Saks Fifth Avenue Arvostelua 

I ordered several perfumes for gifts online at Saks Fifth Avenue. What was delivered was one small air bag and the box. Nothing was used to keep the perfumes secure. As a result, the products were out of their boxes and strewn all over the box. The products had dirty fingerprints all over them. There is no way I can gift these purfumes. I didn’t expect this from a luxury store. The customer service told me to return the products and reorder them. Why would I trust them again? Plus some of the products were no longer available. I will NEVER BUY ONLINE FROM THEM AGAIN.

I am frequent customer of Saks Fifth Avenue. I would not trust them for Christmas shopping 2025. I ordered an item that was shipped to me broken. I tried to take it to the store to return, after being advised to do so and Saks staff at Polaris Parkway in Columbus, Ohio and they would take it. I have shopped at Columbus, Ohio and NYC store for 18 years, but will not do again. Service was horrible! Atty in Ohio.

Absolutely horrendous to deal with. After I placed an order within an hour I discovered I had made a purchase of a final sale dress. It was in tiny print that it was final sale. I never would have ordered it had I seen that. I have no idea if it will even fit me. I tried to stop it very fast but they refused to help. Will never purchase through them again.

Ordered a $600 pair of trousers, and Saks’ delivery team left the package out on the street in front of my building — and even took a photo of it as “proof of delivery.” The package was stolen, and now I have to wait for them to “start an investigation” to determine whether I’ll get my money back. Customer service was so unhelpful as well.

This has to be some of the worst customer service I have ever laid my eyes upon.

$150 perfume, shipped without any box or packaging, and now I pay for shipping to me as well as returning it to them. What the actual fudge is going on at this place. This is the 3rd time they have sent me a damaged product and I've had to go through the same ordeal.

Let me start by saying this is 100% A REAL PERSON typing this review!! NO SPAM or BOT or COMPETITOR trying to make SAKS look bad I am a real person.
I ordered a $1300 pair of Cartier glasses from Saks a few weeks ago. After using a a free promo code & free shipping I got a pretty good deal so I chose to pay for Express shipping to get the glasses faster. The Glasses come in 2 styles. IVORY with Gold accents, and BLACK with Gold accents. I chose IVORY. Not only did I choose IVORY, Saks website showed that the Black style wasn't available displaying a picture with a line through it so you couldn't choose black any way. When I got the notification that the glasses were delivered I left work on my lunch break to go retrieve them. As soon as I read the label on the box I knew there had to be a mistake. It read BLACK/24K GOLD. I opened the glasses case and & was immediately disappointed. They sent the Black glasses instead of IVORY! I called customer service immediately & had a difficult time trying to get the customer service rep that barely spoke or understood ENGLISH to understand that they sent the wrong color glasses. She had a very bad attitude and hung up on me without resolving the issue. After calling back a 3rd time I was able to speak with a gentlemen & come to a resolution. I ended up telling him that I would be willing to keep the wrong item and REPURCHASE my original order of the IVORY glasses again if they gave me a promo code for a discount & free express shipping. He was delighted & said they could do that. He took my debit card information over the phone & placed the order himself! 3 days later I received the order... WRONG GLASSES AGAIN!!!! I could not believe it! HOW??!! HOW DO YOU SEND AN ITEM that's NOT AVAILABLE on your website TWICE!? I waited until I received BOTH of my refunds back before typing this review. I WILL NEVER buy ANYTHING from Saks again and would not advise anyone else to either.

I bought a designer dress and it came without the belt which really made the dress. Customer service was terrible as they would not even help me look for the belt and then I got an email my free shipping was denied to send it back. I can't compare the customer service Bloomingdales is offering to saks. I was a loyal saks customer and after this I am done.

Purchased Valentino boots for $1065, it arrived with buckles damaged. They are decorative not functional so I did not notice until I wore them. Both buckles does not snap shut . I tried to return to SAKS whose return policy is to refund for defective items. They refused and return them back without an explanation. When I called they finally acknowledged it was Because the boots were ‘worn’. I told them that they were defective and they just kept saying because they were worn . They refused to acknowledge that the buckles were defective. Finally I contacted Valentino and they inspected the boots and ACKNOWLEDGED THAT THE BUCKLES WERE DEFECTIVE ABD WILL FIX FOR FREE UNDER THEIR 2 year WARRANTY FOR DEFECTS AND WORKMANSHIP. This confirmed that the boots were defective and still SAKS REFUSED TO ACKNOWLEDGE IT. They have lost a customer for life. They have the worst customer service and refusing to honor their own return policy is the deal breaker for me. They deserved to be going into chapter 11 proceeding .

They sent my item to the wrong address. I showed him the picture of the doorstep and it still took them over three weeks to refund my money. This place is not for the common man to shop.

I recently made a significant purchase with Saks, taking advantage of a promotional offer that included a gift card bonus for spending a certain amount. Unfortunately, they canceled one of the items in my order, which significantly reduced the value of the promotional gift card I was supposed to receive. When I reached out to customer service, I offered to either replace the item with another one or change the size, but they refused to accommodate that. Additionally, if I wanted to return the entire order and repurchase the items, I would have to wait 30 days for the refund and the gift card to be reissued.

To make matters worse, less than a week later, the same item that was canceled for me was back in stock. This situation gives the impression that Saks intentionally manipulated the promotion to benefit themselves and disadvantage the customer, which is not only frustrating but also questionable from a legal standpoint.

I’ve already tried contacting them via email and left comments, but I have not received a satisfactory response. This experience has been incredibly disappointing, and I want to share it with others to warn potential customers.

I ordered a few jewelry items through them on my AmEx platinum in order because of the credit that is offered. When it came i opened one of the boxes to find nothing in it. Just an empty jewelry box. I called them to inform them of this issue. A week later i heard back from them that they had investigated and were not going to refund the item or ship me a new product. They think i am just going to be ok throwing away a couple hundred dollars because they didn't bother to check the item?! This was my first time shopping with Saks and NEVER AGAIN. I will instead continue to use Nordstroms where this never ever would have happened and if it did would have been resolved that day.

Overpaid for a flatwear set to use my Amex credits. Saks delivered to the wrong place (from the looks of the picture, they delivered to a warehouse). I spent over an hour on the phone with them and finally was told to upload a picture of my porch. When I sent the agent agreed it looked like a valid mistake. I received notice today that for no discernable reason, they blame me. I don't care about credits anymore, I'll never shop at this terrible store.

I found a men's bath robe on line that was listed as Clearance/No Returns/Non Refundable. The same robe was in various colors and sizes. The pictures - many of them showed a model in the robe with the length being just below the knee. It was hard to tell from the pics if there were pockets. I called and they told me there were two pockets on the robe. GREAT. I ordered it and it came very quickly. But the length of the robe was to the ankles, NOT to just below the knee as pictured. Also, in the description of the item, there is no mention that there are two pockets and no mention of the length of the robe. When the robe arrived, it did have two pockets. But again, the length was to the ankles, no good and no what I wanted. I proceeded to process a return which the system did not accept. I called and got a real hard nosed customer service rep who consistently repeated to me the robe could not be returned as it was clearance and stated no returns. I said, but the robe pictured is not what I was sent and she just keep telling me NO NO NO return. She then offered me 10% off my next purchase. I said NO NO NO. I insisted I wanted a refund and then told her I was ask a consumer troubleshooter reporter from the local media to help me get a refund. She then said, OK I will issues a Fed X call ticket for it now. As we were speaking I looked at my e mail and there was a Fed X call ticket, but I see there is a $ 9.50 charge that I will be responsible for. I stopped her and told her NO NO NO. You can't charge me when the error is on your shoulders. And in fact I then told her I would take the matter to small claims court here in NYC. She did then manage to chime in and tell me what a good quality robe it is, and I agreed with her. It is. At the same time, she got softer and re issued a Fed X call ticket at no charge. I will never buy from Saks again.

I order a pair of earrings and one of them the placing of the motifs are not right. I been trying to contact they’re customer service by email but every time I tried to send it’s bounce back and won’t let me get through. Also I tried to send some messages through what’s up but always sending failure won’t let me. All those customer information, are useless.

Omggggg it was terrible the staff walked like they had a stick up there ass and all of them woke up on the wrong side of the bad and where so mean to my family and made us seem like outsiders my kids are brutally and physically sad

I had a deeply disappointing experience with Saks Fifth Avenue’s customer service. Despite a clear issue with the fit of an item, they were completely inflexible and refused to help. I spent a long time on the phone hoping for a reasonable solution, but their customer service team simply wouldn’t budge. It’s really left me frustrated and I can see why others have had negative experiences as well.

I had several shop experiences with them. Once they lost my package worth of $200 and never took responsibility for it or helped track the item. once they canceled my order which I really needed after 5 days just because it was out of stock. when I talked to them they said the item was being shipped directly from the vendor. Then I checked the website of the vendor and it was available and purchased it right away. they sell luxury items but their behavior is cheap.

I am extremely disappointed with Saks Fifth Avenue. I ordered the Hydraulic Acid Hydrating Serum, and what I received was completely unacceptable. The bottle arrived not sealed, already open, with barely any product inside. What little was left was old, gooey, and clearly expired.

It is shocking that Saks would ship something in this condition. There was clearly no inspection or quality control, which shows a complete disregard for customers’ health and trust.

For a retailer of this reputation, I expected professionalism and care. Instead, I received a product that should have never been sold or shipped. This experience has made me lose trust in Saks Fifth Avenue, and I will think twice before ordering from them again.

If I could give it zero stars I would. They recently had a promotion if you spend over $225 on beauty products or perfume you will receive a free tote and samples. I purchased mostly for the gift with purchase option I was excited by the little samples I will receive with my purchase. The perfume I ordered arrives one week later with a separate free gift package. I opened the gift box no samples just the tote by itself in the box. I was upset one of the main reasons I ordered was because of the gift with purchase. I called there costumer service explained to them I only received the gift tote by itself with no samples in it. Costumer service didn’t believe me acted like I was lying told me they apologize and that they can’t help me. pretty much told me it was my problem not their that I didn’t receive gift with purchase. I didn’t care for the tote I wanted the sample products that were supposed to come with the gift. I’m extremely disappointed with the rude and unwilling to help customer service.