! Will definitely be back!

Sandals Exuma closed after we had booked a golf holiday and paid through our golf travel agent, Elegant Golf. Our pleas for help were ignored by both companies other than to inform us you will need to pay an extra $5000 for an equivalent golf holiday in the area. To cancel the holiday because our flights had been booked would be extortionate too. So avoid Sandals and Elegant Golf would by my advice, we have been stitched up beyond belief.

We saved and saved to go to Curaçao for our 44th anniversary. We couldn’t wait to try the restaurants as noted online. It wasn’t much different than Golden Coral or any low cost restaurant, generic, nothing special. Not the quality advertised. Staff was snippy and just not pleasant. Way too much money for what they serve. The room did not look like the one I booked. The patio was tiny. The sunset ‘cruise’ was a joke. We sat on the floor of the boat while the driver drove very fast. Throwing us around. Snacks : generic meatballs and fried mushrooms were served out of cardboard boxes passed around by a deck hand. The music was blaring. This was sold to me as a perfect anniversary celebration. HA! What a joke!!! On the upside the snorkeling was fun and the crew was friendly. The ocean view was amazing. We would never go to a Sandals Resort again.

We booked online for a full package. It FALSELY stated we had inlcuded non-stop flights in the package price but at checkout it was removed but kept at the same price. We did not notice this as it was a tiny click box that they unclick at payment time. The day after we received an email that stated we needed to book our own flights. We were furious. Their online mailbox is full, the chat person is unbelievably dense and useless, they donot answer calls, and they will not honor the FULL INCLUSIVE pricing they state online for everything included. Of course you do NOT get your money back and you will pay if you change a thing. EXTREMELY SHADY COMPANY.

Montego Bay: You have to tip to get your bags to the bus, you have to tip to get on the bus. Our room temp control unit did not work, some lights did not work, no fan in the room (the pic showed it did) the drinks at the bar were horrible, the people are not nice. They called to change the room. We packed the waited an hour they they call and said about changing the room. I went to the front desk then finally changed the room. THEY COULD HAVE CARED LESS, but wanted me out of there. The were out of ham, pepperoni the whole week for certain dishes. No hair dryer in the room for 4 days. Took 2 days to make up the room and restock the fridge. Not clean compared to St. Lucia. NONE of the hot tubs worked properly, No shower by the main pool worked at all. So no showering to get in the pool. No notice on what to do when we were leaving. ATTIDUDES FROM MOST!

Treat your staff fairly and well, it shows how over worked staff is.

Royal Barbados is a prime example of Management getting rid of staff that is quite clearly needed and required.
Endless waiting time everywhere with stressed staff.

Customers should not pay 5 star prices to receive 3 star at best

We visited Sandals Barbados in 11/24. Our family had a bad experience. They were overbooked and downgraded our rooms for several days. You would expect a refund for the difference but they would only give us a credit that had to be used at their shops. T-shirts are $50-70 at their shops so it was a wasted attempt at goodwill.

The resort rooms are very tired with stained furniture, cracked tile in bathrooms and moldy smells.

On the plus side the grounds are very nice. Many go to Sandals for the food but at this location there isn’t enough dining capacity so guest are left to wander the property searching for a place they can get something to eat. Only a couple restaurants take reservations and those are mostly all booked up for the week when you arrive on your first day.

The service in general is very poor with towel shortages and indifference being the attitude of most staff and managers. You can complain to management but it doesn’t change anything. We went days without fresh towels.

We won’t be booking any more trips to Sandals.

Poor service , waiting hours for room to be ready sat in lobby, unhelpful staff. Would not recommend spending the money a lot nicer holidays out there for the money with better service ,better quality of food.

Booked a Club Level Room at Barbados back in February. Due to arrive on the 20th November to celebrate our Wedding Anniversary. Received an email 6 days before travel advising that they couldn’t accommodate us. This is the worst customer service I have ever received. They do not deserve to be in business dealing with customers like that. This was a trip we have planned for years, luckily we have managed to get booked in at another hotel or we would have lost the full cost of our flights from the UK. We were offered a room at their hotel in St Vincent, however we booked Barbados as that is where my Wife particularly wants to go NOT another Island!!

I am extremely disappointed with Sandals for cancelling my booking with only 4 days' notice, despite having made the reservation 10 months ago. This trip was meant to celebrate my 30th wedding anniversary, it was meant to be a trip of a lifetime and we booked a suite and upgraded our experience due to the nature of our celebration . We received a call yesterday with just 4 days to go to advise us that Sandals had cancelled our booking. Sandals have offered us a voucher for the value of our holiday , that's good of them ! with 4 days notice we have no chance of booking anything other than a basic level of room at a location we did not want to choose.

This is the second time that Sandals have done this to me. I find their complete disregard for the impact of their actions to be very disheartening and they seem to advertise themselves as a luxury brand and do not even have the most basic level of customer service or decency. I hope they take steps to improve their booking process and customer service to prevent this from happening to others in the future. If you can not honour a booking for whatever reason you should be finding an alternative at the same level as that already purchased.

I suspect they over sold my room and then decided to cancel mine as it was booked so long ago I got a better deal.

Shame on Sandals - do not spend your money with this company

Rubbish company..Designed for obese yanks with 0 class and etiquette..Resorts are equivalent to 2 star all you can eat buffet. Stay away and don't waste any money.

Absolutely horrible service all around. We were told our room would be ready at 12:30pm it wasn’t we had to wait over two hours. We got the honeymoon package which was never in our room when we arrived. Then when they came with it the girl walked right into our room as my husband was changing… total lack of respect or privacy. Our bathroom door and safe in the room didn’t work. We went to complain they said they would move us to a new room. This room is smaller than the room we were in and is in the same building where on the first day here the elevator didn’t work. Then we booked excursions that were canceled due to rough waters we were never told till the time we were supposed to leave. Then were told all they could give us was a refund and they couldn’t get us on any other excursions. We went to make reservations for dinner when we arrived and they had none.

We have made several trips to Sandals and Beaches resorts over the last few years and have over 45 paid nights with the chain. However, this will now be our last due to the terrible (non-existent) customer service after traveling to Jamaica during Hurricane Beryl. While the staff at Royal Caribbean were absolutely great during the whole ordeal, Sandals customer support refuses to provide any assistance with the information/documentation necessary to file a claim with our insurance after the trip. After numerous phone calls, emails, and social media direct messages over the last few months, I’ve received no help from Sandals at all. Either no response at all or constant redirects to other contacts via email/voicemail that go unanswered as well. In one of the few actual responses, they’ve gone as far as to say “Well, you didn’t purchase the insurance through us, so we can’t help you”. Sandals has caused us to lose the reimbursement because they will simply not provide the information requested by the insurance (confirmation of costs, verifying that we were not provided any refunds, etc.). It’s mind boggling that they refused to help with this, it doesn’t cost Sandals a dime other than a few minutes of someone’s time to provide a statement that would satisfy the requirements of the insurance.

Celebrated my 30th anniversary at the Ocho Rios location and it was God Awful!! The first room was dated, tv didn't work, no hot water and air condition leaked all over my luggage. There were cats everywhere and begging and starring at every restaurant while we were eating, it was disgusting!! I paid money for an upgrade room and had to fight off cats from entering my room. We had to call the front desk again because we had an ant infestation and begs in the pool. I called the front desk and complained at least 10 times of my stay and not once did the people offer me anything for ruining my anniversary. I would not recommend anyone I know to go there.

We booked with a deposit ($98) and travel insurance ($248) through Tripmate. Due to unforseen circumstances we had to cancel 4 days later. They informed us that only the deposit was refundable and the travel insurance from Tripmate was NOT refundable. After contacting Tripmate, they informed me that the insurance IS FULLY REFUNDABLE up to 10 days after booking. In fact, Tripmate stated they do not even receive the money from Sandals for the travel insurance policy until after the 10 day grace period. Thank goodness for the Tripmate employee who assisted me!

Once again, I contacted Sandals and they stated to me that it was NOT refundable. I made another call that same day and was told the same thing, but after telling them what Tripmate stated - that customer service representative stated on a recorded line that it would be fully refunded within 7-10 days.

We received the $98 approximately 8 days later. When I called again to ask about the refund for the travel insuranced - once again the customer service representative stated the insurance was NOT refundable. I then told them the date and time of the recorded phone call & the representative found the recording and said it would be refunded, but would be another 7-10 days which was not acceptable to me. After talking to a manager, she contacted the accounting department and the $248 is being processed and refunded to our account. NOTE: The manager was sharp and rude regarding the refund and did not apologize for their error.

Bottom line, is that Sandals LIED about the insurance being NON-refundable and I had to contact Tripmate myself to find out the truth. So, are they just incompentent OR are they just keeping their customers money illegally out of greed?

This was going to be our first trip to Sandals & now it is safe to say we will NEVER book a trip to Sandals.

Sandals Antigua filthy and rude staff. Management not willing to resolve any of the issues. Concierge service completely worthless