Russell's Shave Club Arvostelua 

42
TrustScore 4/5 tähteä

4,2

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Excellent products - top quality shaves and haircuts provided from products! Also, good offers if you keep your eye out! Note - one of guard attachments was brittle and snapped like a brandy snap... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Products? Fantastic. Quality, keep your beard trimmed down to barber shop level. Last time I had a haircut, the barber said he had no need to tidy up my beard, I didn't realise I had practiced eno... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

This complaint is about the provided service. Ordered goods and got refunded next day without any email or SMS. Tried to understand what happened through the online chat but the responses are very slo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great pro beard detailer, I was a hairdresser so I've always usually used Wahl, but my latest beard trimmer by them was rubbish. Really pleased with this trimmer, did my beard and some body with 30% c... Näytä lisää


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(42)

30 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing quality products with speedy…

Amazing quality products with speedy delivery.

I highly recommend buying the beard master duo- it’s extremely high quality and has provided me the smoothest and most even beard trim ever- it effortlessly blends and shapes the beard.

Also I highly recommend the daily radiance serum for smooth and youthful looking skin.

Amazing company!

30. joulukuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi Mario, thank you very much for the 5-star review and kind words on our products. It's great to hear you're getting on so well with the Beard Master Duo. It's a great bit of kit.

The daily radiance face serum is fantastic isn't it? I use it myself.

If there's anything else we can help with in the future, please feel free to reach out to us.

Kind Regards,
Alex
Ecom and Operations Manager
Russell's Shave Club

Saanut 5/5 tähteä

Fantastic Quality Trimmers

Love Russell's Shave Club! I use my trimmers every week to do my beard, and I'm still surprised by the amazing quality. Trimming length is no problem, but the precision pros are what stood out for me. Nearly as good as using a cut-throat razor. Clean shave every time!

30. joulukuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi Christopher, thank you for the 5-star review and kind words about our products.

We're glad to hear you're getting on so well with them. Especially, the Precision Pro, they're a hugely popular beard detailing trimmer that gives you those crisp line-ups.

If there's anything else we can help with in the future, please feel free to reach out to us.

Kind Regards,
Russell's Shave Club

Saanut 5/5 tähteä

Christmas Purchase

For the Christmas holidays my partner gifted me one of the Barbershop quality tools they have called the Precision Pro, it’s done wonders for shaping my beard and keeping it looking clean and maintained. Along with that I was also given a bottle of Aurelius, one of their signature fragrances that I enjoy and wear very often as we are both a huge fan of the fragrance. Would highly recommend for self purchase and make great gifts all year round.

26. joulukuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi Joseph. thank you very much for the kind words and 5-star review on our products.

The Precision Pro is a great piece of kit and we're really pleased you're seeing great results shaping your beard with it.

Aurelius is great isn't it? I wear it myself too, and get many compliments while wearing it.

If there's anything else we can help with, please feel free to reach out to us. As we're here to help.

Kind Regards,
The Russell's Shave Club Team.

Saanut 5/5 tähteä

I bought the Precision Pro trimmer for…

I bought the Precision Pro trimmer for my husband as a Christmas gift, and he absolutely loves it. He says it’s easy to use and very sharp for precise beard detailing. The free Aurelius perfume sample was a lovely bonus too — a gift I’m really happy I chose.

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi Maria, thank you very much for the 5-star review and kind words about our products.

We're delighted to hear your husband is enjoying his Precision Pro and achieving the crisp, sharp beard line-ups he's after.

Aurelius is lovely isn't it? I wear it myself.

If there's anything else we can help with in the future, please feel free to reach out.

Best,
Alex
Ecom and Operations Manager
Russell's Shave Club

Saanut 1/5 tähteä

Except packaging nothings good about…

Except packaging nothings good about the product, cheap amazon trimmers are sharper than those trimmers, poor quality product.

Edit:

Of course there are many positive reviews — that’s the only reason I decided to give it a try. However, I only used it once (not even for a full shave), because the quality was far below what was advertised and nowhere near what I expected.
I was not aware of the 45-day money-back guarantee when I purchased it. Had that been made clearer, I would have returned it immediately, as I never used it again after the first attempt. In my opinion, the product feels like a cheap AliExpress item placed in a nice box and marketed as something premium.
For the money I spent, I would have much rather added a few more quid and bought a proper professional barber tool. I’m not asking for a refund at this stage — I want to make it clear to others what they are actually paying for. From my experience, this product is simply not worth the money.

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi Adrian,

We respect that not every product will suit every individual, but there are a few points here that need correcting for clarity.

You mention the product was used once and immediately deemed poor quality. Had you reached out to us at that point, we would have helped you make it right, whether that was guidance, a replacement, or a return. We also reached out after seeing your review to offer options to resolve this, but those were declined.

Regarding the 45-day money-back guarantee, this is clearly stated across our site and displayed directly on the product page next to the “Add to Cart” button. It’s intentionally prominent because it gives customers confidence to try the product, even after use. We offer it because we stand behind our tools.

As for the comparison to AliExpress products, that simply isn’t accurate. These detailers use ceramic blades and are built to professional standards. We’ve been in the barbering industry for over 20 years and use tools like these day in, day out. We know what performs well and what doesn’t.

We sell thousands of these detailers and the feedback reflects their quality and performance. It’s clear this product wasn’t the right fit for you, and that’s fine, but we strongly disagree with how it’s been characterised here.

Chris
Russell’s Shave Club

Saanut 1/5 tähteä

Cheap stuff from Temu that was given the name Russell.

Bought it on 17.05.25
Used till the first charger. Died! Didn't work after. Leave it for a month ( received a label from them for returning for repair) didn't do it ,just tried once again if it works. All good! After a few charges died again and forever. Threw it out! Spent £42 for Chip Temu product.

17. toukokuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

We strongly disagree with this description. Russell’s Shave Club is a UK-based brand with a London warehouse, established for several years, and our products are designed, quality-controlled, and supported here in the UK. We are not affiliated with Temu or any similar marketplace.

In this case, we reviewed the footage you provided and identified that the issue could have been resolved with either a repair or a full replacement under warranty. A free return label was issued so this could be handled properly, but the item was never returned to us.

We stand behind our tools with a 12-month warranty and a 45-day money-back guarantee, something that simply doesn’t exist with low-cost marketplace products. Our aftercare is there to fix issues, not ignore them.

You are still within warranty, and if you would like this resolved correctly, we remain happy to help.

Chris
Russell’s Shave Club

Saanut 5/5 tähteä

Superb Quality

Great products, Quick Delivery, Professional packaging and superb quality 👌 Very impressed and will order more in the future for sure

24. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

⭐️⭐️⭐️⭐️⭐️

I recently picked up the Precision Pro Beard Detailers from Russell’s Shave Club and they are fantastic. The shave is smooth, precise, and feels like a real upgrade. The box and packaging were first class, and it even came with an unreal scent that made the whole experience feel premium.
On top of that, the customer service has been excellent. Alex at the company has been brilliant — really helpful and assisted me with additional enquiries without any hassle at all. Couldn’t be happier with the product or the service, and I’ll definitely be recommending Russell’s Shave Club to all my mates!

25. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

These guys should be 5-star rated…

These guys should be 5-star rated easily.

I’ve ordered a few times from them now, if ever there’s a problem they fix it with minimal fuss. Their aftershaves (especially Aurelius) smell amazing and the little freebies they often give are a really nice touch. I never spend more then £10-£15 on aftershave normally but after trying Aurelius I knew I’d want more. It lasts days once you spray it on, unlike others that might last an hour or two if you’re lucky. It’s a brand I trust and one I’ll keep going back to 👍

17. helmikuuta 2025
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Really appreciate this! It’s great to hear you’re loving Aurelius—it’s a strong one for sure. We always want to make things right if there’s ever an issue, and those little extras are just our way of saying thanks.

Glad to have you with us, and we’ll be here whenever you need a top-up!

– Team Russell

Saanut 5/5 tähteä

Fantastic customer service

Ordered a precision trimmer and the beard master for my partner for Christmas. Very impressed of quality however the beard master was faulty. Contacted the company on Christmas Day and had an email back the same day. They were very apologetic and sent a replacement out along with a complimentary case for inconvenience. Fantastic customer service and partner was impressed with results. Will recommend this company. The free sample of aftershave that came with the kit smells amazing and will definitely be ordering a big bottle.

25. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great product and great service

My wife ordered a set two days before Christmas and was relieved that it arrived on time. Great packaging and just had my first Shave/trim and a great product that feels great and surpasses anything that I’ve previously used.
Free sample in too which was a nice bonus.

26. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing Customer Service

Brought a full set for Christmas, after leaving a comment on there youtube video I was surprised to get a phone call from them after they found me on there data base to talk to me about the product. They also offered to send me a free carry case, there customer service is amazing, there products look great and feel great.
They also sent a few samples of there aftershave that was surprisingly really nice

Great company, great customer service, great products

Wayne

30. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beard Trimmer

Purchased a beard trimmer from Russell's shave club and made a small error with the type of shaver needed, contacted them and they were very helpful and helped me find the correct shaver that i needed? Great customer service and the shaver is really good.

25. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Impressed

Got a tester for Aurelius with my new trimmers and decided to give it a go. Wow, never have I received so many compliments.

My go to Aftershave from now on

27. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

100% recommend

I bought a cutthroat razor and shaving gel. It came with a sample of the Aurelius aftershave that smells amazing! It smells so good that I’ve now bought the full size. All the products are great and I will definitely be buying from here again

4. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bad service

This complaint is about the provided service. Ordered goods and got refunded next day without any email or SMS. Tried to understand what happened through the online chat but the responses are very slow - asked the question at 12:12, received first response at 12:24. The following question from the support clearly shows that my message wasn't read. It's 12:45 right now, still waiting for the response. Also, finding strange that the legal name of the company isn't shown on the website. For anyone who's interested, it's KM RETAIL GROUP LTD.

3. syyskuuta 2024
Oma-aloitteinen arvostelu
Russell's Shave Club-logo

Vastaus yritykseltä Russell's Shave Club

Hi there,

While we do appreciate all feedback, I’d like to take a moment to clarify why your order was cancelled. Unfortunately, no email address or contact number was provided, which left us with no way to get in touch with you. Given the risks involved, we don’t send out orders without proper verification, and this situation raised concerns about potential scams. As a result, the order was cancelled, and a full refund was issued.

Regarding the name confusion, our business is registered under a formal name and we trade as Russell’s Shave Club—hence the name of our website, which is clearly reflected on our site.

Best regards,
Russell’s Shave Club

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