Samsung Arvostelua 

I bought three large Samsung ducted air conditioning units in 2020: a 12kw, 14kw and 18kw system and for the last 5 years, they have been nothing but issues with all of them, repeated issues, over and over again.

Every single one of them has failed, with two of them failing 4 times in 5 years. Each time it takes months to get parts, they try to dispute and not do the warranty, and in total, the unit is out of action for weeks, if not months, at a time.

They have been to my house to diagnose, repair, fit new parts or replace units 14x in 5 years and the units continue to have issues.

They are now out of warranty and despite the issues being documented, repeated and unresolved, they say the unit is out of warranty.

Genuinely, please do not buy a Samsung Aircon. They do not stand behind their products and despite being such a large company they have no understanding of Australian Consumer Law or basic warranty or just basic ethics.

I have never had so many issues with any product in my life, and dealing with Samsung has been a nightmare as they do everything they possibly can not to fix the issue and to drag it out as long as possible to make you give up.

I have given them every opportunity to amicably resolve issues but each and every fault has to be fought tooth and nail to get a resolution.

I have had to get the ACCC involved and the Office of Fair Trade in Queensland to help me get things resolved. When they do, they use poorly paid repair people who don't want to do the job because they don't get paid enough to do the hard stuff, so they try and come up with excuses not to do it, which means you will be forced to fork out for it when the unit is actually faulty by design. It's a literal nightmare.

Please don't do it to yourself, buy any other brand!

I ordered a Samsung S25 Ultra online on 17 September. After getting a shipping notification, I was incorrectly told on 19 September that the phone had been delivered, but it never arrived. I contacted Samsung immediately and was told the issue was being treated as “high priority.” What followed was over 2-3 weeks of chasing support with zero outcome. No redelivery, no replacement, no refund, just the same canned response every time - “it’s escalated on priority, in 7–10 business days, a case manager will contact you.” No one ever did though. Apparently, that’s Samsung’s definition of high priority.

With no resolution, I had no choice but to take it to Fair Trading. Only then, after more than 45 days, Samsung finally refunded my money. During this entire time, there was no proactive communication and not even a basic apology.

I have been a Samsung customer for over 25 years, but this experience shows a serious lack of ownership and customer care. Very disappointing and unacceptable. But who’s bothered? After all, this is “high-priority” support from a company proudly sitting at a 1.5 star customer rating.

I bought samsung 8 40mm watch. I didnt like the look and feel of the watch and wanted to return it. All I had done was open the box tape to have a look and the rest is as is. Not even turned it on and samsung refuses to get it returned. I am a corporate customer and I have always bought samsung phones, tv, bud etc. Recently also bought 2025 ultra watch and samsung portable drive which I havent opened the box yet and will return it. Never would want to buy from samsung. How can you buy online when there is no return policy if you open the box? Disgusting service. Stay away from samsung products. I will put this review in all the places.

The Samsung warranty is worthless. They made up their own reason for not honouring their warranty on a flagship phone that they advertised as being super tough and durable despite the fact that it was a manufacturer fault. I don't even care about the money so much. Its the principle of them not providing a fair and reasonable outcome. After being loyal to them for years I will never buy one of their products again. Nor will anyone I know once I speak to them about Samsungs atrocious customer service.

Bought Samsung G5 32" monitor online from samsung. Arrived with very distracting dwad pixel. Emailed support , no reply. Phoned and enquired and had to explain and send picture, which I did , yet they want me to sit without a monitor for days, maybe even weeks because they still have to assess , unacceptable. Stay very far away from samsung.

I have had a Samsung SRF719DLS for the last 7 years - I have had problems with the icemaker many times and have had it fixed thru warranty and after warranty but on Sunday I smelled something like gas coming from my fridge and obviously was confused and contacted Samsung on the monday morning (by the way this is the 3rd fridge that I have had because they other two fridges completely broke down - I believe the first fridge was around $4,500 and the following two fridges were around $3,000 plus I am only guessing but I have an amazing memory so I don't think I off by much) I am at a loss but I called the repairman and he immediately came out on Monday 1 December 2025 and informed me that the compressor was faulty and therefore under Australian warranty laws this is completely covered and therefore I should contact Samsung. I did and of course I got the run around - I have now lost all the food in my fridge because it is now 2 days and probably 3 days that the fridge has not been working) As you can imagine I am so angry and frustrated that I have now spoken to a manager at Samsung in the Philippines that has informed me that they would install the compressor but that I have to pay for the installation. I am in total disbelief that they have informed me of this. I as a consumer and a person who is completely frustrated and shocked that I am going to be penalised for purchasing their product that has caused me so much grief. I want everyone to know that this is how the company who supposedly is so powerful and rich treat their customers.
Please see the warranty consumer laws underneath whereby they (samsung) have to fix the problem and the consumer should not have to pay a single cent.
I actually have an email from the repairman that states the consumer laws in Australia whereby if there is a fault with the compressor it is covered for 10 years and the consumer can ask for a full refund of the purchase price or to have it fixed with no cost to themselves. So let's see how Samsung respond to this. NB: I have passed this information to Samsung. I have to let some further developments - yesterday I contacted the CEO office in Sydney and they responded by stating that the report I received from the serviceman was not a authorised serviceman from Samsung so they would be sending out a serviceman to check the fridge. Today 3/12 I received a call from the call centre in the Phillipines whereby the person didn't identify herself until I asked for her name and she reluctantly told it to me but she then informed me that they were not able to do anything and that they were willing to give me a 15% discount voucher to purchase another fridge (are you kidding me) so I declined and informed her of the situation with the Sydney office and she then informed me that it was a bad connection and would ring me back. Still waiting.
The latest update dated 31/12/2025 - I was so relieved that a qualified service company from Samsung came out and after 3 visits I thought they had fixed it. Well unfortunately this is not the case - the fridge seems to be working but the freezer doesn't work at all. I am awaiting the response from Samsung to see what their solution is.
Today is 21/01/2026 and have been informed from Samsung that they will give me a 40% reduction on the purchase of a new Samsung fridge to compensate me. I am so relieved that I actually got a response and agreed to this because at the end of the day this has gone on for far too long. The funny thing is that they said they will send me this 40% discount voucher but I haven't received it and therefore I cannot purchase a fridge without it. I wander if this is again just a ruse and if they actually do the right thing and if not I just want everyone to know the situation as it stands.
Today is 5 February 2026 and I have again asked Samsung to send me the 40% discount voucher. Awaiting their response.

On 05 August 2025, I purchased the Samsung S25 online for $1099.00.
The phone worked very well until the beginning of October, when I installed a software update. After that update, the battery started draining much faster.
The Contact Storage process drained more than 60% of the battery, even though I disabled all synchronizations. I contacted Samsung Support multiple times, allowed the agent to share my screen, and sent log files through Samsung Members. Finally, I took the phone to a Samsung service center. They told me everything was “within normal limits,” but I know it definitely was not.
I tried to contact the Case Manager — I could not reach him.
Samsung is the only company I know where you cannot file a formal complaint.
When my case was escalated, the Case Manager called me once and sent one email the same day.
After that, he never contacted me again, even though I sent several emails.
I have always trusted Samsung products. In my household we have: S8, S21, A55, and my S25.
I strongly believe Samsung damaged my phone with their update, so I requested a replacement device. They refused. I sent them many emails — the issue has never been resolved.
I also tried to contact Samsung headquarters in South Korea, but it is impossible — they do not provide an email address. For comparison, with iPhone you can directly contact senior leadership, but Samsung does not allow this. They also do not allow customers to submit complaints. And when they break your phone with their update, they do not offer a replacement.
I installed Smart Switch on my computer and created a full backup so I could perform a factory reset and try to fix the S25 myself. After the reset, Smart Switch did not allow me to restore data to the Samsung S25. It only showed iPhone 16e as an available device — which is absurd. I informed Samsung Support about this as well.
I was forced to restore the “iPhone 16e” backup, which was actually my S25, but not everything was restored because the backup was incomplete.
With further updates, Samsung created additional issues.
________________________________________
▪ Viber notification problem
When I open Viber, it does not show the correct number of unread messages.
If I have 10 messages — it shows 1.
If I have between 10 and 20 — it shows 2.
Previously, I could connect my Samsung to the computer and type messages there (because the Samsung keyboard is small) — Samsung has now disabled that feature.
________________________________________
▪ New Gallery problem
I called Samsung Support and allowed screen sharing. The agent saw the issue but did not know how to fix it, so she wrote a description in Samsung Members on my behalf.
The Members team did not understand the issue and asked for a video.
I sent them an explanation that even a complete layperson can understand:
Previously in the Gallery app, I had folders: Camera, WhatsApp, Viber, Screenshot, and my own folders.
Now I have only: Favourites, Recent, Camera, Screenshot.
The problem:
• The Recent folder shows 32 photos.
• The Camera and Screenshot folders show 1 photo each.
• The same photos that exist in Camera, Screenshot, WhatsApp, and Viber also appear in the Recent folder at the same time.
When I tap Move, I can see these folders clearly:
• WhatsApp (1 photo)
• WhatsApp (2 photos)
• Viber (27 photos)
• Camera (1 photo)
• Screenshot (1 photo)
• Recent (32 photos)
So all these folders do exist, but they do not appear in the main Gallery view, which is the core of the problem.
Samsung Members still did not understand this.
________________________________________
Since Samsung has not fixed the S25, but instead created new problems, I asked them to give me an address so I could return all our Samsung devices as a gift: S8, S21, S25, and A55. They did not provide the address.
I also have several emails from Samsung claiming that they “called me,” which is absolutely not true.
No one ever called me from Samsung Support after the first call.

"This review has been left as a part of a promotion by Samsung."
That being said, my views are my own & true to my experience with Samsung products.
My first Samsung product was purchased in 2003 it was a flip phone, the X450 an amazing compact device that never missed a beat & until recently still fired up before i lost its charger. Since that first purchase I have owned many devices, a television, washer & dryer, 2 watches, buds & currently use the S24+ mobile phone. My brother has the S24ultra & we work together as roof tilers. Our work office has dual curved Samsung monitors. When needed, have never had problems with either warranty or replacement. Personally I've never experienced any faults or any breakdowns in my devices which, i think, speaks volumes to the durability and longevity of these products and have no hesitation in recommending Samsung products to anyone.

Samsung Australia Warranty & Customer Service Review

Reference Number: 4421415193
Rating: ★☆☆☆☆ (1/5)

I am completely astounded by the level of incompetence and frustration involved in my Samsung warranty claim. My 65-inch Samsung TV stopped working and was approved for repair under warranty — and that’s where the problems began.

I had to take multiple days off work to be home for the repair technician, only to be told the part Samsung sent was defective. After more back-and-forth, Samsung finally approved a refund if the TV was collected by a courier. I boxed the TV up and waited for weeks, only to be told Samsung “couldn’t find a courier” to collect it due to my location.

Samsung then instructed me to unbox the TV again, remove the compliance plate, and express post it to Sydney at my own cost. They confirmed receipt almost a month ago — and since then, nothing.

I have now spent 85 days chasing this refund. I have called repeatedly and each time I’m told the refund is “with the finance department”, but no one can speak to them, no one follows up, and supervisors are never available. No one has called me back despite multiple requests.

I am now:

Out of pocket for a brand new TV

Stuck with the broken Samsung TV still in a box in my living room

Nearly three months into a simple refund process

Still with zero answers, no refund, and no accountability

This has been the most disappointing customer service experience I’ve had with any major brand. Samsung urgently needs to overhaul its warranty and refund processes — the current system is unacceptable.

This review has been left as part of a promotion by Samsung. Honestly, the S24 Ultra is a beast of a phone. The integration of the new AI tools into daily tasks is smoother than I expected, and the battery life easily gets me through a heavy day. I bought it alongside the Watch 6, and the connectivity between the two is flawless. If you want peak performance, this is the current benchmark.

This review has been left as part of a promotion by Samsung.
I recently had a great experience with Samsung Australia Werribee store in Werribee Plaza, as I had few questions about Samsung Galaxy S23 Ultra and their support staff were very helpful, glad they opened this store close to my place, LOVE Samsung products.

Refused to fix my phone stating it was damaged by inappropriate use. I've had issues before with phones from Google and Apple and they have repaired my phones when they were under warranty. I was shocked and surprised that a large corporation like Samsung would be so dishonest. Do not get a Samsung phone. It will break and they won't honour the warranty.

Can someone tell me a worse performing phone in that price category than the Galaxy S24? Please tell me, so I can avoid that too!
If they stick with 'it's a phone' then it may be ok, except for the price of course.
Camera changes settings at will, from Photo to video or portrait; the music stops playing in the car when the device is moved, it overheats at the ray of sunshine, need I go on. What a useless - and expensive- piece of equipment. Expensive paperweight, I's say. Pfui!!

I’m only giving one star because I can’t give zero stars. I bought a Samsung watch which failed so many times that the service centre actually had the device longer than I’d actually worn it. Customer service is absolutely appalling, the watch was new but they refused to replace it under warranty. They offered me discount vouchers in tv’s and fridges that expired in a month! I’ve working and relatively new appliances so I don’t need new appliances or useless vouchers. I would never buy a Samsung product again. I’ve got rid of everything Samsung in my home.

A brand new Samsung phone, overheating while travelling overseas, couldnt use for my whole holiday. So upon returing home and reporting fault & following the correct process, a Samsung technician found main PBA fault (not battery). BUT I still couldn't get a replacement phone!! Had to factory reset all my info & pics (gone) & the phone had to be sent to Samsung to be assessed again! WTF... your process under WARRANTY is IMPOSSIBLE to understand & a useless process. It was your product that failed, I should not have to travel many kilometres & jump through hoops to have it repaired or replaced!!!!!

This review has been left as part of a promotion by Samsung.
I have had a great experience with Samsung since I first had one of there devices when I was a teenager (I am 30 now). I had a TV for four years that suddenly wouldn't turn on on my birthday, and they sent a repairman that week and fixed it for free. They are easy to contact and very understanding and kind. They treat the community well with giveaways and discount codes (I even got a free Galaxy Tab for buying a new phone, pretty good deal!). Nothing but nice things to say about them; I've never had a bad experience, which is why I have stuck with them for everything from TVs to phones and more. I would definitely recommend them.

This review has been left as part of a promotion by Samsung.

Currently I am using Samsung S25 Ultra. Samsung demonstrates exceptional leadership in premium hardware, as exemplified by the Galaxy S25 Ultra, which boasts an industry leading display and innovative Galaxy AI capabilities. Their sophisticated ecosystem provides seamless integration and distinctive features such as Quick Share and Auto Switch. The robust One UI software offers extensive customization and profound functionality, ensuring a refined and advanced user experience across all their devices.

This review has been left as part of a promotion by Samsung.

My journey with Samsung started with A52s in 2022. I bought it due to its all rounder capabilities and it did not disappoint at all. Since then I just started to build my Samsung ecosystem from buds to watches to fridge...so on.

Currently using S23u and this thing is still a beast. Did not give me any issues in last 2yrs. Battery life is good, camera on par with some of the latest new phones and smooth as ever.

Paired with it are my buds2 pro and watch 5. As you can guess these are now really old devices but that is the thing, they last good and still perform as day 1. With these qualities, I have been happy to spend my money with Samsung.

Only few issues I have (reason for 1 less star) is there are very few stores of Samsung. This hinders my experience on using and buying instore and have to rely on online purchases and waiting for the device to arrive.

Also with the latest releases I feel like Samsung has taken a step back from risky innovations. S25U didn't give me enough to upgrade, same with the new buds. So I hope they can fix these with the new launches coming next year.

Thank you.

The phones are great but our TV and washing machine blew up.
Their customer service is sketchy.

This review has been left as part of a promotion by Samsung.

Samsung continues to impress me year after year. Recently, our 65" Frame TV suddenly stopped working - wouldn't turn on at all. I was worried because the 1 year warranty had expired.

I called the customer service line, described the problem, we did some troubleshooting steps but nothing worked. Then, to my surprise, they booked and sent a repair person within 2 days and the TV was fixed!

Their customer service is absolutely top-notch — the team goes above and beyond to make sure every question is answered and every issue is resolved quickly and professionally. It’s refreshing to deal with a company that genuinely values its customers.

Their products are truly innovative, blending sleek design with powerful performance. Whether it’s their smartphones, TVs, or appliances, you can always count on Samsung to deliver the latest technology with user-friendly features. Each product feels like a step into the future.

Samsung also have great promotions/discounts for newly launched products (especially phones).

Overall, Samsung sets the standard for quality and innovation. I couldn’t be happier with both their service and their products — highly recommend!