Samsung Parts Arvostelua 

Great parts and services but they can improve for sure. Overall fine performace

Received the wrong part for my drier. J&J International won't pay shipping to return it. After being on the phone for 90 minutes, mostly on hold, I decided to let PayPal fight with them. Don't buy Samsung!

So happy that you guys could help me, great customer service

One of the worst customer experiences I have had in a very long time. Spoke with a women named "Dawn" who was inpatient, rude and then became passive aggressive, all in our 10 minute phone call. I still have no solution to my issue for TV. I dont see how this organization is even in business. This is now my second absolute terrible experience with this company. This organization is built on terrible attitude and power thrusting. They do not put their customers first and I just dont see them being in business successfully. Even if that means they the managers are suffering personally. Very sad. This organization sucks and I give it a 2 thumbs down.

J&J-International- unresponsive and deceitful
I am adding to the poor reviews I have read in most of the feedback forms on this company. Mine like many others is regarding the poor performance on lack of effort on their part to respond and deal with returns. I ordered a part for my Samsung electric range. Ordering, shipment, and arrival were all good. When I got the part, it was not going to work because of the need to solder it into the control board. I email and three days later sent an inquiry through the company WEB page. No response for two weeks, at which time a filed a complaint with my Pay Pal account. I got a response from JJ International the next day asking what the issue was. I copied the same email I had sent weeks before and the next day they sent the RMA and mailing return mailing label. I was told by the Operations Director J&J-International that as soon as the part was returned a refund would be issued. He also asked that I drop or close my complaint through PayPal. I went to PayPal to so and they have a posted warning not to close the complaint until you receive the refund because you cannot reopen the complaint on the same vendor once you close it, so leave it open until you are sure everything is cleared. I responded to the Operations Director with the information posted on the PayPal site. That is the last I heard from Charles the Operations Director J&J-International. With no response from the company. After the returned item being at the mailing location for over three weeks, I escalated the complaint with Pay Pal, as they have a timeline for keeping complaints open. J&J-International responded to the PayPal escalation notice in 8 days. Pay Pal took 9 days to read the response which said again when they get the returned item, they will issue a refund. (The item has been at their post office since Jan 16th. Pay Pal now wants the shipping tracking number and shipper, all of which I set both parties on 26 Jan. February 21st, 11 days after I reminded them, I had already sent the requested information I get the final response from PayPal; they have resolved it in my favor. Pay Pal has come through and done what the Operations Director J&J-International should have done and said he would do almost 3 months ago.
Be very, very, careful dealing with the J&J-International, they have not been honest or fair in dealing with a return. I hope Samsung knows what this company is doing to their (Samsung’s) reputation. Pay Pal could have settled this much sooner if they had read on paid attention to my correspondence.

Great service and the item was safely packaged. Very nice!

The ONLY place online I could find the part I needed and as easy as it could be. Great site great prices

Great service and package arrived fast. The packaging was of good standard and the correct replacement product. Product was a little pricey but worth it since it's an original part. The only exception was i didn't receive an order or shipping confirmation e-mail. Had to log onto my account to see activity.

Contacted Samsung UK to try to obtain an original lead for my S7 phone. What a lot of rubbish I got through I was then was put on to someone else, then another, then another then another can you believe it I was then told I was being put back to the first person I spoke to. Absolute rubbish amateurs I can think of other words but have to watch what I say. Never got the lead, now looking for another phone. More than likely NOT SAMSUNG.. gave 1 star just because the phone was answered!!!!!!!

Reliable parts, Delivery is on time. Had no issues on the replacement part received. Thanks!

Fast delivery service reliable enjoyed my product

Paid $36.95 for 2 day Saturday shipping. Received part Monday. I had to fight to get refund and all they refunded was $17 when I should've only had to pay the standard rate of $9.75 since it took 4 days. I'll go elsewhere next time.

Received my replacement part extremely fast.

This is the worst company ever. It is impossible to contact them by phone. I have an order in for 3 months. Tried calling numerous times. Despite their recorded message they will never call you. Finally a response to email 10 days ago to confirm model number, obviously another stall tactic, still no parts. Don’t ever do business with them.

It is very difficult to call them. You have to attempt to dial the number about 10 times in a row for the call to go through. I initially ordered on May 29th for 2 parts from them and my card information was taken to process the order but was not processed until 3 weeks after. I called them 2 weeks in to find out the status on my order for the rep to tell me that my order was on backorder which the rep did not tell me initially. They cancelled my order and they placed another order assuring me that the parts were in now and after a week I did not get a shipping confirmation. I called them today and the rep told me that the order is still on backorder. I was done. This place has horrible service and they will never get my business again.

This site throws the whole concept of buying Samsung Appliances and available support into question. After 3 1/2 years from the date of purchase, the spider-arm for my front load washing machine (WF42H5000AW) completely disintegrated.

Finding and ordering the replacement part was easy enough, but that’s where all the support ended. After not receiving any shipping information a week after placing my order, I emailed online customer support.

I received a response from Charles (online customer support), who said it would be shipped in 2-4 weeks. After two weeks, I asked again and was told 2-4 weeks again. Seeing no change, I wrote and asked for a supervisor. Charles replied with an adjusted shipping date that was only a week away. A week after receiving nothing, I wrote Charles in Customer Service again and was told they had no idea when my part would ship.

Bottom line, they lie to placate you and their supply chain appears to be broken. Checking for compatible parts, I’ve been told that Samsung no longer manufactures my part. If that’s the case, their website should say that when trying to place an order. I lost the option to buy a used replacement part, because of waiting and listening to their lies.

The worst customer service I ever have had. Not sure if they are still in business. No response to email, no answering phone call!
Not sure when they are going to deliver my order.